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equipment operator resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Customer Associate with 30+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations. Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 30+ years of service-focused experience.

Skills
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Proactive Self-Starter
  • Time Management
  • Establishing and Maintaining Customer Relationships
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Administrative and Office Support
  • Critical Thinking
  • Safety Monitoring
  • Mechanical Maintenance
  • Problem Solving
  • Decision Making
  • Attention to Detail
  • Team Communication
  • Accident Prevention
  • Worksite Maintenance
  • Quality Control
  • Adaptable and Flexible
  • OSHA Compliance
  • Site Observation
  • Hand and Foot Coordination
  • Materials Usage Reporting
  • Dependable and Punctual
  • Maintenance Documentation
  • Team Training
  • Hand and Power Tool Operation
  • Testing and Troubleshooting
  • Performance Optimization
  • Equipment Cleaning
  • Team Development
  • Strap and Tarp Regulations
  • Mobile Device Management
  • Customer Assistance
Work History
01/1990 to 10/2020 Equipment Operator Cleveland-Cliffs Inc. | Negaunee, MI,
  • Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
  • Maintained and cleaned equipment after each job and inspected.
  • Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Operated machining equipment safely with team of operators.
04/1989 to 10/2020 Customer Associate Panera Bread Co | Clarksburg, WV,
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Implemented department asset protection procedures that identified and minimized profit loss by [Number]%.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Attended [Type] meetings to represent interests and perspective of company's customer base.
  • Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
  • Listened to customers in actively to assess issues and provide accurate information.
01/2005 to 12/2010 Department Manager Accessory Power | Westlake Village, CA,
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared annual budgets with controls to prevent overages.
  • Systematized units of inventory, improving rate of internal loss prevention.
Education
Expected in 05/1988 High School Diploma | Rolla Senior High School, Rolla, MO, GPA:
Expected in 05/1988 Diploma | Masonry Rolla Vo-Tech School , Rolla, MO, GPA:

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Resume Overview

School Attended

  • Rolla Senior High School
  • Rolla Vo-Tech School

Job Titles Held:

  • Equipment Operator
  • Customer Associate
  • Department Manager

Degrees

  • High School Diploma
  • Diploma

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