Epic Credentialed Trainer resume example

• Trained end Users (providers, nurses, front desk/ancillary staff and technologists) on how to successfully use the Epic cupid and radiant applications. 
  
• Assisted Principal Trainer with curriculum design and creating quick study guides and tip sheets. 
• Provided constructive feedback to end users on progress in class
• Provided regular feedback/status reports to management
• Assisted with onboarding ATEs and teaching Mainline health specific workflows
• Recorded questions and feedback as appropriate to include in future education and for the go live
• Ensured readiness of training rooms, computer workstations, devices and materials for classes
• Administered and graded Super User and End User proficiency assessments
• Managed classroom attendance and ensured that LMS was updated for each training session.
• Successfully supported the big bang go live; one of the largest Epic implementations to date. 

• Provided specific Epic technical support and problem resolution using remote desktop access.
• Reported system issues using Service Now ticketing system.
• Escalated build issues to assigned Application Analysts.

• Provided classroom training for Radiology and Cardiology staff
• Assisted with curriculum design and MST build
• Worked one on one with providers in the personalization lab
• Reported workflow issues
• Worked as liaison between end users and instructional designer/Analysts.

• Delivered classroom training for Radiologists, Mid-level Providers, Techs, Nurses and Front Desk staff on the Radiant application
• Assisted instructional designers with developing facilitator guides and setting up test patients for training
• Managed Learning Management System and CMEs for Providers
• Assisted end users with setting up their login credentials in the Log-In Lab
• Assisted providers in the simulation and personalization labs.

• Delivered training for providers on various Epic applications
• Worked as ongoing learning resource for trainees
• Participated in personalization, log in and simulation labs

• Providing elbow to elbow go live support to end users through coaching and issue identification.

Most recent go live projects include;

• South Shore Medical Center (Sept 2017)- Optime, Anesthesia, Orders
• Partners Healthcare (Jan 2017)- Ambulatory, Cadence
• Wheaton Franciscan (June 2016)- Radiant, Cupid
• Partners Healthcare (May 2016)- Ambulatory, Cadence, Grand Central
• CHI Tacoma (May 2016)- Radiant, Clindoc

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• Assisted nursing staff in providing direct patient care
• Facilitated the admission, discharge and transfer of patients on and off the Med-Surg unit
• Assisted the care team by providing helpful, comforting and compassionate care to patients and families
• Complied with HIPAA standards in all patient documentation and interactions
• Protected and promoted patients' rights.