IT specialist versed in software administration and data communications. Technically-advanced information technology specialist successful in software administration and data communications. Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.
Programming and design skills
Strong analytical skills
Structured query language (SQL) expert
Excellent problem solving skills
Medical Manager Software
Electronic Medical Record (EMR) software
Familiar with commercial and private insurance carriers
Understands insurance benefits
Research and data analysis
Close attention to detail
Policy and program development expertise
Extensive medical terminology knowledge
Retail pharmacy procedure knowledge
Prescription filling training
Pharmaceutical distribution familiarity
Strong clinical background
Efficient and accurate
Records maintenance professional
Interface design and implementation
Active Directory knowledge
Austin Pain AssociatesMay 2006 to CurrentEMR Application Analyst Austin, TX
Designed complex interfaces to support third party systems.
Developed and managed project plans while providing status updates to management.
Served as operating system expert, providing technical support for entire organization.
Executed and monitored standards for user interfaces, page design and graphics development.
Investigated department processes and facilitated company becoming ISO9000-qualified.
Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
Served as sole database administrator for Sybase, Oracle and MS SQL running on various operating systems.
Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
Provided senior technical support to both in-house staff and user departments for all network applications.
Randall's Food & DrugFebruary 2000 to December 2005Certified Pharmacy Technician, C.Ph.T. Austin, TX
Assisted Pharmacists with drug inventory, secured patient profiles, and answered multi-line phones and faxes.
Filled and checked out prescription medicines.
Interfaced with doctor offices and insurance companies to provide for customers.
Provided customer service and operated register.
Buffet Palace RestaurantApril 2003 to August 2003Cashier/Greeter Austin, TX
Handled all financial transactions, including meal tickets, paid-out claims to businesses, and tip-outs to servers.
Answered phones and took To-Go orders.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Correctly calculated charges, issued bills and collected payments.
Calame's RestaurantAugust 1998 to February 2000Hostess/Greeter Austin, TX
Politely answered phones promptly and recorded and confirmed reservations.
Facilitated prompt and accurate seating and service of all guests.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Assisted servers and dining room hosts and quickly responded to guests' needs.
Rose Hill Equestrian RanchJune 1997 to October 1998Camp Counselor/Stable Manager Austin, TX
Conducted physical exams and other routine health care procedures.
Trained  using knowledge of breed characteristics, as well as the unique needs of each particular animal.
Taught the “Arts and Crafts” classes during summer camp (June-Aug.).
Cared for 5-10 horse stable and all included animals.
Assisted students in learning the proper procedures and care of the animals and equipment.