(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
EHR/EMR Credentialed Trainer with experience supporting the design, development and maintenance of training curriculum and environments. Seeking to obtain a position as a Principal Trainer/Analyst. 
Education and Training
Georgia State University Atlanta, GA Expected in BBA : Computer Information Systems - GPA :
  • Credentialed Trainer; Radiant, Cupid
  • Epic Proficient; Optime, Orders, Clindoc, Grand Central, Cadence, Ambulatory
  • Cerner Proficient; Radnet, Surginet
  • Certified in Dragon(Physician)
Catholic Health Initiative - Epic Credentialed Trainer
Nicholasville, KY, 05/2018 - Current
  • Delivering classroom training to end users; Radiant and Cupid applications.
  • Training new employees on Piedmont specific Epic workflows for different applications as needed. 
Catholic Health Initiative - Epic Credentialed Trainer
Plainview, NE, 09/2017 - 04/2018
  • Trained end Users (providers, nurses, front desk/ancillary staff and technologists) on how to successfully use the Epic cupid and radiant applications. 
  • Assisted Principal Trainer with curriculum design and creating quick study guides and tip sheets. 
  • Provided constructive feedback to end users on progress in class
  • Provided regular feedback/status reports to management
  • Assisted with onboarding ATEs and teaching Mainline health specific workflows
  • Recorded questions and feedback as appropriate to include in future education and for the go live
  • Ensured readiness of training rooms, computer workstations, devices and materials for classes
  • Administered and graded Super User and End User proficiency assessments
  • Managed classroom attendance and ensured that LMS was updated for each training session.
  • Successfully supported the big bang go live; one of the largest Epic implementations to date. 
Catholic Health Initiative - Epic Helpdesk Analyst
Turtle Lake, ND, 01/2017 - 08/2017
  • Provided specific Epic technical support and problem resolution using remote desktop access.
  • Reported system issues using Service Now ticketing system.
  • Escalated build issues to assigned Application Analysts.
Catholic Health Initiative - Epic Credentialed Trainer
Ames, IA, 06/2016 - 2017
  • Provided classroom training for Radiology and Cardiology staff
  • Assisted with curriculum design and MST build
  • Worked one on one with providers in the personalization lab
  • Reported workflow issues
  • Worked as liaison between end users and instructional designer/Analysts.
Children's Memorial Hospital - Epic Credentialed Trainer
Lake Forest, IL, 09/2015 - 04/2016
  • Delivered classroom training for Radiologists, Mid-level Providers, Techs, Nurses and Front Desk staff on the Radiant application
  • Assisted instructional designers with developing facilitator guides and setting up test patients for training
  • Managed Learning Management System and CMEs for Providers
  • Assisted end users with setting up their login credentials in the Log-In Lab
  • Assisted providers in the simulation and personalization labs.
Lee Health - Epic Trainer
Estero, FL, 2015 - 07/2015
  • Delivered training for providers on various Epic applications
  • Worked as ongoing learning resource for trainees
  • Participated in personalization, log in and simulation labs
- Epic/Cerner Implementation Consultant (PRN)
, , 2013 - Current
  • Providing elbow to elbow go live support to end users through coaching and issue identification.

Most recent go live projects include;

  • South Shore Medical Center (Sept 2017)- Optime, Anesthesia, Orders
  • Partners Healthcare (Jan 2017)- Ambulatory, Cadence
  • Wheaton Franciscan (June 2016)- Radiant, Cupid
  • Partners Healthcare (May 2016)- Ambulatory, Cadence, Grand Central
  • CHI Tacoma (May 2016)- Radiant, Clindoc

NA - Nurse Assistant
City, STATE, 08/2008 - 11/2010
  • Assisted nursing staff in providing direct patient care
  • Facilitated the admission, discharge and transfer of patients on and off the Med-Surg unit
  • Assisted the care team by providing helpful, comforting and compassionate care to patients and families
  • Complied with HIPAA standards in all patient documentation and interactions
  • Protected and promoted patients' rights.

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School Attended

  • Georgia State University

Job Titles Held:

  • Epic Credentialed Trainer
  • Epic Credentialed Trainer
  • Epic Helpdesk Analyst
  • Epic Credentialed Trainer
  • Epic Credentialed Trainer
  • Epic Trainer
  • Epic/Cerner Implementation Consultant (PRN)
  • Nurse Assistant


  • BBA

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