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Department of State - Emergency Management Specialist Resume Example

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EMERGENCY MANAGEMENT SPECIALIST
Executive Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive professional growth.  Over 32 years of exemplary leadership in relationship-building, continuity of operations, continuity of government, management, emergency management, highly analytical thinking and superb customer service skills. This includes 20 years of providing elite first-class direct service to the U.S. President, Vice-President, and other high-profile dignitaries while operating in a fast-paced, high-stress no-fail environment.
Areas of Expertise
  • Emergency Management/Crisis Management 
  • Quality Assurance Evaluator
  • Staff development
  • Change management
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Skilled negotiator
  • Calm under pressure
  • Complex problem solving
Professional Experience
08/2012 to Current
Emergency Management Specialist Department of State － Washington, DC
  • Mr. Elder held the positions as Team Lead for the Training and Exercises (T&E) team and is the current Lead for the Outreach Team for the Department of State's (DOS), Office of Emergency Management (OEM) Policy and Planning Division (PPD).  As the overseer of these programs, he developed plans, policies, procedures and capabilities to ensure the Department is prepared to respond to and recover from any emergency event that may endanger its employees, information and property.  He ensured the Department is capable of sustaining critical operations during and after an emergency; and, is responsible for overseeing the emergency management exercise program for Department of State domestic facilities and personnel.  This includes directing the issuance of policy, requirements and guidance associated with the Department's Emergency Action Plans including Continuity of Operations, Continuity of Government and Enduring Constitutional Government.  Mr. Elder coordinated with external and internal partners to fulfill legally mandated multi-agency responsibilities ensuring clear roles, responsibilities and procedures are in place to effectively manage all emergencies.  He also coordinated with all Department Bureau's, Offices, federal, state and local Emergency Management Offices to develop and implement a viable exercise and after action program.  
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  • Mr. Elder coordinated with Bureau Directors to recruit, select and train volunteers to serve as controllers, evaluators, and observers.  He provided expert technical assistance to various Bureaus and Offices regarding exercise planning and execution and participated in a key advisory role with Bureaus' and Offices in the development of their ability to plan and execute drills and exercises.  These tasks have demonstrated his uncommon ability to plan, organize and manage time effectively. 
  • Mr. Elder has outstanding oral and written communication skills.  This is a necessity when he prepares Directorate correspondence for signature to forward to external Departments and Agencies. He has demonstrated this ability while working independently and diligently on special projects in the absence of supervision.  This led to Mr. Elder being hand selected as the Subject Matter Expert (SME) to develop a new course for all State Department employees called Emergency Preparedness Basics (PD 542).  Many of these projects are sensitive and for Trusted Agents only.  Mr. Elder has proven his remarkable ability to maintain confidentiality in the performance of his duties.
  • Mr. Elder provides oversight of all Outreach Programs and activities utilizing a project management methodology.  He ensures all phases of coordination for local Roadshows within the National Capital Region (NCR) and for all travel shows for Department of State Bureaus Domestically located.  He is the focal point in all logistics and trip planning, and spearheads the local emergency preparedness Program Brochure Creation and Development for products used during site visits.  He successfully planned, coordinated, and executed local and travel roadshows reaching over 9,000 employees at 23 different different locations yearly.  Mr. Elder coordinates the Annual National Preparedness Fair (PF) held every September in the Exhibit Hall of Harry S Truman (HST) Building. This annual event is attended by interagency and community partners promoting preparedness programs and efforts throughout the National Capital Region and is the Departments main event as part of Americas PrepareAthon!  
  • Mr. Elder supervised five Virtual Student Foreign Service (VSFS) Interns to assist the OEM throughout the year focused on supporting preparedness efforts. 
  • Mr. Elder represents the Department as a member of the Emergency Preparedness Working Group which was chaired by the White House and is currently chaired by FEMA.  This working group allows agencies to leverage their mission equities to advance preparedness.  
  • Mr. Elder is half way through the nine month Executive Leadership Program (ELP) which will provide him advanced training to achieve excellence in leadership.  Mr. Elder was presented with a Meritorious Honor Award for his accomplishments in 2016.
06/2008 to 12/2011
Disaster Preparedness Specialist Northrop Grumman Corporation － Falls Church, United States, VA
  • Security cleared Disaster Preparedness Specialist with a TS/SCI clearance and 30 plus years of experience ranging from full-scale exercise execution and analysis to classroom instruction and instructional design.
