Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Compassionate and hard working, ability to accomplish task set before me while maintaining quality of said task. Willingness to learn and complete new assignments in an orderly and timely fashion, and the ability to properly communicate with other employees about tasks needing to be done and tasks already completed. With over 7 years work experience with the same company and 1 year experience working in a Call Center, I have proven capable of maintaining long-term employment and loyalty. Looking to further expand my working experience.

  • Google Drive
  • Active listener
  • Problem-solving capabilities
  • Strong empathy and compassion
  • Excellent patient rapport
  • Able to communicate information effectively
  • Superb customer service skills
  • Ability to memorize
  • Attention to detail
  • Product merchandising
  • Troubleshooting techniques
  • Account updating
  • Inbound call management
  • Able to Multi-monitor, 2 or more computer screens at one time
  • Inbound and Outbound Calling Experience
  • Ms office expertise
  • Quick learner
  • Strong physical stamina
  • Able to build and maintain interpersonal relationships
  • Expert in charting/monitoring/documentation and reporting
  • Organization and storage
  • Multi-tasking skills
  • Outgoing and friendly, with a positive attitude
  • Dependable
  • Transaction processing
  • Call management
  • Information security
  • Quality control
  • Credit card processing
Work History
Environmental Aide/ Hostess, 12/2011 - 01/2012
Dignity Health Highland, CA,
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Effectively communicated with other employees and upper management to ensure complete care of patients.
  • Facilitated the of level of care needed by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.
  • Cleaning patient rooms, changing bed linens, maintaining stock levels, operating floor cleaners, discarding waste, passing ice water, and answering callights in a timely manor.
  • Greeted customers and offered them assistance where possible.
Housekeeping, 01/2012 - 07/2013
Amg Integrated Healthcare Management Las Vegas, NV,
  • Deep cleaned private residences and office buildings.
  • Emptied trash and recycled paper, plastic, and glass refuse.
  • Inspected each site to ensure that it was properly cleaned.
  • Interacted with clients and established standards and expectations.
  • Interviewed patients in a friendly demeanor to determine extent of issues.
  • Kept close records of each cleaning project.
  • Maintained cleanliness of treatment rooms to ensure compliance with state and local health ordinances.
  • Organized objects in order to present a neat appearance.
  • Provided patients with a calming, relaxing environment.
Certified Nursing Assistant, 07/2013 - 07/2019
Ibex Holdings Limited New Braunfels, TX,
  • Administered care to elderly patients in a long-term care facility. Duties included bathing, feeding, grooming, dressing and elimination.
  • Assisted nursing home residents with daily living and recreational activities.
  • Assisted upper management and nursing staff with menu planning for each new resident.
  • Greeted patients, served meals, cleaned rooms and ensured a positive living experienced for long-term care residents.
  • Maintained patient records, monitored vitals and reported to supervising nurse.
  • Operated lift mechanisms to assist patients with showering and dressing.
  • Responded promptly to all call lights in a long-term facility consisting of 80 beds.
Customer Service Representative, 09/2019 - 07/2020
Lifetouch City, STATE,
  • Received aprox. 50-100 inbound calls, chat messages, and email communications each day, to handle photography concerns with Lifetouch/Prestige, to place/check an order/close sales, talk to local studios, or to file Privacy Issue due to receiving another customers order among other various concerns with the company
  • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
  • Investigated and resolved customer concerns related to Order Inquiries, Delivery/Tracking and Privacy Issues
  • Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
  • Protected customer and company information with strict use of established security procedures
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Implemented solutions for service issues and recorded customer interactions in Spectrum, ACT Payment, ROAMMearchant, OMS, PCS, and SalesForce
  • Handled customers’ advanced needs with properly escalated calls and scheduled service appointments
  • Identified causes of product malfunctions and credited affected customers.
  • Avoided revenue losses with diligent attention to customers’ needs and complaints
  • Updated records with all interactions and customers transactions
  • Sold products to customers during routine service calls using strong cross-selling abilities
  • Resolved issues based on thorough investigations of concerns
  • Referred unresolved customer grievances to designated departments for further investigation
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
  • Protected company and customer data by consistently following Lifetouch And Prestige Photography policies
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Assisted Lifetouch And Prestige Photography customers with sales and service needs
  • Collaborated with team members to meet daily demands and handle chClaireging projects
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Completed Orders, Confirmation emails, transferring to correct Dept, and Privacy Issue work with little oversight
  • Maintained full compliance with legal, health, and safety regulations
  • Completed routine transactions for customers such as opening accounts and processing payments
  • Offered actionable solutions for customer concerns by following internal database prompts and company scripts
  • Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems
  • Safeguarded customer data by observing all information security policies and confidentiality guidelines
  • Met inbound customer needs while maintaining strict performance targets
High School Diploma: , Expected in 06/2012
Winchester Community High School - Winchester, iN,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Winchester Community High School

Job Titles Held:

  • Environmental Aide/ Hostess
  • Housekeeping
  • Certified Nursing Assistant
  • Customer Service Representative


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: