emergency management specialist resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and results oriented Emergency Management, Disaster Recovery and Project Manager with demonstrated success managing systemic issues with a focus on team workloads supporting staff coordination. Noted reputation for resolving problems and improving applicant/customer satisfaction.
Skills
Disaster Recovery Planning
Emergency Management
Conflict Resolution
Automated HR/payroll Systems
Communications Written & Oral
Attention to Detail
Team Player
Office Management/Administration
Leadership Development
FEMA Public Assistance
FEMA Housing Inspection
Project Management
Work History
08/2016 to CurrentEmergency Management SpecialistVeterans Administration | Grand Island, NE,
FEMA Reservists are an incident management workforce staffing component for the Joint Field Office with a declared emergency. Reservist are deployed to perform disaster field activities related to specific disasters, emergencies, projects, or activities of a non-continuous nature. As a Reservist I have been deployed in response to the following disaster and emergencies
DR4269TX Applicant Services Program Specialist 05/2016 - 06/2016
DR4277LA Applicant Services Program Specialist 09/2016 - 11/2016
DR4332TX Applicant Services Program Specialist 09/2017 - 10/2017
DR4337FL Applicant Services Program Specialist 10/2017 - 11/2017
DR4364NC Applicant Services Program Specialist 05/2018 - 05/2018
DR4393NC Applicant Services Program Specialist 09/2018 - 12/2018
DR4473PR Operations Support Specialist 01/2019 - 01/2019 - Supervisor - Donald Clark (XXX) 808-6680
DR4420NE PA Operations Support Specialist 02/XXX0- 3/XXX0 - Lincoln Nebraska
DR4523NV Administrative Support Specialist 02/XXX1- 04/XXX1 -Las Vegas, NV Supervisor - Joe McParland (XXX)808-6680
EM3560 PA Operations Support Specialist 07/XXX1- 8/4/XXX1 Ft. Lauderdale, FL
DR4611IA Applicant Services Program Specialist 10/XXX1 - 08/XXX2 Baton Rouge , LA Supervisor Elizabeth Perfecto (XXX) 746-5935
Duties, responsibilities and accomplishments during my Reservists deployments have included but not limited to the following :
Deployments have encompassed all aspects of emergency management/disaster recovery to include Individual Assistance (IA) and Public Assistance(PA) with hurricanes, tornados, flooding, earthquakes and COVID 19 pandemic efforts.
Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
Served in an on loan position with IA Cadre leasing, licensing to determine applicant household composition, as well as any access and functional needs. The position required travel meeting with applicants at the Damaged Dwelling Sites, to include Commercial and Private Mobile Home Parks,, Apartment Management Offices, Private Site Owners and Condo Management.
Maintained current understanding of local, state and federal guidelines for emergency response.
Assisted Site Inspectors SI, and Program Delivery Managers PDMG, with the input of data into Grants Manager Database.
Ensured and coordinated efforts and processes that each individual and family affected by the disaster had access to the full range of FEMA assistance programs in a timely and effective manner and provided top level customer service. Communicated case status and confirming all applicants understand the disaster assistance program.
Provided applicants with appropriate referrals to other Federal, State and local agencies, voluntary agencies and faith-based organizations.
Operated equally affective at DRCs and JFOs
Kept informed and communicated to others activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
With each deployment learned new skills and applied to daily tasks to improve efficiency and productivity.
Developed and maintained courteous and effective working relationships. with applicants, colleagues and management team.
Performance consistently rated at exceeds requirement of position.
10/2002 to 12/2012Contract AdministratorMettler Toledo | Saint Louis, MO,
Contract Administrator November 2010 = December 2012
Served Dept. of Military and Veteran Affairs, Attorney General, Civil Rights, Civil Service, E-Michigan and Michigan Gaming Control Board.
Provided direction and over site using Michigan Master Computing Contract (MMCC).
Provide purchasing support for Agency Information Directors and Client Services Directors regarding Information Technology (IT) commodities, personal services, and hardware and software maintenance agreements.
Coordinated with vendors and IT staff to obtain necessary information to create Invitation to Bid criteria.
Responsible for posting documents on bid4michigan.com website for solicitation. Initiate all MAIN documents for commodities; personal services contracts and hardware and software maintenance agreements.
Serve as primary point of contact for MMCC matters involving for DIT/DTMB. Process all training requests for DIT /DTMB. Independently researched documents and processed complex Information Technology procurement assignments. Produce and analyze spreadsheets and management reports.
Financial Analyst October 2002 - October 2010
Purchasing liaison for Department of Community Health, Department of State, Gaming and Treasury. Provide direction and over site using Michigan Master Computing Contract (MMCC).
Provide purchasing support for Agency Information Directors and Client Services Directors regarding Information Technology (IT) commodities, personal services, and hardware and software maintenance agreements.
Initiate all MAIN documents for commodities; personal services contracts and hardware and software maintenance agreements.
Serve as primary point of contact for MMCC matters involving Departments’ of Transportation, Civil Service and Civil Rights.
Independently researched documents and processed complex Information Technology procurement assignments.
Produce and analyze spreadsheets and management reports.
02/2001 to 09/2002Financial AnalystCharter Spectrum | Albany, NY,
Contract Administrator for End User Computing Contract (EUC).
Monitor and manage EUC expenditures for Department of Transportation.
Coordinate prepare and distribution EUC financial and non-financial reports for purpose of analyzing and communicating needs of Michigan Department of Transportation.
Serve as primary point of contact for EUC matters.
Provided hardware and software budget preparation assistance to department’s Bureau Automation Managers.
Served as Departments contact for renewal, retirement or establishment of software and hardware maintenance contracts.
Liaison with technical staff, purchasing staff, contracting staff, other State agencies, including vendor community.
Participated in development of standards for Information Technology (IT) purchases.
Worked with staff to obtain criteria necessary to complete Invitation to Bid process.
Traveled to MDOT Regional offices statewide, to meet with management twice a year in regard to IT expenditures.
Coordinated all IT hardware and software budget areas for the entire department.
Represented Office of Information Management (OIM) as the P Card Coordinator.
Served as MAIN liaison for OIM IT approval paths.
Maintained Index codes and agency codes for OIM.
09/1993 to 02/2001Administrative Technician SupervisorMichigan Department Of Environmental Quality | City, STATE,
Supervised work of four(4) Accounting Technicians,
Supervised processing of payroll, travel vouchers, accounts payable, VTS motor pool vehicles, project/site numbers database, accounts receivable, inter-account bills, journal vouchers, requisitions, purchase orders, and contractual payments.
Monitored revenue and expenditures to assure program areas are within budget projections.
Perform detailed financial analysis utilizing DAFR reports, MIDB queries and MAIN financial screens.
Maintained working knowledge of MAIN system, procurement policies and procedures, PPRISM, MIDB, Microsoft Office, Internet and various other DEQ databases.
Counseled and trained staff, completed performance evaluation, and conducted interviews of prospective employees.
Served as coordinator for Space Management for Knapp’s Building, and 301 S. Capital Building. Serve as Security Administrator for Knapp’s, Towne Center, and 301 S. Capital Bldg. Decision-making and problem resolutions were inherent in this position.
Developed technical requirement documentation for new software products.
09/1987 to 09/1993Manager Employee RatesCompany Name | City, State,
Office Manager supervising 4 subordinate supervisors who each supervised a staff of six bookkeeping clerks in the Employer Rate unit.
Trained staff, conducted performance evaluations, interviewed, hired prospective employees, and provided counseling (formal and informal) Decision-making and problem resolutions were inherent in this position.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Education
Expected in to to Associate of Science | Lansing Community College, Lansing, MIGPA:
Expected in to to Masters Certificate Project Management | George Washington University, , Washington, DCGPA:
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