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Healthcare analyst with a background in testing and development of practice management systems, software analysis, and training and installation implementations.
Daily user of Microsoft Office- Word, Outlook, and ExcelExcellent communication skills with a focus on client services | Certified Epiccare Ambulatory AnalystDetail OrientedOrganized
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Electronic Health Record Analyst, 02/2016 to Current
Brown Brothers Harriman – Utica, NY,
- Certified Epiccare Ambulatory Analyst
- Provide technical and related operational support and expertise to customers.
- Monitor, respond to and resolve customer support calls, incidents and problems.
- Configure, upgrade and install/release information technology and application solutions.
- Ensure adequate testing, quality assurance and documentation of changes.
- Continually analyze and actively recommend improvements to existing technology, and related processes, to maximize performance, capacity and availability.
Electronic Medical Record Education Specialist, 09/2015 to 03/2016
Integrated Healthcare Associates – City, STATE,
- Conduct educational training for employees, providers and application super-users related to new and existing systems/processes, including implementations.
- Provide support on application issues and assist with resolving in a timely manner.
- Perform software quality assurance testing.
- Assist with the definition and roll out of system enhancements and changes.
Health Information Technician and Trainer, 11/2013 to 09/2015
Toledo Clinic Incorporated – City, STATE,
- Received Certification as an Eclinical Works trainer
- Assisted with the system build of new medical offices
- Assisted with the testing and development of new Practice Management Systems
- Trained medical offices on Practice Management and Electronic Health Records Systems
- Created training materials for computer applications
- Assisted with troubleshooting programs
Client Associate, 01/2013 to 10/2013
Merrill Lynch – City, STATE,
- Assisted financial advisors with day to day activities; including organization of client files, creation of
spreadsheets, answering phones, scheduling meetings, and database maintenance.
- Created PowerPoint presentations for events offered by advisors
- Ensured team members completed tasks in a timely matter, managed the task flow to each individual, and tracked the progress of tasks assigned.
Bachelor of Science: Healthcare Administration, Expected in 2014
University of Toledo - Toledo, OH
GPA:
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