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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Seasoned Electrician with 21 years experience providing quality service in all electrical home repair projects. Started out in industrial. I have been in service for 9 years or longer

Skills
  • Test equipment operation
  • Fixture installation
  • Industrial electric engine repair
  • Photovoltaic systems
  • New construction
  • Residential electric construction
  • Branch circuit wiring
  • Sub-panel installation
  • National Electric Codes (NEC)
  • Knowledge of Standard for Electrical Safety in the Workplace (NFPA 70E)
  • Efficient
  • Excellent written and verbal communication skills
  • Electrical repairs
  • Superior troubleshooting skills
Education and Training
Spartanburg Technical College Spartanburg, SC Expected in : Culinary Arts - GPA :
James F. Byrnes High School Duncan, SC Expected in 05/1999 High School Diploma : - GPA :
Experience
Regal Cinemas Corporation - Customer Service Representative Bartender
Salem, OR, 11/2019 - 03/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Tilson Home Corporation - Bartender Shift Manager
Fort Worth, TX, 11/2019 - 03/2020
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Worked on projects, providing value to department, company and client base.
  • Collaborated with diverse team of architects and electrical and mechanical engineers.
  • Answered customers' questions about products, prices, availability, product uses, and credit terms.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Quoted prices, credit terms and other bid specifications.
  • Oversaw project management, including diagnosis, wiring and OSHA compliance.
  • Installed complicated circuit systems in both commercial and residential construction.
  • Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Responded to emergency callbacks and provided onsite support.
  • Troubleshot electrical control circuits using experience and time.
  • Reported improper conduct and events potentially dangerous or harmful to supervisor.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Connected wires to circuit breakers and transformers.
  • Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
  • Tested and operated variety of electrical components and systems.
  • Examined and created solutions for high voltage electrical system problems.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Executed [Type] bar program to implement new menu rollouts, bolstering revenue.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
Corning - Sales Associate
Keller, TX, 02/2018 - 08/2020
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Processed orders through [System] and coordinated product deliveries.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Rr Donnelley & Sons - Electrician
Irvine, CA, 06/2015 - 03/2016
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Worked on projects, providing value to department, company and client base.
  • Worked to code on all projects, utilizing drawings and manuals.
  • Worked extensively on three-phase, 277/480 volt power distribution systems.
  • Performed electrical utility services for industrial based and new building projects.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Trained facility engineering staff members.
  • Installed complicated circuit systems in both commercial and residential construction.
  • Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Responded to emergency callbacks and provided onsite support.
  • Troubleshot electrical control circuits using [Technique].
  • Reported improper conduct and events potentially dangerous or harmful to supervisor.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Connected wires to circuit breakers and transformers.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Troubleshot [Number] to [Number] volt equipment to identify and address concerns.
  • Reviewed and assessed electrical, mechanical and architectural diagrams and specifications.
  • Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
  • Tested and operated variety of electrical components and systems.
Jaymarc Electric Inc. - Electrician Technician
City, STATE, 06/2012 - 03/2015
  • Installed and maintained breaker panels for commercial and residential buildings.
  • Handled repairs, including service and maintenance for both residential and commercial customers.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Maintained organization, cleanliness and safety in all work areas.
  • Transported tools, materials and supplies to job locations.
  • Led team of apprentice electricians through installing electrical systems and inspected existing circuits.
  • Maintained high levels of accuracy and customer satisfaction by thoroughly checking completed work.
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Inspected existing wiring to identify problems such as short circuits.
  • Transported required supplies and employees from headquarters to job site using company vehicles.
  • Measured and prepared supplies for electrical tasks.
  • Dug trenches and created holes to pull conduit and install supports.
  • Trained serval coworkers .
  • Examined systems for problems, troubleshot solutions and reported findings.
  • Kept work areas clean, neat and free of hazards.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Promoted workplace safety and reported any potential hazards quickly to appointed leaders.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.

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Resume Overview

School Attended

  • Spartanburg Technical College
  • James F. Byrnes High School

Job Titles Held:

  • Customer Service Representative Bartender
  • Bartender Shift Manager
  • Sales Associate
  • Electrician
  • Electrician Technician

Degrees

  • Some College (No Degree)
  • High School Diploma

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