Detail-oriented Environmental Service Aide with extensive understanding of sJessication and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
- Problem-solving abilities
- Customer relations
- Product organization
- High-energy attitude
- Adaptive team player
- System implementation
- Quality control
- Data evaluation
- Sanitization techniques
- Facility maintenance
- First Aid/CPR
- Communications
Farmington Hills, MI, 11/2017 - Current
- Disinfected assigned areas, including bathrooms, corridors and elevators, utilizing proper cleaning and sJessication methods.
- Transported medical waste and trash to proper receptacles for disposal.
- Cautiously operated equipment while adhering to all corporate safety measures.
- Swept and mopped floors with proper signage to prevent customer injury.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Bed cleaning and maintenance
Columbia, MD, 12/2019 - 01/2020
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Reached out to patients to convey lab results and provide care instructions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Communicated with primary care physicians or emergency care providers to relay patient needs.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
- Participated in continuing education programs and workshops to enhance training and nursing knowledge.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Austin, TX, 03/2017 - 12/2018
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Usa Calhoun Ga Mfc (L0149), GA, 04/2017 - 11/2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
- Set up and activated customer accounts.
- Evaluated customer account information to assess current issues and determine potential solutions.
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Resume Overview
School Attended
- Australian Catholic University
- Trinity HIgher Secondary College
Job Titles Held:
- Environmental Services Assistant
- Nursing Student
- Cashier
- Customer Service Representative
Degrees
- Bachelors of Nursing
- Major Biology
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