, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic and highly qualified administrative assistant / customer service individual with several years of experience. Adapted to work in a face pace environment, employing strong organization skills with a keen eye for detail. Eager to meet customers needs and exceed expectations.
Skills
Experienced in Customer Service relations and troubleshooting customer concerns
Proficient in Microsoft Office (Excel Word, PowerPoint, and Outlook
Computer Software (Contactual (8x8), and VOIP)
Effective time management with the ability to multi-task and prioritize responsibilities
Maintains confidentiality
Bilingual (Fluent in English / Spanish)
Experience
Environmental Supervisor, 03/2018 to 09/2020 American Senior Communities – Bedford, IN,
Plans, directs, and assigns the work to be completed by team through daily productivity
Observes the quality of employees by conducting monthly inspections
Conducts probationary evaluations on all employees work performance
Participates in the interviewing of potential candidates, transfers, lay-offs, and terminations
Maintained records of shift assignments, quality control
Scheduled vacation and time off requests
Processed payroll for all employees
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Provided insight and information to management regarding onsite improvement project specifications.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Supervised employees and developed training programs to ensure maximum performance.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Managed team of [Number] personnel in busy hotel with [Number] rooms.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Reduced process gaps by managing inventory control to meet client demands.
Commanded controls over expenses and inventory for optimal budget tracking.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Diminished financial discrepancies by managing payroll and bookkeeping processes.
Improved service delivery, successfully exceeding targeted sales goal by [Number]%.
Administrative Assistant, 12/2015 to 04/2018 Anixter – Louisville, KY,
Filed all confidential documents for government contracts
Audited purchase orders scanned and entered in electronic filing systems
Answered phones and transferred to appropriate individuals and or departments
Processed delivery drivers work orders to confirm proper certification such as US Customs, Bills of Lading, and Stock inventory
Reconciled vendor paperwork towards invoices
Freight billing, direct billing, and documented different styles of bills of ladings
Tracked outbound shipping orders, confirmed inventory, and verified customer orders were processed correctly
Answered and directed incoming calls
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Organized both physical and digital files and updated reports to coordinate project materials.
Provided secretarial and office management support while building cooperative working relationships.
Prepared and prioritized calendars and correspondence.
Maintained accurate department and customer records.
Responded effectively to sensitive inquiries or complaints.
Composed correspondence, reports and meeting notes.
Inventoried and ordered supplies for office.
Managed inventory to ensure all supplies were in stock and within budget.
Monitored office equipment and scheduled repairs.
Compiled and produced presentations and reports as directed by leadership team.
Answered phones to direct callers, schedule appointments and provide general office information.
Received and routed incoming calls and correspondence to promote timely communication.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Processed financial documents, contracts, expense reports and invoices.
Managed incoming and outgoing mail, filing and meeting coordination.
Organized training, client meetings, team meetings and events.
Responded to inquiries via email, telephone and social media platforms.
Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
Managed electronic calendars using [Software] and scheduled meetings, appointments and conference calls.
Generated office correspondence and reports.
Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.
Receptionist, 03/2012 to 12/2015 Cytovance – Oklahoma City, OK,
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