  • Mr. Elder supported the Federal Emergency Management Agency's (FEMA) National Continuity Programs (NCP) Operations Directorate in the development of Continuity of Government (COG) exercise requirements, analysis, documentation, and implementation supporting NSPD-51/HSPD-20: National Continuity Policy.
  • Mr. Elder developed evaluation methodology, prepared collection plans, analysis of functional areas, developed training objectives, briefed senior leaders, produced executive summaries, after action reviews and implementation plans.
  • The exercises developed by his team were designed for testing and validating policies, plans, procedures, training, equipment, and interagency agreements.
  • Mr. Elder advised the client on developing tasks, conditions, and standards (TCS) for its deployable communications platform and then developed exercises based around the TCS.
  • He wrote and edited technical documents; prepared studies/briefings for senior-level executives regarding emergency management operations and related issues.
  • He provided technical and Subject Matter Expertise in the area of exercise planning and design.
  • Mr. Elder also consulted on contracts with agencies to conduct policy analysis, program support and training and exercise support for emergency management, continuity, Emergency Operations Center (EOC) management, and other homeland security programs.
  • Mr. Elder inspired a partnership with a team of analysts, researchers, trainers and exercise developers to provide support to his clients that standardized employee training and led to an increase in customer satisfaction by 12%. 
  • Mr. Elder was hand selected to assist the National Exercise Program (NEP), of the Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), in developing the Master Scenario Events List (MSEL) and the Joint Master Scenario Events List (JMSEL) for participation in National Level Exercise (NLE) 09, as a MSEL Manager.
  • Mr. Elder was also the lead Test, Training and Exercises (TT&E) developer and evaluator managing the FEMA Readiness Capability (REDCAP 2010) exercise, resulting in the first successful REDCAP in eight years.
05/2007 to 06/2008
Military Trainer 4, Exercise Planner Northrop Grumman Corporation － Arlington, VA
  • Mr. Elder was the Exercise Planner for the Army Operations Center (AOC), providing exercise support to the Headquarters, Department of the Army (HQDA), at the Pentagon.  He was the point of contact during exercise planning and execution of National (Level) Exercise Program (NEP) exercises.
  • Mr. Elder directed strategic initiatives in coordination of and participation in working groups, and Planning Conferences for HQDA.
  • He oversaw the successful development, document preparation, organization and facilitation of the AOC's Crisis Action Team (CAT).  The Standard Operating Procedure (SOP) was completed and rolled out one month ahead of schedule.
  • Mr. Elder coordinated with Army Staff, Army Commands (ACOMs) and other service exercise planners by establishing and maintaining the exercise planning milestones and provided an Army presence at Joint Chiefs of Staff (CJCS) Level exercise planning meetings.
  • He produced all HQDA level exercise documents to ensure that senior Leadership was abreast of current situations.
  • He was involved in all phases of exercise programs and issues affecting operations, mobilization and strategic war plans which led to an increase of 15% customer satisfaction. 
08/1987 to 12/2006
Chief Evaluator Flight Attendant United States Air Force － Andrews Air Force Base, United States, MD
  • Mr. Elder was the Chief, Flight Attendant Evaluator, (Quality Assurance) and "highest qualified" Air Force One Flight Attendant. He was entrusted to provide personal service and ensure the safety and comfort of passengers and crew before, during and immediately after flight.  He took charge in emergency situations.
  • Mr. Elder was responsible for managing the United States Air Force's Standardization and Evaluation Program at the Wing level for Air Force One's (AF-1) Flight Attendants.  He ensured the Wing was compliant with higher Headquarters directives and publications; this resulted in several outstanding ratings.
  • He managed a team of 30 professionals which were the best of the best in the Air Force.  He supervised and ensured the social perceptiveness and proficiency of the flight crew members and provided active listening skills for first class service to passenger loads which at times comprised of up to 200 people, while transporting the President of the United States and other world leaders.  
  • Mr. Elder had the ultimate responsibility of ensuring that crew-members were trained to the highest standards.  He ensured this by consolidating and analyzing testing/evaluation data for trends management, and developed an air-frame Master Question File (MQF) Program that tested student's knowledge of aircraft systems, procedures and emergency equipment.
  • Mr. Elder was personally selected to serve on AF-1's team because of his exceptional decision making and interpersonal skills and profound ability to integrate into different team settings.  He served as mentor to junior team members by always setting the example and providing guidance.
  • Mr. Elder defined strategy and business plans for mission requirements with the White House Mess, Airlift Operations and Presidential Airlift Group to ensure that all parties were thoroughly satisfied during missions.
  • He managed accounts in excess of $300,000 for vendors who supported AF-1 missions; to include aircraft suppliers and equipment in excess of $250,000; and, kitchen equipment and inventory valued over $350,000.
