Experienced [Job Title] looking to apply knowledge and abilities to make positive impact on [Type] response times and patient care. Organized, attentive and motivated to strengthen structures, improve program quality and control costs in order to maximize service outreach. Proficient in contributing to committees overseeing all aspects of trauma handling, disaster response and crisis management.
Skills
Strategic planning
Project Management
Partnership development
Hiring and recruitment
Relationship development
Process improvement
Inventory management
MS Office
Planning and coordination
Supervision
Customer service
Team management
Organization
Business operations
Project organization
Resource coordination
Experience
Emergency Management Specialist, 03/2016 to Current Department Of Health And Human Services – Mescalero, NM,
Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Studied successful plans from other locations to assess opportunities to improve program operation.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Leveraged [Software] to input and compile data gathered from various sources.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Senior Case Management Specialist, , 07/2009 to 07/2016 Ceva Logistics U.S., Inc. – Ontario, CA,
Advocated for members and families to coordinate care and navigate resources within [Type] system.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Managed multiple program budgets and approved purchases for staff.
Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Developed comprehensive client-driven case plan with short and long-term goals.
Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Senior Logistics Administrator, 12/2007 to 07/2009 AT&T – City, STATE,
Designed and implemented techniques to reduce time and costs required to obtain and move goods.
Completed status reports every [Timeframe] on logistics activities and issues.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Delivered [Product or Service] to customer locations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
HR Coordinator, 09/2005 to 11/2007 Clinical Intervention Specialists – City, STATE,
Liaised with HR management to devise and update policies based on changing industry and social trends.
Reviewed transactions, issued checks and updated ledgers and budgets.
Completed onboarding and new hire orientation for all employees.
Supervised consultant and business analyst teams, comprising oversight of performance reviews and staff development, training and coaching initiatives.
Managed effective resource allocation to adhere to service level agreements and minimize company costs.
Mentored staff through constructive feedback, performance assessments and professional development opportunities.
Devised training programs for new and existing employees.
Facilitated in-services and employee development classes to address employee skill deficits.
Completed payroll processing from start to finish for more than [Number] employees.
Education and Training
Master of Science: Public Safety/Emergency Management Leadership, Expected in 05/2020 Mercer University - Macon, GA GPA:
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