Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Compassionate and hard working, ability to accomplish task set before me while maintaining quality of said task. Willingness to learn and complete new assignments in an orderly and timely fashion, and the ability to properly communicate with other employees about tasks needing to be done and tasks already completed. With over 7 years work experience with the same company and 1 year experience working in a Call Center, I have proven capable of maintaining long-term employment and loyalty. Looking to further expand my working experience.
Skills
Google Drive
Active listener
Problem-solving capabilities
Strong empathy and compassion
Excellent patient rapport
Able to communicate information effectively
Superb customer service skills
Ability to memorize
Attention to detail
Product merchandising
Troubleshooting techniques
Account updating
Inbound call management
Able to Multi-monitor, 2 or more computer screens at one time
Inbound and Outbound Calling Experience
Ms office expertise
Quick learner
Strong physical stamina
Able to build and maintain interpersonal relationships
Expert in charting/monitoring/documentation and reporting
Organization and storage
Multi-tasking skills
Outgoing and friendly, with a positive attitude
Dependable
Transaction processing
Call management
Information security
Quality control
Credit card processing
Work History
Environmental Aide/ Hostess, 12/2011 - 01/2012 Dignity Health – Highland, CA,
Acknowledged customer issues and resolved their problems quickly and
efficiently.
Effectively communicated with other employees and upper management to
ensure complete care of patients.
Facilitated the of level of care needed by communicating objectives across
client, teams, and departments, assigning multi-phase activities to
appropriate personnel and coordinating time lines to ensure successful
launch.
Cleaning patient rooms, changing bed linens, maintaining stock levels,
operating floor cleaners, discarding waste, passing ice water, and answering
callights in a timely manor.
Greeted customers and offered them assistance where possible.
Administered care to elderly patients in a long-term care facility. Duties included bathing, feeding, grooming, dressing and elimination.
Assisted nursing home residents with daily living and recreational activities.
Assisted upper management and nursing staff with menu planning for each new resident.
Greeted patients, served meals, cleaned rooms and ensured a positive living experienced for long-term care residents.
Maintained patient records, monitored vitals and reported to supervising nurse.
Operated lift mechanisms to assist patients with showering and dressing.
Responded promptly to all call lights in a long-term facility consisting of 80 beds.
Customer Service Representative, 09/2019 - 07/2020 Lifetouch – City, STATE,
Received aprox. 50-100 inbound calls, chat messages, and email communications each day, to handle photography concerns with Lifetouch/Prestige, to place/check an order/close sales, talk to local studios, or to file Privacy Issue due to receiving another customers order among other various concerns with the company
Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
Investigated and resolved customer concerns related to Order Inquiries, Delivery/Tracking and Privacy Issues
Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions
Protected customer and company information with strict use of established security procedures
Answered customer questions about policies and procedures with friendly and knowledgeable approach
Maximized satisfaction by anticipating needs and consistently offering expert support
Implemented solutions for service issues and recorded customer interactions in Spectrum, ACT Payment, ROAMMearchant, OMS, PCS, and SalesForce
Handled customers’ advanced needs with properly escalated calls and scheduled service appointments
Identified causes of product malfunctions and credited affected customers.
Avoided revenue losses with diligent attention to customers’ needs and complaints
Updated records with all interactions and customers transactions
Sold products to customers during routine service calls using strong cross-selling abilities
Resolved issues based on thorough investigations of concerns
Referred unresolved customer grievances to designated departments for further investigation
Completed inquiries and followed up with customers to share findings and offer solutions
Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
Protected company and customer data by consistently following Lifetouch And Prestige Photography policies
Helped team handle high-volume work by prioritizing tasks and organizing supplies
Assisted Lifetouch And Prestige Photography customers with sales and service needs
Collaborated with team members to meet daily demands and handle chClaireging projects
Served customers by going above-and-beyond to offer exceptional support for all needs
Completed Orders, Confirmation emails, transferring to correct Dept, and Privacy Issue work with little oversight
Maintained full compliance with legal, health, and safety regulations
Completed routine transactions for customers such as opening accounts and processing payments
Offered actionable solutions for customer concerns by following internal database prompts and company scripts
Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems
Safeguarded customer data by observing all information security policies and confidentiality guidelines
Met inbound customer needs while maintaining strict performance targets
Education
High School Diploma: , Expected in 06/2012 - Winchester Community High School - Winchester, iN, GPA:
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