Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cleaning professional offering 1 yr 6 months years of experience in school setting. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on the job and able to multi-task with ease. Detail-oriented, friendly , committed to working hard and handling various tasks, Experience working in large facilities with multiple areas. Team Player, able to work efficiently independently and as a team. Organized, performing custodial duties, Self-motivated, reliable and trustworthy with eye for detail and knowledge of machines used for heavy cleaning.
Skills
Maintenance
Commercial equipment operations
Waxing and Buffing
Chemical handling
Time management
Team player
Janitorial equipment familiarity
Detail-oriented
Experience
01/2020 to 03/2020Environmental Service TechnicianAdventist Health System | Lexington, KY,
Organized custodial closets to reduce time looking for needed shift items.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Stripped, sealed and finished tile floors every summer.
Maintained inventory of cleaning supplies and documented items requiring reorder.
Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Helped set up venue for special events by locating furniture and building desired arrangements.
Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 18 rooms.
Disinfected and mopped classroom and restroom areas to maintain sanitation and cleanliness standards.
Moved heavy furniture, equipment and supplies with hand trucks.
Responded to principal and head custodian requests for building and maintenance repairs and cleanups immediately.
Wiped down various surfaces, including glass and wood, using approved cleaning products to prevent growth of bacteria and viruses.
Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
12/XXX9 to 02/2020Food Service AssistantHouston Methodist | The Woodlands, TX,
Skillfully made sandwiches, specialty items and custom orders to meet guest needs.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Washed and sanitized dishes after every use to protect customers.
Completed opening, closing and shift change tasks to promote store efficiency.
Worked with food service team members to handle every customer need and build brand loyalty.
Accepted payments and made change to process transactions.
04/XXX8 to 12/XXX9Hernando County School BoardPrudential | Moosic, PA,
Maintained cleanliness and presentation of classrooms, main office, gym, theater, field, and all buildings on school grounds.
Cleaned and sanitized 16-20 rooms daily.
Performed daily cleaning, including vacuuming, mopping and disinfecting of classrooms, and restrooms.
Steam cleaned and shampooed carpets to prolong life of fibers and boost color.
Moved heavy furniture, equipment and supplies with hand trucks.
Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Stripped, sealed and finished floors every summer.
Organized custodial closets to reduce time looking for needed shift items.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Wiped down various surfaces, including computers using approved cleaning products to prevent growth of bacteria and viruses.
Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
07/XXX8 to 04/XXX9Hernando County School BoardExplorer K-8 | City, STATE,
Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
Team cleaned areas when short staffed.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Swept and vacuumed floors, hallways and stairwells.
Washed and polished glass windows and doors to keep entryways clear and professional.
Swept and damp-mopped private stairways and hallways.
11/XXX6 to 04/XXX8Customer Service Professional H&r Block Inc. | City, STATE,
Managed needs of walk-in and telephone customers in busy office environment alongside team of up to 10 tax service professionals.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Evaluated benefits for each caller to determine service needs and address concerns.
Maximized customer satisfaction by handling 50+customer walk-in and telephone interactions each day.
Translated services for 10person team to serve Spanish -speaking customer needs.
Upheld privacy and security requirements established by irs regulatory agencies.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Executed 100+ outbound calls each week to existing customers, resulting in increase in sales.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
12/XXX4 to 06/XXX6Cashier/TLE Service WriterWalmart Inc. | City, STATE,
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Compiled and updated client data to track payments trends and support accurate accounting.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Drove sales and add-on purchases by promoting specific item options to customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
03/XXX3 to 10/XXX4Toll Collector/Supervisor TraineeFaneuil Inc. | City, STATE,
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Provided assistance with purchases, locating items and signing up for rewards programs.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Stayed up to date on current item discounts to support promotions.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Filled beverages and delivered food to customers by [Action].
Distributed new merchandise efficiently to different departments.
Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
Restocked [Location] with silverware, straws, napkins and condiments.
Applied conversational [Language] abilities to connect with [Type] individuals and better serve individual needs.
Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
Counted product stock to maintain inventory records.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Arranged updated promotional displays every [Timeframe].
Prepared food, including [Type], [Type] and [Type] items.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Worked closely with front-end staff to assist customers.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed customer payments quickly and returned exact change and receipts.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Processed returned items in accordance with store policy.
Collected merchandise from store and searched back-end locations for customer purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Scanned items quickly to keep lines moving and reduce overall wait time.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answering questions and offering advice.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customer locate and select appropriate merchandise throughout store.
Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
Provided operational reports listing daily toll lane activity.
Processed toll payments and issued accurate receipts to motorists.
Spoke in English and [Language] to provide clear guidance to motorists.
Education and Training
Expected in | Spanish/BusinessNorth Rockland High School, Thiells, NYGPA:
Expected in 11/2004GED | Department of Education, Puerto Rico, GPA:
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