Livecareer-Resume

Employee Benefits Client Support Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented Account Assistant knowledgeable about Employee Benefits practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations. Hardworking and reliable with strong ability in planning, time management and execution of tasks. Highly organized, proactive and punctual with team-oriented mentality. Motivated to learn, grow and excel in Human Resources.

Skills
  • Microsoft Office including Excel, Outlook, Word, PowerPoint, Teams
  • Administrative support
  • Written and oral communication
  • Conflict resolution
  • Customer service
  • Document management
  • Self-motivated
  • Time management
  • Confidential document control
  • Organizational skills
  • Reliable to meet deadlines and trustworthy
  • Flexible to change
  • Ability to maintain calm demeanor under pressure
Work History
07/2018 to Current Employee Benefits Client Support Hyatt Hotels Corp. | Itasca, IL,
  • Service insurance claims for members.
  • Support over 130 clients in fast-paced environment.
  • Provide insurance ID cards and explain member versus carrier financial responsibilities according to Summaries of Benefits and Coverages, policies, and certificates.
  • Educate employers and employees on carrier value add-on services, telemedicine services, and emerging trends.
  • Assist in scheduling annual renewal meetings with employers to discuss business updates, objectives, and to collect employee data for carrier marketing.
  • Assist with open enrollment meetings.
  • Market medical, dental, vision, Life/AD&D, disability coverages and negotiate rates and benefit coverages for employers.
  • Support office managers with Human Resources related issues using ThinkHR.
  • Assist employers with Medicare inquiries.
  • Prepare client facing documents and open enrollment materials for meetings using Microsoft programs such as Excel and PowerPoint.
  • Review benefits policies and certificates for accuracy and audit employee enrollments post renewal.
  • Resolve invoice discrepancies for employers.
  • Maintain accurate client accounts, contact information, and commissions in company database.
  • Assist with new hire enrollments and employee terminations.
  • Collaborate with team to complete projects.
  • Maintain current understanding of state and federal employee benefit laws, such as ERISA, COBRA and HIPAA.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
05/2015 to 07/2018 Concierge Vca Antech, Inc. | Kapolei, HI,
  • Delivered exceptional level of service to each Resident and guest.
  • Improved resident experience by following through with requests and commitments, addressing concerns within 24-48 hours.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Communicated building maintenance and social events to residents by creating detailed, friendly notices and distributing using mass email.
  • Overcame problems by using available resources, identifying cause, evaluating best solutions, and working with team to implement a plan.
  • Managed and screened email and voicemail messages and incoming calls throughout shift.
  • Scheduled move-ins, move-outs, deliveries, and events in social room.
  • Complied with all policies and Standard Operating Procedures as instructed by management.
  • Identified and clarified resident needs, answered questions, gave directions and instructions on building procedures.
  • Processed building invoices, Homeowners Association (HOA) fees, and other miscellaneous checks.
  • Received 2017 "Team of the Year" award for San Marco Place.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
12/2012 to 04/2015 Assistant Manager Dots Fashion | City, STATE,
  • Promoted to assistant manager after two years of dedicated service.
  • Increased profits by using selling and service with every customer and improving retail traffic conversion.
  • Appointed to train sales associates and managers on register operations, closing and opening procedures, visual presentations and key sales tactics.
  • Constructed schedules, tracked payroll, balanced cash drawers at end of shift and prepared deposits.
  • Motivated employees by incentives, empowerment, goal setting, training and development.
  • Planned sales focus, goals and tasks for the day.
  • Communicated roles, expectations and assigned tasks with each sales associate at beginning of every shift.
  • Interacted with customers and supervised activity on sales floor such as selling and service, visuals, recovery and tasks.
Education
Expected in 2019 2-15 | Life, Health And Variable Annuities Agent License First Coast School Of Insurance , Jacksonville, FL. , GPA:
Expected in 2018 Bachelor of Science | Business Administration with a focus in Human Resources Florida State College At Jacksonville, Jacksonville, FL GPA:
  • Bright Futures Medallion Scholarship Recipient
  • Student member of the Society for Human Resource Management
  • Completed coursework in accounting, business writing, business law & ethics, human relations, benefits & compensation, human resources management, and training & development
Expected in 2011 High School Diploma | Sandalwood High School, Jacksonville, FL., GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • First Coast School Of Insurance
  • Florida State College At Jacksonville
  • Sandalwood High School
Job Titles Held:
  • Employee Benefits Client Support
  • Concierge
  • Assistant Manager
Degrees
  • 2-15
  • Bachelor of Science
  • High School Diploma