Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experienced teacher with several years of classroom teaching experience. Senior technical writer and consultant, authored many books into print for world-wide distribution and publication. Troubleshot and debugged desktop computers to component level. I am presently working on a PhD in Pastoral Counseling.

  • Technical troubleshooting
  • System upgrades
  • Server installations
  • Help desk assistance
  • Computer configurations
  • Issue diagnosis and resolution
  • Software feature demonstrations
  • Application software testing
  • Quality assurance controls
  • Windows XP/Vista
  • Software upgrades
  • Hardware upgrades
  • Hardware diagnosis
  • Exceptional telephone etiquette
  • Hardware configuration
  • Equipment repair
  • Customer support needs assessment
  • Application installations
  • Troubleshooting proficiency
  • Computer debugging
  • Computer maintenance
06/2016 to 06/2018 Environmental Service Technician The Waters Senior Living | Canonsburg, PA,
  • Cleaned and sanitized 40 rooms daily.
  • Inventoried, maintained or repaired cleaning supplies and ordered more.
  • Maintained cleanliness and presentation of waiting area and rooms.
  • Collected and analyzed data from hazardous waste management studies.
  • Greeted patients and families, maintaining facility and team professionalism with friendly support.
  • Supported scientists and engineers as subject matter expert (SME) on environmental regulations and policies.
  • Thoroughly cleaned the hospital establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Disinfected and mopped and areas to maintain sanitation and cleanliness standards.
  • Checked inventory for required supplies, including buffers and vacuums and made lists for my manager, documenting needed cleaning products.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
01/1984 to 03/2016 Senior Software Technical Writer Invo Healthcare Associates Inc | Algonquin, IL,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Collaborated with others to discuss new publication opportunities.
  • Completed quick turn around times for the latest versions of the software projects resulting in end user satisfaction.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Supported the writing department by compiling paperwork and taking detailed meeting minutes.
  • Handled all delegated tasks, including doc spec and outlines and structured the framework for the manuals for publication.
  • Utilized several software applications to compile data gathered from various sources.
  • Answered 29 calls per day and 20 emails a day to answer customer questions.
06/1980 to 09/1982 Teacher Southern New England Conference | City, STATE,
  • Implemented remedial programs for students requiring extra assistance.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Mentored and counseled students with social adjustment and academic problems.
  • Set and communicated ground rules for classroom based on respect and personal responsibility.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Taught students to exercise problem solving methodology and techniques during tests.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Differentiated instruction according to student ability and skill level.
  • Tested students with quizzes, essays and exams to gauge learning effectiveness.
  • Tracked student progress in online system, immediately implementing action plans for failing grades.
  • Supported students outside of classroom by mentoring clubs and supervising musical events.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.
  • Created and implemented developmentally-appropriate curriculum which addressed individual learning styles.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Maintained office hours to discuss grades and projects and mentor students.
  • Created tests and assignments to evaluate student knowledge.
  • Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Used children's literature to teach and reinforce reading, writing, grammar and phonics.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Designed compelling lesson plans focused on literature and writing learning goals for 5 level classes.
  • Employed broad range of instructional techniques to retain students' interest and maximize learning.
  • Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by Board of Education.
  • Established and enforced rules for behavior and procedures for maintaining order among class of 20 students.
  • Created assignments and tests to evaluate student knowledge.
  • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
  • Improved students' reading levels through guided reading groups and whole group instruction.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
  • Taught students in various stages of cognitive, linguistic, social and emotional development.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Provided instruction in both art and music to special needs students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Fostered positive, student-centered classroom environment by encouraging opinion sharing.
  • Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
Education and Training
Expected in 07/1979 Master of Arts | High School Teaching Andrews University, Berrien Springs, MI GPA:
Expected in 06/1977 Bachelor of Science | Theology And Fine Art Obtained A Double Degree Atlantic Union College, South Lancaster, MA GPA:
  • Certificate in Secondary Education
  • Certificate in Computer Operation and Maintenance
  • Certificate in Technical Writing
  • Certificate from Longwood Treatment Program

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Resume Overview

School Attended

  • Andrews University
  • Atlantic Union College

Job Titles Held:

  • Environmental Service Technician
  • Senior Software Technical Writer
  • Teacher


  • Master of Arts
  • Bachelor of Science

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