Employee Benefits Client Support Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Detail-oriented Account Assistant knowledgeable about Employee Benefits practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations. Hardworking and reliable with strong ability in planning, time management and execution of tasks. Highly organized, proactive and punctual with team-oriented mentality. Motivated to learn, grow and excel in Human Resources.

  • Microsoft Office including Excel, Outlook, Word, PowerPoint, Teams
  • Administrative support
  • Written and oral communication
  • Conflict resolution
  • Customer service
  • Document management
  • Self-motivated
  • Time management
  • Confidential document control
  • Organizational skills
  • Reliable to meet deadlines and trustworthy
  • Flexible to change
  • Ability to maintain calm demeanor under pressure
Work History
07/2018 to Current Employee Benefits Client Support Hyatt Hotels Corp. | Itasca, IL,
  • Service insurance claims for members.
  • Support over 130 clients in fast-paced environment.
  • Provide insurance ID cards and explain member versus carrier financial responsibilities according to Summaries of Benefits and Coverages, policies, and certificates.
  • Educate employers and employees on carrier value add-on services, telemedicine services, and emerging trends.
  • Assist in scheduling annual renewal meetings with employers to discuss business updates, objectives, and to collect employee data for carrier marketing.
  • Assist with open enrollment meetings.
  • Market medical, dental, vision, Life/AD&D, disability coverages and negotiate rates and benefit coverages for employers.
  • Support office managers with Human Resources related issues using ThinkHR.
  • Assist employers with Medicare inquiries.
  • Prepare client facing documents and open enrollment materials for meetings using Microsoft programs such as Excel and PowerPoint.
  • Review benefits policies and certificates for accuracy and audit employee enrollments post renewal.
  • Resolve invoice discrepancies for employers.
  • Maintain accurate client accounts, contact information, and commissions in company database.
  • Assist with new hire enrollments and employee terminations.
  • Collaborate with team to complete projects.
  • Maintain current understanding of state and federal employee benefit laws, such as ERISA, COBRA and HIPAA.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
05/2015 to 07/2018 Concierge Vca Antech, Inc. | Kapolei, HI,
  • Delivered exceptional level of service to each Resident and guest.
  • Improved resident experience by following through with requests and commitments, addressing concerns within 24-48 hours.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Communicated building maintenance and social events to residents by creating detailed, friendly notices and distributing using mass email.
  • Overcame problems by using available resources, identifying cause, evaluating best solutions, and working with team to implement a plan.
  • Managed and screened email and voicemail messages and incoming calls throughout shift.
  • Scheduled move-ins, move-outs, deliveries, and events in social room.
  • Complied with all policies and Standard Operating Procedures as instructed by management.
  • Identified and clarified resident needs, answered questions, gave directions and instructions on building procedures.
  • Processed building invoices, Homeowners Association (HOA) fees, and other miscellaneous checks.
  • Received 2017 "Team of the Year" award for San Marco Place.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
12/2012 to 04/2015 Assistant Manager Dots Fashion | City, STATE,
  • Promoted to assistant manager after two years of dedicated service.
  • Increased profits by using selling and service with every customer and improving retail traffic conversion.
  • Appointed to train sales associates and managers on register operations, closing and opening procedures, visual presentations and key sales tactics.
  • Constructed schedules, tracked payroll, balanced cash drawers at end of shift and prepared deposits.
  • Motivated employees by incentives, empowerment, goal setting, training and development.
  • Planned sales focus, goals and tasks for the day.
  • Communicated roles, expectations and assigned tasks with each sales associate at beginning of every shift.
  • Interacted with customers and supervised activity on sales floor such as selling and service, visuals, recovery and tasks.
Expected in 2019 2-15 | Life, Health And Variable Annuities Agent License First Coast School Of Insurance , Jacksonville, FL. , GPA:
Expected in 2018 Bachelor of Science | Business Administration with a focus in Human Resources Florida State College At Jacksonville, Jacksonville, FL GPA:
  • Bright Futures Medallion Scholarship Recipient
  • Student member of the Society for Human Resource Management
  • Completed coursework in accounting, business writing, business law & ethics, human relations, benefits & compensation, human resources management, and training & development
Expected in 2011 High School Diploma | Sandalwood High School, Jacksonville, FL., GPA:

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Resume Strength

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Resume Overview

School Attended
  • First Coast School Of Insurance
  • Florida State College At Jacksonville
  • Sandalwood High School
Job Titles Held:
  • Employee Benefits Client Support
  • Concierge
  • Assistant Manager
  • 2-15
  • Bachelor of Science
  • High School Diploma