Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Skills
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Experience
08/2013 to Current Electrician/Sales/Estimator/Project Manager Team Leader City Of Atlanta, Ga | Atlanta, GA,
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Orchestrated project schedules by outlining incremental milestones.
- Brainstormed and created image board to guide style and ideation process.
- Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
- Maintained project files, books and correspondence in chronological date order for easy access and retrieval.
- Designed models to more accurately predict project costs.
- Replenished, counted and tracked supplies.
- Performed accurate and efficient electrical work.
- Updated computer tracking logs with Service Titan and Blue Beam details.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Assigned work and monitored performance of project personnel.
- Researched and selected project vendors and consultants.
- Negotiated to secure favorable quotes and contracts for supplies.
- Allocated resources related to staff, materials and budgetary allowances.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Developed project plans covering goals, resources required and schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
10/2009 to 12/2011 Customer Service Representative/Technical Support Representative Mizpah Integrations Inc | City, STATE,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
11/2004 to 10/2008 Electrician Perdido Electric | City, STATE,
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers and transformers.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Assessed, tested and operated variety of electrical components and systems.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Planned and installed complicated circuit systems in both commercial and residential construction.
- Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Tested entire electrical assembly for performance levels and safety concerns.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Performed electrical utility services for industrial-based and new building projects.
- Responded to emergency callbacks and provided onsite support.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications.
- Contributed to various projects, providing value to department, company and client base.
- Examined and created solutions for high voltage electrical system problems.
- Reported improper conduct and events potentially dangerous or harmful to supervisor.
- Coded projects using drawings and manuals.
- Collaborated with diverse team of architects and electrical and mechanical engineers.
- Developed accurate estimates and proposals for residential wiring.
- Rectified issues with EMCS and variable frequency drive systems by troubleshooting and correcting problems.
05/2002 to 10/2004 Electrician Helper Miller Electric | City, State,
- Kept work areas clean, neat and free of hazards.
- Maintained organization, cleanliness and safety in work areas.
- Dug trenches and created holes to pull conduit and install supports.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Put in new new electrical components, fixtures and motors.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Followed all relevant electrical and building codes for each job.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Kept work areas clean, neat and organized for efficient operations.
Education and Training
Expected in 05/1997 High School Diploma | Bainbridge High School, Bainbridge, GA
Savannah State University, Savannah, GA
Expected in 12/2013 Bachelor of Business Administration | Ashford University, San Diego, CA
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Resume Overview
School Attended
- Bainbridge High School
- Savannah State University
- Ashford University
Job Titles Held:
- Electrician/Sales/Estimator/Project Manager Team Leader
- Customer Service Representative/Technical Support Representative
- Electrician
- Electrician Helper
Degrees
- High School Diploma
- Some College (No Degree)
- Bachelor of Business Administration
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