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Employee Engagement and Recruitment Manager Resume Example

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EMPLOYEE ENGAGEMENT AND RECRUITMENT MANAGER
Professional Summary

Determined complex problem-solver with a superior work ethic, friendly, loyal, good interpersonal skills, bilingual in Spanish and English, self-driven, and excellent organizational skills. Achievements include recruitment operations and processes, improving applicant tracking, increasing customer numbers in a new territory with customized marketing material tailored to the territory and relationship-building skills. Leverages social media knowledge and job boards to liaise with potential candidates and drive company exposure.

Skills
  • Recruitment strategies
  • Interviewing skills
  • Sourcing new candidates
  • Communications management
  • Equal opportunities facilitation
  • Talent acquisition plans
  • Trade requirements
  • Account servicing skills
  • Strategic Planning
  • Coordinating documents
  • Collecting Invoices/Aging reports analysis
  • Relationship development
  • Problem resolution
  • Business operations
  • Process improvement
  • Project planning and development
Work History
Employee Engagement and Recruitment Manager10/2018 to 07/2020
Millennium Mat Company LLC – Suwanee, GA
  • Devised hiring and recruitment policies for 400 -employee company.
  • Liaised between multiple business divisions to improve communications.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for an average of 10 new employees.
  • Developed succession plans and promotion paths for all staff.
  • Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Set and conveyed recruitment goals to downstream staff.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Reviewed applications and resumes to support hiring activities.
  • Wrote and posted job ads on social median, newspaper, and different organizations
  • Mentored and educated production leadership team
  • Recruited and hired employees for Level entry to Precessional Roles.
  • Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
  • Discovered and resolved complex employee issues that affected management
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Processed new hires and transfers.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Wrote engaging and successful marketing, advertising and website ads for social median, newspaper, and different organizations
  • Developed lists of qualified and ready to hire candidates for Director of HR.
Project Manager04/2017 to 10/2018
Millennium Mat Company LLC – Suwanee, GA
  • Modified and directed project plans to meet organizational needs.
  • Arranged for and rolled out company projects and programs that supported company's expansion and production function.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Managed bookkeeping, prepared budgets and cost reports.
  • Reported on status for each project to appropriate stakeholders.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed and initiated projects, including managing costs, schedule and performance.
International Account Manager01/2009 to 04/2017
Millennium Mat Company LLC – Suwanee, GA
  • Prepared billing statements and invoices for customer purchases and recorded transaction date.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Answered customer telephone calls and e-mails promptly to avoid unnecessary wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors and customers regarding back order availability, future inventory and special orders.
  • Assisted the company in planning, strategizing, and executing sales plan in new territory
  • Communicated with potential customers and customers in Spanish, English, and a little Portuguese. Also, used Google translate some to further understand the customer needs.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Sought ways to improve processes and services provided.
  • Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
  • Pursued opportunities to boost company profile with customers by providing exceptional support.
  • Processed orders, credits and tracked returns.
  • Tracked and expedited orders when necessary.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Kept company in compliance with all export standards and international requirements.
  • Identified and analyzed key competitors and related products.
  • Performed targeted collections on past due accounts aged over 60 days.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Developed strategic and tactical marketing plans for region.
  • Created professional marketing collateral based on customer request
  • Oversaw preparation of marketing catalogs in Spanish, images, videos, emails and other collateral.
  • Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Administrative Assistant05/2006 to 01/2009
Millennium Mat Company – Suwanee, GA
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created PowerPoint presentations for business development purposes.
  • Created detailed expense reports and requests for capital expenditures.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Maintained accounting and HR filing system for compliance purpose.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Managed employee exit interviews and paperwork.
  • Organized new employee packages for HR orientation.
  • Assisted with meetings and presentations within company.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Assisted IT team members with special projects throughout the company
Education
High School DiplomaPhoenix High School- Lawrenceville, GA
No Degree: Human Resources TrainingCintas- Cincinnati, OH

Millennium Mat sent me to a week long HR training class with Cintas the Uniform Company which i received a certificate for attending.

No Degree: Human Resources TrainingFred Pryor Seminars- GA

I attended several Fred Pryor training courses to further expand my knowledge in the HR field.

* Payroll Law

* Dealing with Difficult People

* The Essentials of HR Law

* Employment Law

* FMLA Compliance

* Enforcing Attendance

* Project Management

No Degree: Human Resources TrainingHR Training.Com- GA

Attended a week long HR boot camp in preparation for the PHR/SHRM-CP

* I am still preparing for this exam and i am planning on taking it in the near future.

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Resume Overview

Companies Worked For:

  • Millennium Mat Company LLC
  • Millennium Mat Company

School Attended

  • Phoenix High School
  • Cintas
  • Fred Pryor Seminars
  • HR Training.Com

Job Titles Held:

  • Employee Engagement and Recruitment Manager
  • Project Manager
  • International Account Manager
  • Administrative Assistant

Degrees

  • High School Diploma
    No Degree : Human Resources Training
    No Degree : Human Resources Training
    No Degree : Human Resources Training

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