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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Skills
  • Service Titan expertise
  • Blue Beam expertise
  • Stacks expertise
  • Time management
  • Critical thinking
  • Friendly, positive attitude
  • Conflict resolution
  • Work ethic
  • Active listening
  • Project planning
  • Planning
  • Problem resolution
  • Leadership
  • Training & Development
  • Customer service
Experience
08/2013 to Current Electrician/Sales/Estimator/Project Manager Team Leader City Of Atlanta, Ga | Atlanta, GA,
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Orchestrated project schedules by outlining incremental milestones.
  • Brainstormed and created image board to guide style and ideation process.
  • Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
  • Maintained project files, books and correspondence in chronological date order for easy access and retrieval.
  • Designed models to more accurately predict project costs.
  • Replenished, counted and tracked supplies.
  • Performed accurate and efficient electrical work.
  • Updated computer tracking logs with Service Titan and Blue Beam details.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Assigned work and monitored performance of project personnel.
  • Researched and selected project vendors and consultants.
  • Negotiated to secure favorable quotes and contracts for supplies.
  • Allocated resources related to staff, materials and budgetary allowances.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Developed project plans covering goals, resources required and schedules.
  • Submitted budget estimates, progress reports and cost tracking reports.
10/2009 to 12/2011 Customer Service Representative/Technical Support Representative Mizpah Integrations Inc | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
11/2004 to 10/2008 Electrician Perdido Electric | City, STATE,
  • Installed conduit, wire and motor controls.
  • Connected wires to circuit breakers and transformers.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
  • Assessed, tested and operated variety of electrical components and systems.
  • Worked extensively on three-phase, 277/480 volt power distribution systems.
  • Planned and installed complicated circuit systems in both commercial and residential construction.
  • Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Performed electrical utility services for industrial-based and new building projects.
  • Responded to emergency callbacks and provided onsite support.
  • Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
  • Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications.
  • Contributed to various projects, providing value to department, company and client base.
  • Examined and created solutions for high voltage electrical system problems.
  • Reported improper conduct and events potentially dangerous or harmful to supervisor.
  • Coded projects using drawings and manuals.
  • Collaborated with diverse team of architects and electrical and mechanical engineers.
  • Developed accurate estimates and proposals for residential wiring.
  • Rectified issues with EMCS and variable frequency drive systems by troubleshooting and correcting problems.
05/2002 to 10/2004 Electrician Helper Miller Electric | City, State,
  • Kept work areas clean, neat and free of hazards.
  • Maintained organization, cleanliness and safety in work areas.
  • Dug trenches and created holes to pull conduit and install supports.
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Put in new new electrical components, fixtures and motors.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Followed all relevant electrical and building codes for each job.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Kept work areas clean, neat and organized for efficient operations.
Education and Training
Expected in 05/1997 High School Diploma | Bainbridge High School, Bainbridge, GA GPA:
Expected in | Savannah State University, Savannah, GA GPA:
Expected in 12/2013 Bachelor of Business Administration | Ashford University, San Diego, CA GPA:

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Resume Overview

School Attended

  • Bainbridge High School
  • Savannah State University
  • Ashford University

Job Titles Held:

  • Electrician/Sales/Estimator/Project Manager Team Leader
  • Customer Service Representative/Technical Support Representative
  • Electrician
  • Electrician Helper

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Business Administration

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