environmental service supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly organized, proactive, and Punctual with team oriented mentality.

  • Clear Communication
  • Furnishings Updates
  • Decision Making
  • Performance Assessment
  • Complaints Handling
  • Conflict Resolution
  • Work Inspection
  • Employee Work Scheduling
  • Policy Enforcement
  • Problem-Solving
  • Furniture Cleaning
  • Surface and Floor Cleaning
  • Report Preparation
  • Personnel Problem Management
  • Problem Solving
  • Standards Compliance
  • Equipment Maintenance
  • Infection Control
  • Service Optimization
  • Procedure Implementation
  • Corrective Action Implementation
  • Industrial Vacuum Cleaners
  • Data Analysis
  • Customer Relations
  • Microsoft Office
  • Word Processing
  • Spreadsheet Tracking
  • Creative Thinking
  • Desktop Computers
  • Applicant Screening and Hiring
  • Team Guidance and Motivation
  • Help Desk Software
  • Multi-Line Telephone Systems
  • Administrative Oversight
  • Team Coordination
  • Employee Training and Development
  • Room Occupancy Maintenance
Environmental Service Supervisor, 10/2021 to Current
Aimbridge HospitalityEden Prairie, MN,
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Reduced process gaps by managing inventory control to meet client demands.
Assistant Housekeeper, 09/2015 to 11/2021
Friendship SchoolsWashington, DC,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Swept and damp-mopped private stairways and hallways.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Logged and documented cleaning activities and reported on issues.
  • Disposed of hazardous materials in appropriate containers.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
  • Verified each completed room against standard plans to maintain consistency.
  • Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
  • Utilized personal protective equipment reduce chemical splashing incidents.
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Followed hotel cleanliness, professionalism and customer service standards.
  • Inspected public bathrooms on [Timeframe] basis.
Owner and Operator, 04/2002 to 07/2021
Ocean PlaceLong Branch, NJ,
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hired and trained new department managers to increase team oversight and productivity.
Security Officer, 09/2016 to 01/2018
Bellagio Hotel And CasinoCity, STATE,
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Assessed fire detectors and alarm systems to prevent and address issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Responded to accidents and administered first aid to individuals.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Completed incident reports to record security or loss prevention incidents.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Reported safety hazards for remediation response.
Housekeeping Room Attendant, 09/2012 to 09/2015
Venetian PalazzoCity, STATE,
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Attended to 15 guest rooms by sweeping, mopping and vacuuming.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Organized supplies for use based on expected customer needs.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Education and Training
Bachelor of Science: Criminal Justice And Ethics, Expected in 09/2015 to Mid America Christian Unversity - Oklahoma City, OK,
Associate of Applied Science: Accountin, Expected in 09/1994 to College of Southern Nevada - Las Vegas, NV

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Resume Overview

School Attended

  • Mid America Christian Unversity
  • College of Southern Nevada

Job Titles Held:

  • Environmental Service Supervisor
  • Assistant Housekeeper
  • Owner and Operator
  • Security Officer
  • Housekeeping Room Attendant


  • Bachelor of Science
  • Associate of Applied Science

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