  • Mr. Elder managed official correspondence including computerized in-flight billing records, Evaluation Performance Reports (EPRs), awards and decorations and flight evaluation forms.
  • Mr. Elder showed great technical expertise as the Computer Resource Manager/Work Group Manager for the Presidential Airlift Group.
  • He ensured all computer systems were modified, maintained and updated with the latest information technology and security software programs.
  • Mr. Elder's ability to liaise with the President of the United States of America, his Staff, Foreign Heads of State, Ambassadors and Corporate Executives is a testament to his consummate professionalism.
07/1984 to 07/1987
Fire Fighter/Crew Chief/Rescue Man/NCOIC FD Communications United States Air Force － Homestead AFB, FL
  • As the Non-Commissioned Officer in Charge (NCOIC) of Fire Department Communications, Mr. Elder managed the Fire Department's communication center receiving incoming alarms for over 50 fire department personnel.
  • He recorded data and relayed pertinent communications while supervised 5 fire department personnel in the communications center.
  • Mr. Elder was in charge of all aspects of the fire department communications center, reporting directly to the Fire Chief.
  • He specialized in testing fire alarm receiving and recording equipment.
  • Mr. Elder inspected buildings to ensure fire safety standards were adhered to and maintained 100% satisfaction.
  • Mr. Elder responded with crews to emergencies, ensuring safe arrival of vehicles, equipment and personnel at the scene of emergencies and directed fire suppression and rescue efforts ultimately resulting in saving lives and protecting property. 
  • Mr. Elder was the training NCO charged with performing daily exercises and evaluation to ensuring 100% readiness of the troops.
Education and Training
2016
Bachelor of Science: Emergency Management University of Maryland University College － College Park, MD, USA 120 Semester hours Emergency Management
2015
Leadership/Management Foreign Service Institute － Arlington, VA, USA Contracting Officer's Representative Course
2014
Leadership/Management Foreign Service Institute － Arlington, VA, USA Completed DOS Civil Service Orientation Class, completed DOS Training and Presentation Skills class completed DOS Basic Leadership Skills Training class, and completed DOS Effective Speaking and Presentation Skills Class
2014
Emergency Management Emergency Management Institute － Emmitsburg, MD, USA Master Exercise Practitioner Program (MEPP)
2013
Associate of Science: Emergency Management Frederick Community College － Frederick, MD, United States 48 Semester hours in Emergency Management; completed the onsite Department of Homeland Security (DHS) Homeland Security Exercise Evaluation Program (HSEEP), and Train-the-Trainer (t-t-t) Course at the Federal Emergency Management Agency (FEMA) Emergency Management Institute (EMI) training facility.
USAF NCO Academy USAF Leadership School; USAF NCO Prepatory Course; Power Point; Computer-based Training Class; Mid and Entry Level Formal Management Academies; Total Quality Management (TQM) Course; USAF Culinary Arts/Club Management School; CPR Trainer/Instructor Course; Med-Aire Training; Eastern Airline School; Cabin Safety and Emergency Evacuation; TWA Airline School; Cabin Safety and Emergency Evacuation; NW Airline School, Cabin Safety and Emergency Evacuation Delta Airline school; Cabin Safety and Emergency Evacuation United Airline School; Cabin Safety and Emergency Evacuation American Airline School; Cabin Safety and Emergency Evacuation; Flight Safety International, Cabin Safety and Emergency Evacuation Survival Training
2013
Emergency Management Emergency Management Institute － Emmitsburg, MD, USA FEMA's Continuity Planners Workshop Train-the-Trainer (T-T-T) Certified Professional Continuity Practitioner Level I
USAF Aircrew Survival School
Advanced Fire Protection Rescue School
Underwater Rescue Diver School
Aviation Operations Fire Science Community College of the Air Force Maxwell AFB Completed 60 Semester hours in Aviation Operations and Fire Science Job Related Training: Mr. Elder also completed the United States Air Force (USAF) Senior Non-Commissioned Officer (SNCO) school via the Academy Correspondence Program.
Certifications
Master Exercise Practitioner (MEP) 
A+ Certification, Spoken Written Read English advanced
Affiliations
Non Commissioned Officer Association, NCOA - Member USA Racquetball - Board of Directors Member SAM Fox - Member
Personal Information
(*) Indicates professional reference
  • Place of Birth: Niagara Falls, New York
  • Date of Birth: 10th of February, 1962
  • Present Resident in Fort Washington, Maryland, USA
  • Sex: Male
  • Status: Married with 2 children (ages 26 and 20)
  • Hobbies: Racquetball, Travel, Sports, Acting
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Resume Overview

Companies Worked For:

School Attended

  • University of Maryland University College
  • Foreign Service Institute
  • Emergency Management Institute
  • Frederick Community College
  • USAF NCO Academy
  • USAF Aircrew Survival School
  • Advanced Fire Protection Rescue School
  • Underwater Rescue Diver School
  • Community College of the Air Force Maxwell AFB

Job Titles Held:

  • Emergency Management Specialist
  • Disaster Preparedness Specialist
  • Military Trainer 4, Exercise Planner
  • Chief Evaluator Flight Attendant
  • Fire Fighter/Crew Chief/Rescue Man/NCOIC FD Communications

Degrees

  • Bachelor of Science : Emergency Management
    Leadership/Management
    Leadership/Management
    Emergency Management
    Associate of Science : Emergency Management
    Emergency Management
    Aviation Operations Fire Science

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