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eligibility benefits operations resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Education
Associate of Applied Science: Science, Expected in 07/2023 to South University - Savannah, GA
GPA:
Professional Summary

Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Skills
  • Well Organize
  • Eligibility Requirements
  • Intakes and Assessments
  • Applicant Engagement
  • Diagnostic Evaluation
  • Medical Assistance
  • Team Meetings
  • Quality Control Standards
  • Enrollment Procedures
  • Telephone Etiquette
Work History
Eligibility Benefits Operations , 10/2020 to Current
Trinity Industries IncLongview, TX, Remote
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Initiate and assist with developments/changes to increase or change quality and productivity
  • Delivered ongoing support after initial enrollment and offered expert assistance on healthcare reimbursement accounts and claims.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Preparing, processing, and maintaining new member or group enrollments
  • Responding to member eligibility or group questions & verify enrollment status
  • Educated, counseled and advised on benefit program options and liaised between benefit providers and clients.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Worked flexible hours across night, weekend and holiday shifts.
Sales Representative, 10/2019 to 01/2020
JostensNashville, TN, Riverview, FL
  • Utilize excellent interpersonal communication skills and appropriate sales techniques to persuade customers to purchase video (TV), data (internet), and voice (telephone) services
  • Consistency meet and exceed (weekly, monthly, quarterly) sales goals and quotas
  • Employ creative problem solving to find viable solutions to customer technical issues
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Products and services to include video (TV), data (internet) and voice (telephone)
  • Strong computer and consumer electronics skills
  • Excellent verbal and written communication skills
  • To prioritize and organize effectively
  • Show judgment and initiative and to accomplish job duties
  • Increased sales by offering advice on purchases and promoting additional products.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Increased sales by offering advice on purchases and promoting additional products
Wax Operator, 01/2019 to 09/2019
Baillie LumberAllegany, NY, Tampa, FL
  • Maintains a clean, orderly and safe work area
  • Performs all essential duties of the wax patterns prep/core prep operation as required or as requested by supervisor
  • Uses correct tools and supplies to remove defects from patterns, preparing them for the assembly operation
  • Has the correct practice pulled up on the Mercury screen while performing the operation
  • Meets the established quality and time requirements following standard work
  • Inspects wax patterns to ensure that have been properly cleaned and are ready for assembly
  • Checks sketches and instructions in engineering practices to determine procedure required in the set up and assembly of wax patterns, into molds or clusters
  • Utilized technical drawing to determine required set-up procedure
  • Utilizes hot iron, water welders, scalpels and other tools as needed in the assembly process
  • Assembles wax, plastic and ceramic core components
  • Assembles wax mold attaching patterns, gating, sprues, bleeders, pour cup, chem slug and other components of wax mold as shown in engineering practice
  • Uses stick-tight and other adhesive substances as required when attaching parts together during assembly process
  • Advises supervisor or group leader of any difficulties encountered during assembly or cleaning process
  • Repairs imperfections as advised by supervisor, team leader or wax inspector
  • Completes all necessary paperwork to include signing off the part router
  • Transfers completed patterns to the next operation according to the router
  • Informs supervisor, team leader or cell support when work is complete
  • Followed all safety procedures
  • Quality Control/Checker/Data Entry
  • Kept accurate records of defective units or products.
  • Set up machines to start production cycles and controlled machine settings.
  • Collaborated with team members to achieve target results
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Developed and maintained courteous and effective working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Quality Control Inspector, 09/2017 to 01/2019
Avon Products, Inc.Caguas, PR,
  • Completed required inspections at various points customer order fulfillment process
  • Thoroughly inspected individual products for defects and damages, and made replacements as necessary
  • Accurately checked, verified, and filled orders per customer invoices
  • Utilized frequency scanners to inspect completed orders for quality
  • Reviewed individual orders to determine correct quantities, packing, and general accuracy
  • Inspect completed order for quality by using frequency scanners
  • Review individual orders to determine correct quantities, packing, and general accuracy of selected order
  • Inspect product for defect and damages
  • Check, Verify, and fill customer invoices
  • Organize Stock and maintain inventory
  • Examine outgoing shipment
  • Compiled, prioritized, sorted, and processed customer orders into local database
  • Adjusted settings for format, page layout, line spacing, and other style requirements
  • Obtained scanned record and uploaded them into Data Base
  • Researched further information for incomplete documents
  • Maintained a hard copy backup of all sensitive information
  • Performed other clerical duties such as answering the telephone, sorting and distributing mail, running errands, and sending faxes.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Used critical thinking to break down problems, evaluate solutions and make decisions
Quality Inspector, 05/2015 to 09/2017
AMALIE OIL COCity, STATE, Tampa, FL
  • Monitor operations to ensure that meet production standards
  • Recommend adjustments assembly or production process
  • Inspect, test, or measure materials or products being produced
  • Utilized strong communication skills to explain and review detailed inspection results with teams and assisted in identifying viable solutions
  • Maintained professional work environment for teams
  • Report problems or concerns to senior management immediately
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products
  • Liaised between production and quality assurance departments to streamline processes and increase daily productivity
  • Inspected outbound shipments and conducted random sampling of product quality
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
  • Presented clear, organized data in graphs, charts, tables and written reports
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • South University

Job Titles Held:

  • Eligibility Benefits Operations
  • Sales Representative
  • Wax Operator
  • Quality Control Inspector
  • Quality Inspector

Degrees

  • Associate of Applied Science

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