LiveCareer-Resume

email support representative accounts assistant resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Polished and professional while being successful at supporting executive productivity and business operations. Knowledgeable about practices and regulations, as well as office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.

Skills
  • Call center experience
  • Customer support
  • Working collaboratively
  • Reliable and trustworthy
  • Friendly, positive attitude
  • People skills
  • Equipment usage
  • Staff development
  • Emergency Response
  • Group and individual instruction
  • First and CPR instruction
  • Safety training
  • Health and wellness expert
  • Human anatomy knowledge
  • Learning skills development
  • HTML and CSS mastery
  • Lesson planning
  • Curriculum planning and implementation
  • Student engagement
  • Public speaking
  • Detailed instruction
  • Workshop and conference presentations
  • Organization
  • Document control
  • Schedule and calendar management
  • Business writing
  • Professional and mature
  • Meeting planning
  • Strong problem solver
  • Excel spreadsheets
Experience
Email Support Representative/Accounts Assistant, 11/2015 - 08/2020
Universal Marketing Group City, STATE,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis, while also troubleshooting confrontation on results, how long results are taking, and how to best help them interpret results.
  • Assisted online users via live chat, web conference and email to resolve issues related to COVID results and advised on next steps forward after diagnosis.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Responded to support tickets within a day to improve customer service.
  • Collaborated with support team to assist patients with emergent technical issues or result issues and develop effective solutions.
  • Helped to develop training materials, conducted webinars and authored wikis for user training and support use.
  • Collaborated with support team to assist customers with emergent technical issues and develop effective solutions.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Conferred with vendors to obtain replacement items or refund and escalate more complex concerns.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Assisted in technical support process refinement to improve customer service and support.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Restocked office and break room supplies to maximize team productivity.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation to sales representatives and HR.
  • Organized and streamlined file room operations for team of 300 sale representative's, which led to smoother workflows.
  • Destroyed files and materials upon request and law to prevent data breaches.
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Retrieved requested files and delivered to appropriate personnel.
  • Implemented new filing system and created updated forms.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Hiring Specialist/ Assistant, 10/2018 - 10/2019
365 Staffing City, STATE,
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Managed employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, and morale.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Collaborated with Hiring Manager, coordinator, HR team, and company to determine organizational needs and position requirements for potential employee candidates.
  • Cultivated and maintained relationships and ongoing communication with potential job candidates.
  • Conducted new hire orientations to provide company information, establish performance requirements and interpret skill sets.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Restocked office and break room supplies to maximize team productivity.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Interacted with supervisor and various experts to address escalated issues.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Swim Teacher/ Swim Coach, 07/2016 - 01/2019
YMCA City, STATE,
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Led instructional classes for swimming to protect recreational users from dangerous situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Demonstrated strong and professional swimming strokes through repetition and proper positioning.
  • Encouraged students to practice swimming strokes to improve technique and skills.
  • Documented each student's progress and gave constructive feedback for areas that could be improved.
  • Informed patrons of unsafe or hazardous conditions, including bodily fluids and provided options for alternative activities.
  • Engaged with students to help them acclimate to and become comfortable in pool.
  • Collaborated closely with swim coordinators to identify areas of concern and most effective methods for remediation.
  • Worked one-on-one with special needs students, delivering guidance and reassurance.
  • Monitored swim area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
  • Taught students lifesaving measures, including floating techniques and to never swim alone.
  • Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
  • Readied team to compete in tournaments and other special events.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Encouraged all students to perform at personal best using positive reinforcement.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Attended games of prospective players, met with families and presented recruitment proposals.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Worked closely with swim team athletes between ages of 7 and 16 for approximately 10 competitive meets per year.
  • Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
  • Demonstrated proper form and stroke technique to athletes in water.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Explained safety rules and procedures regarding swim and diving activities to patrons and guests to inform and educate.
Education and Training
Bachelor of Science: Nursing, Expected in 07/2023
-
Bowling Green State University - Bowling Green, OH
GPA:
Status -

Dean's list

: , Expected in 05/2018
-
Perrysburg High School - Perrysburg, OH
GPA:
Status -

National Honors Society

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Resume Overview

School Attended

  • Bowling Green State University
  • Perrysburg High School

Job Titles Held:

  • Email Support Representative/Accounts Assistant
  • Hiring Specialist/ Assistant
  • Swim Teacher/ Swim Coach

Degrees

  • Bachelor of Science

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