LiveCareer-Resume

emergency management specialist resume example with 16+ years of experience

Jessica Claire
Emergency Management Specialist
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Emergency Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on giving communities peace of mind with well-planned emergency and crisis response systems to meet all needs. Effective at facilitating communication and personnel management requirements. Expert in PATTS and Hazconnect software.

Skills
  • Mission Support
  • Effective Planning
  • Data Integrity
  • Procedure Planning
  • Providing Briefings
  • Emergency Preparedness
  • Document Organization
  • Project Requirements
  • Situational Awareness
  • Multimedia Presentations
  • Disaster Response
  • National Security
  • Operational Planning
  • First Responder Training
  • Training Junior Team Members
Work History
Emergency Management Specialist, 07/2018 - Current
Veterans Administration Tuskegee, AL,
  • Maintained current understanding of local, state and federal guidelines for emergency response.
  • Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
  • Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
  • Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
  • Reviewed operational plans from other locations to identify options for local systems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
Naloxone Program Manager, 07/2018 - Current
Bonneville County Idaho Falls, ID,
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Implemented and led meetings, opening up dialog with area managers to discuss harm reduction subjects.
  • Launched the naloxone program and gathered functional and business requirements to support team and mitigate risks.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Implemented and led meetings, opening up dialog with state and federal partners to discuss harm reduction subjects.
  • Identified system needs and designed processes to support business requirements.
  • Oversee multiple projects each year from concept through final delivery.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Established and implemented the distribution process for obtaining naloxone within Delaware County.
Court Clerk, 11/2017 - 07/2018
Allied Universal Security Columbus, IN,
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Collected court fees and fines and recorded amounts.
Police Dispatcher, 11/2005 - 11/2017
Delaware County Emergency Services City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received over 100 911 and non-emergency calls per 8 hr shift to dispatch calls to appropriate agencies and officers on duty.
  • Used CAD software to track and maintain case incident numbers and logs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma: , Expected in
-
Penncrest High School - Media, PA
GPA:
Status -
Certifications
  • County Basic Certification, Pennsylvania Emergency Management Agency - Jan 2021
  • County Advanced Certification, Pennsylvania Emergency Management Agency - Jan 2022
  • Excellence in Dispatching, NENA- National Emergency Number Association - Jan 2021
  • Humanitarian Response to Conflict and Disaster -HarvardX - Oct 2020
  • Certified American Heart Association CPR & First Aid Instructor, Crozer Hospital
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Penncrest High School

Job Titles Held:

  • Emergency Management Specialist
  • Naloxone Program Manager
  • Court Clerk
  • Police Dispatcher

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: