Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Healthcare analyst with a background in testing and development of practice management systems, software analysis, and training and installation implementations.
    Daily user of Microsoft Office- Word, Outlook, and ExcelExcellent communication skills with a focus on client services
Certified Epiccare Ambulatory AnalystDetail OrientedOrganized
Work History
Electronic Health Record Analyst, 02/2016 to Current
Brown Brothers HarrimanUtica, NY,
  • Certified Epiccare Ambulatory Analyst
  • Provide technical and related operational support and expertise to customers.
  • Monitor, respond to and resolve customer support calls, incidents and problems.
  • Configure, upgrade and install/release information technology and application solutions.
  • Ensure adequate testing, quality assurance and documentation of changes.
  • Continually analyze and actively recommend improvements to existing technology, and related processes, to maximize performance, capacity and availability.

Electronic Medical Record Education Specialist, 09/2015 to 03/2016
Integrated Healthcare AssociatesCity, STATE,
  • Conduct educational training for employees, providers and application super-users related to new and existing systems/processes, including implementations.
  • Provide support on application issues and assist with resolving in a timely manner.
  • Perform software quality assurance testing.
  • Assist with the definition and roll out of system enhancements and changes.

Health Information Technician and Trainer, 11/2013 to 09/2015
Toledo Clinic IncorporatedCity, STATE,
  • Received Certification as an Eclinical Works trainer
  • Assisted with the system build of new medical offices
  • Assisted with the testing and development of new Practice Management Systems
  • Trained medical offices on Practice Management and Electronic Health Records Systems
  • Created training materials for computer applications
  • Assisted with troubleshooting programs

Client Associate, 01/2013 to 10/2013
Merrill LynchCity, STATE,
  • Assisted financial advisors with day to day activities; including organization of client files, creation of spreadsheets, answering phones, scheduling meetings, and database maintenance.
  • Created PowerPoint presentations for events offered by advisors
  • Ensured team members completed tasks in a timely matter, managed the task flow to each individual, and tracked the progress of tasks assigned.

Bachelor of Science: Healthcare Administration, Expected in 2014
University of Toledo - Toledo, OH

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School Attended

  • University of Toledo

Job Titles Held:

  • Electronic Health Record Analyst
  • Electronic Medical Record Education Specialist
  • Health Information Technician and Trainer
  • Client Associate


  • Bachelor of Science

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