Healthcare analyst with a background in testing and development of practice management systems, software analysis, and training and installation implementations.
Skills
Daily user of Microsoft Office- Word, Outlook, and ExcelExcellent communication skills with a focus on client services
Electronic Health Record AnalystProMedica Health System – Toledo, OH
Certified Epiccare Ambulatory Analyst
Provide technical and related operational support and expertise to customers.
Monitor, respond to and resolve customer support calls, incidents and problems.
Configure, upgrade and install/release information technology and application solutions.
Ensure adequate testing, quality assurance and documentation of changes.
Continually analyze and actively recommend improvements to existing technology, and related processes, to maximize performance, capacity and availability.
09/2015 to 03/2016
Electronic Medical Record Education SpecialistIntegrated Healthcare Associates – Ann Arbor, MI
Conduct educational training for employees, providers and application super-users related to new and existing systems/processes, including implementations.
Provide support on application issues and assist with resolving in a timely manner.
Perform software quality assurance testing.
Assist with the definition and roll out of system enhancements and changes.
11/2013 to 09/2015
Health Information Technician and TrainerToledo Clinic Incorporated – Toledo, OH
Received Certification as an Eclinical Works trainer
Assisted with the system build of new medical offices
Assisted with the testing and development of new Practice Management Systems
Trained medical offices on Practice Management and Electronic Health Records Systems
Created training materials for computer applications
Assisted with troubleshooting programs
02/2013 to 11/2013
Client AssociateMerrill Lynch – Sylvania, OH
Assisted financial advisors with day to day activities; including organization of client files, creation of
spreadsheets, answering phones, scheduling meetings, and database maintenance.
Created PowerPoint presentations for events offered by advisors
Ensured team members completed tasks in a timely matter, managed the task flow to each individual, and tracked the progress of tasks assigned.
Education
2014
Bachelor of Science: Healthcare Administration University of Toledo - Toledo, OH
