Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Enthusiastic and highly qualified administrative assistant / customer service individual with several years of experience. Adapted to work in a face pace environment, employing strong organization skills with a keen eye for detail. Eager to meet customers needs and exceed expectations.
  • Experienced in Customer Service relations and troubleshooting customer concerns
  • Proficient in Microsoft Office (Excel Word, PowerPoint, and Outlook
  • Computer Software (Contactual (8x8), and VOIP)
  • Effective time management with the ability to multi-task and prioritize responsibilities
  • Maintains confidentiality
  • Bilingual (Fluent in English / Spanish)
Environmental Supervisor, 03/2018 to 09/2020
American Senior CommunitiesBedford, IN,
  • Plans, directs, and assigns the work to be completed by team through daily productivity
  • Observes the quality of employees by conducting monthly inspections
  • Conducts probationary evaluations on all employees work performance
  • Participates in the interviewing of potential candidates, transfers, lay-offs, and terminations
  • Maintained records of shift assignments, quality control
  • Scheduled vacation and time off requests
  • Processed payroll for all employees
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Managed team of [Number] personnel in busy hotel with [Number] rooms.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reduced process gaps by managing inventory control to meet client demands.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Improved service delivery, successfully exceeding targeted sales goal by [Number]%.
Administrative Assistant, 12/2015 to 04/2018
AnixterLouisville, KY,
  • Filed all confidential documents for government contracts
  • Audited purchase orders scanned and entered in electronic filing systems
  • Answered phones and transferred to appropriate individuals and or departments
  • Processed delivery drivers work orders to confirm proper certification such as US Customs, Bills of Lading, and Stock inventory
  • Reconciled vendor paperwork towards invoices
  • Freight billing, direct billing, and documented different styles of bills of ladings
  • Tracked outbound shipping orders, confirmed inventory, and verified customer orders were processed correctly
  • Answered and directed incoming calls
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Prepared and prioritized calendars and correspondence.
  • Maintained accurate department and customer records.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.
  • Inventoried and ordered supplies for office.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Monitored office equipment and scheduled repairs.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Organized training, client meetings, team meetings and events.
  • Responded to inquiries via email, telephone and social media platforms.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Managed electronic calendars using [Software] and scheduled meetings, appointments and conference calls.
  • Generated office correspondence and reports.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
Receptionist, 03/2012 to 12/2015
CytovanceOklahoma City, OK,
  • Greeted individuals (Executives, Owners, Clinical Trial Patients, Doctor’s)
  • Made sure lobby area and conference / break room was always stocked and maintenance well
  • Coordinated business lunches for all meetings and arranged lunches for company employees as well
  • Checked mailed and delivered to appropriate department / individual
  • Maintained a weekly inventory excel spreadsheet for all department supply orders as needed
  • Assistant to HR (handled all assigned tasks as given)
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for management team.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Made travel arrangements and reservations.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Education and Training
High School Diploma: , Expected in 06/2007
Rancho Buena Vista High School - Vista, CA
: Criminal Justice, Expected in
MiraCosta Community College - Oceanside,

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Resume Overview

School Attended

  • Rancho Buena Vista High School
  • MiraCosta Community College

Job Titles Held:

  • Environmental Supervisor
  • Administrative Assistant
  • Receptionist


  • High School Diploma

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