emergency management specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Positive and upbeat Customer Service Specialist bringing 30 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate government agency structures. Practiced at working with regulatory limits and governmental department standards to handle requirements via email, letter, telephone calls or in person.

Flexible customer service associate with 30 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Personable and dedicated Customer Service Representative with extensive experience in retail sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • MS Office proficiency
  • Inbound and outbound calling
  • Safety regulations
  • Employee management
  • Process improvements
  • Customer relationship management
  • Effective communication
  • Quality assurance
  • Project management
  • Report creation
  • Customer relations
  • Project management abilities
  • Product organization
  • Route management
  • Schedule mastery
  • Microsoft Office expertise
  • In-store support
  • High-energy attitude
  • Credit card payment processing
  • Inventory control
  • Fleet dispatching
  • Technologically savvy
  • Organizational strengths
  • Store maintenance
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Data evaluation
  • Transportation solution development
  • Stockroom procedures
  • Quality control
  • Clerical support
  • Customer service
  • Quality assurance controls
  • Materials transport
09/2019 to 09/2019
Emergency Management Specialist Department Of Defense Grand Rivers, KY,
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
04/1993 to 09/2019
Forestry Technician Davey Tree Cheboygan, MI,
  • Evaluated forest stands for saleable timber with high attention to detail, estimating value and marking specific trees for harvesting.
  • Improved forest health by introducing and implementing policies such as invasive species control.
  • Communicated effectively with public to answer questions about forestry, conservation and sustainability.
  • Assisted forester in preparing and collecting data for forest management plans, timber appraisals, timber sales, timber tax basis and GIS mapping.
  • Gathered, summarized and posted information on recreational forest use and trail conditions to promote safety of visitors and health of forest.
  • Worked with surveying teams to plan logging roads through forest lands designated for harvest, using laser rangefinders and electronic calculators to determine target distances and locations.
  • Delineated wetland and stream management zones.
  • Operated motorized vehicles and equipment such as ATVs and snowmobiles.
  • Identified tree species and mapped stand strata.
01/2019 to 09/2019
Customer Service Associate Colfax Corporation Baltimore, MD,

I have worked multiiple positions in customer service, including retail and public service. I currently work part time for Jimmy John's Sandwiches as a delivery driver. i have retail sales experiernce in electronics, nursery (plants), wine & liquor, and food service.

  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved average of [inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 12/1990 to to
Bachelor of Science: Forestry
Colorado State University - Fort Collins, CO

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Resume Overview

School Attended

  • Colorado State University

Job Titles Held:

  • Emergency Management Specialist
  • Forestry Technician
  • Customer Service Associate


  • Bachelor of Science

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