Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seasoned Emergency Manager with 27+ years of experience in emergency management and law enforcement focused on supporting emergency response and public care needs in Public Assistance. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.

  • Executive Leadership
  • Management and supervisory experience
  • Communication with internal/external customers
  • Justifying decisions, conclusions, findings or recommendations
  • Budgeting and workload production
  • Providing advice, guidance and direction to staff
Work History
Emergency Management Specialist (Recovery), 04/2019 to Current
Department Of Homeland Security, , Denton, TX

Region 6 Verify As You Go (VAYGO)Team/Grants/Audits

08/2022 - Current

  • Formulating and implementing the objectives, plans, programs and procedures pertaining to all aspects of Public Assistance Program including disaster grants.
  • Managing project worksheets, and financial spend plans concerning the execution of operations.
  • Collecting and evaluating Public Assistance progress reports from the Improper Payments Elimination and Recovery Improvement Act (IPERA) and the Validate As You Go (VAYGo) initiative.
  • Applying laws, regulations, and policies in the Public Assistance Grant Program;
  • Applying application and delivery of Public Assistance Grant Program ; and
  • Communicating findings both verbally and written to stakeholders both internally and externally.

Region 6 Post Award Support Team (Closeout) - 11/2020 - 8/2022

  • Collecting, organizing, and reviewing Applicant-submitted documentation in support of Public Assistance grants.
  • Identifying potential eligibility issues and addressing those issues in coordination with leadership.
  • Conducting quality assurance reviews of grants to ensure accuracy, compliance, and proper supporting documentation.
  • Applying analytical and evaluative methods to issues or studies concerning the efficiency and effectiveness of program operations.
  • Applying and interpreting laws, regulations, and policies related to disaster recovery programs.
  • Developing correspondence based on research material, legal analysis and/or regulations.
  • Negotiating issues among parties with differing interests to gain agreement on changes affecting a program .
  • Managing multiple projects or activities to completion. Conducting independent quantitative and qualitative analysis to evaluate the effectiveness of program operations

COVID-19 Funeral Registration Intake, Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 4/2021

  • The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
  • Answering calls for Disaster Assistance and completing applications

DR4586TX - Texas Severe Winter Storms - Strategic Workforce Augmentation Team (SWAT) - Registration Intake - 3/2021

  • The Disaster Assistance Center Call Center Registration Intake (DAC Call Center RI)
  • Answering calls for Disaster Assistance and completing applications

DR4332TX - Houston, TX - Program Delivery Manager (PDMG) - 4/2019 - 11/2020

  • Managing recovery programs and projects; to include site inspections, summarizing damages, communicating requirements for assistance, managing applicant expectations, and using FEMA’s delivery model to track projects.
  • Providing management with short-range and long-range recommendations that extend from management analysis studies, with particular emphasis on the anticipated value of planned changes.
  • Justifying decisions, conclusions, findings or recommendations.
  • Using customer service skills to facilitate the delivery of all aspects of the Public Assistance program to applicants; to include applying policy and procedure to damage assessments, disaster surveys, and public assistance recovery operations
  • Providing advice and recommendations regarding program planning and funding management issues; interpreting broad policy and program directives; and making recommendations of time-phasing of planning actions along with any acquisition management actions.
  • Coordinating with stakeholders on emergency management initiatives; to include participating in informational meetings and gatherings to the general public to communicate program eligibility requirements to larger audiences.
  • Providing senior leadership with program evaluation results that are utilized in the resource management process for greater program effectiveness.
  • Managing multiple projects or activities to completion. Conducting independent quantitative and qualitative analysis to evaluate the effectiveness of program operations
Chief of Police/Executive Officer, 04/2017 to 04/2019
Cuthbert Police Department, , Cuthbert, GA

156 Peachtree St., Cuthbert, GA 39840

(XXX) 732-3968

Working as Chief of Police some of my duties were, but, not limited to as follows:

