(555) 432-1000 - - resumesample@example.com - -
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
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Assist with provider and end user profile builds in various healthcare systems and modules
Assist with implementation and modifications to electronic medical records and other health related systems
Perform curriculum development, review, testing and content updates with the application build upgrades
Conduct classroom and webex training for new providers, employees and super users
Provide elbow support with providers and clinical end-users to assist with workflow analysis
Provide go live support after system upgrades and patches throughout the year
Work with the project teams to help implement, maintain, and improve the EMR implementation
Help with issues and gaps in EMR knowledge; communicate issues and opportunities for enhancement and training
Participate in the planning, testing and support of several upgrades and patches of our EMR
Analyze and modify existing user workflow during implementation for operational efficiency and adaptability
Participate in monthly system downtime for routine server maintenance for performance and operability
Create training manuals and reference aids to help implement workflow for the current year quality measure and for the safety and security of patient information
Create various system user accounts and passwords to ensure users have appropriate access based on their job role
Travel to remote offices as needed for training, support on user workflow and system build
Provide weekly team status updates to management
Accurately documents all customer support inquires in our Helpdesk ticketing software
Attend all leadership IT meetings and status calls for updates on changes that affect system processes
Troubleshoot and identify system issues for resolution
Communicate
Provide first and second level application and technical support to customers via telephone, email and helpdesk tickets
Accurately documents all customer support inquires in our Helpdesk ticketing software
Work with vendors and internal team to troubleshoot and diagnose Tier 2 and 3 issues to provide full cycle problem resolution
Participate in the planning, testing and support of several upgrades and patches of our EMR
Analyze and modify existing user workflow during implementation for operational efficiency and adaptability
Create various system user accounts and passwords to ensure users have appropriate access based on their job role
Travel to remote offices as needed for training, support on user workflow and system builds
Earned the title of Helpdesk Team Lead for possessing strong leadership skills
Provide training to employees on the functionality of our EMR software and clinical applications
Prepare training materials and CBT’s for classroom and remote training sessions
Create and maintain troubleshooting documentation with step by step instructions
Train and mentor new hires on job specifications, policies and procedures
Provide weekly team status updates to management
Provide helpdesk and call agent reports based on management needs
Senior Specialist providing first line desktop and application support to over 900 end-users at thirteen different sites along the East coast
Provided technical support and troubleshooting of Microsoft Windows XP, Microsoft Office XP, Blackberry, printer, and various legal applications
Participated in the planning and support of over 900 pc’s from DOCS Open to Hummingbird DM5
Responsible for performing testing activities prior to the implementation of new systems, software, macros, and templates
Traveled to remote offices as needed for training and support
Provided weekend support from home to all users
Provided training to new employees on Microsoft XP programs and legal applications
Wrote articles and prepared documentation on IT solutions and legal applications
Created and maintained spreadsheet of Helpdesk support calls for manager’s report
Reset passwords and unlock user accounts using Active Directory
Maintained inventory of instructional guides
Prepared instructional guides for all end-user applications in use at the law firm
Installed and supported Citrix ICA Client on user workstations
University Of South Carolina - Columbia - Columbia, SC
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School Attended
- University Of South Carolina - Columbia
Job Titles Held:
- EMR Application Analyst
- Help Desk Analyst
- IT Senior Help Desk Analyst / Trainer
Degrees
- Bachelor of Science
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