  • Supervised and managed 10 investigators/officers, 4 jailors/dispatchers, and 2 civilian personnel.
  • Exercising technical and administrative supervision over a team of Law Enforcement Personnel responsible for the operation and management of public service.
  • Leading efforts on improving efficiency and effectiveness of organizations administrative operations, management structure, or programs.
  • Collaborating with other division leaders as well as city and county leaders and staff to implement effective organizational changes for the organizations.
  • Oversight of the establishment, review, revision and amending of policies, programs, and established security standards to protect and safeguard the Agency’s personnel, property, facilities, and information to include national security standards for the police department.
  • Establishing guidelines and performance expectations for staff members, and ensuring expectations are clearly communicated through the formal employee performance management system.
  • Developing, monitoring, and/or executing a program budget.
  • Supervised and directed a staff of investigators performing a full range of investigation duties to include the supervising investigators and support staff as well as overseeing the planning, inspection, and management of complex investigations related to employee misconduct and alleged or suspected criminal violations of local, State and Federal laws.
  • Planning and scheduling work to be accomplished by subordinates.
  • Generating and analyzing report data from a variety of sources and creating reports related to short- and long-range staffing requirements.
  • Developing a wide range qualitative and quantitative analytical and evaluative methods and techniques for assessing and improving organizational effectiveness and efficiency.
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Investigator/Police Sergeant, 12/1995 to 03/2017
Albany Police Department (CALEA & State Accreditation), , Albany, GA

201 West Oglethorpe Blvd., Albany, GA 31701

(XXX) 431-2100

  • Supervised 15 officers.
  • Using analytical and statistical methods to assess and evaluate an organization's strategies, i.e. mission, programs, processes, policies, structures, trends,
  • Directing, leading or managing internal investigations into employee misconduct,
  • Lead a team of Investigators by providing training and oversight of daily tasks and initiatives.
  • Independently plan and develop assigned and self-identified complex and highly sensitive investigations.
  • Managing multiple projects or activities to completion.
  • Independently analyze the operation of large program entities; resolve any serious obstacles to the progress of an investigation; and overcome resistance or hostility encountered during enforcement activities, as necessary.
  • Initiate and conduct meetings, discussions, and conferences with parties connected to the investigations such as supervisors, and senior leaders. Explain the Administrative Investigation requirements and investigative procedures to gain access to records and gather information, pertinent facts, and evidence.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.

1995 - 2003 Field Training Officer, 2015 - 2017, Uniform Sergeant
2009 - 2015 Family Protection Unit Investigations
2007 - 2009 Criminal Investigations
2005 - 2007 Gang Investigator
2003 - 2005 School Resource Officer
2002 - 2017 Police Chaplain

Aviation Operations Specialist, 10/1991 to 10/1995
United States Marines Corps, , Dallas, TX
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Maximized efficiency by training new employees on company procedures and best practices.
  • Created and implemented filing and organization practices for documents, reports, and calendars
  • Supported operations by managing professional communications, tracking data and managing records
  • Handling of classified documents (Secret Norforn Clearance)
  • Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies.
Doctor of Business Administration : Business Administration (50% Completed), Expected in
Northcentral University - San Diego, CA
  • Completing professional development in Project Management.
Master of Arts: Executive Leadership , Expected in 05/2021
Liberty University - Lynchburg, VA
Bachelor of Science: Interdisciplinary Studies (Criminal Justice & Christian Counseling), Expected in 12/2017
Liberty University - Lynchburg, VA
Associate of Science: Criminal Justice, Expected in 05/2014
Troy University - Troy, AL

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School Attended

  • Northcentral University
  • Liberty University
  • Liberty University
  • Troy University

Job Titles Held:

  • Emergency Management Specialist (Recovery)
  • Chief of Police/Executive Officer
  • Investigator/Police Sergeant
  • Aviation Operations Specialist


  • Doctor of Business Administration
  • Master of Arts
  • Bachelor of Science
  • Associate of Science

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