Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Seasoned Electrician with 21 years experience providing quality service in all electrical home repair projects. Started out in industrial. I have been in service for 9 years or longer
Skills
- Test equipment operation
- Fixture installation
- Industrial electric engine repair
- Photovoltaic systems
- New construction
- Residential electric construction
- Branch circuit wiring
- Sub-panel installation
- National Electric Codes (NEC)
- Knowledge of Standard for Electrical Safety in the Workplace (NFPA 70E)
- Efficient
- Excellent written and verbal communication skills
- Electrical repairs
- Superior troubleshooting skills
Education and Training
Spartanburg Technical College Spartanburg, SC Expected in – – : Culinary Arts - :
James F. Byrnes High School Duncan, SC Expected in 05/1999 – – High School Diploma : - :
Experience
Regal Cinemas Corporation - Customer Service Representative Bartender
Salem, OR, 11/2019 - 03/2020
Salem, OR, 11/2019 - 03/2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Worked with [Job title] to develop customer service improvement initiatives.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Tilson Home Corporation - Bartender Shift Manager
Fort Worth, TX, 11/2019 - 03/2020
Fort Worth, TX, 11/2019 - 03/2020
- Tested entire electrical assembly for performance levels and safety concerns.
- Worked on projects, providing value to department, company and client base.
- Collaborated with diverse team of architects and electrical and mechanical engineers.
- Answered customers' questions about products, prices, availability, product uses, and credit terms.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Quoted prices, credit terms and other bid specifications.
- Oversaw project management, including diagnosis, wiring and OSHA compliance.
- Installed complicated circuit systems in both commercial and residential construction.
- Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Responded to emergency callbacks and provided onsite support.
- Troubleshot electrical control circuits using experience and time.
- Reported improper conduct and events potentially dangerous or harmful to supervisor.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Connected wires to circuit breakers and transformers.
- Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Tested and operated variety of electrical components and systems.
- Examined and created solutions for high voltage electrical system problems.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
- Executed [Type] bar program to implement new menu rollouts, bolstering revenue.
- Supervised cleanliness of guest service areas before, during and after service.
- Monitored daily checklists and side worksheets to keep [Job title]s and other staff members on task.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Offered preferred tables and other special accommodations to VIP customers.
- Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
- Reduced inventory losses by creating new drink menu items to move older products.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Created list of signature beverage items to increase overall revenue and patron loyalty.
- Stocked bar with beer, wine, liquor and related supplies.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
- Worked with management to plan and implement special events to boost customer numbers and profits.
Corning - Sales Associate
Keller, TX, 02/2018 - 08/2020
Keller, TX, 02/2018 - 08/2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Helped average of [Number] customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed orders through [System] and coordinated product deliveries.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended optimal merchandise based on customer needs and desires.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Rr Donnelley & Sons - Electrician
Irvine, CA, 06/2015 - 03/2016
Irvine, CA, 06/2015 - 03/2016
- Tested entire electrical assembly for performance levels and safety concerns.
- Worked on projects, providing value to department, company and client base.
- Worked to code on all projects, utilizing drawings and manuals.
- Worked extensively on three-phase, 277/480 volt power distribution systems.
- Performed electrical utility services for industrial based and new building projects.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Trained facility engineering staff members.
- Installed complicated circuit systems in both commercial and residential construction.
- Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Responded to emergency callbacks and provided onsite support.
- Troubleshot electrical control circuits using [Technique].
- Reported improper conduct and events potentially dangerous or harmful to supervisor.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Connected wires to circuit breakers and transformers.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Troubleshot [Number] to [Number] volt equipment to identify and address concerns.
- Reviewed and assessed electrical, mechanical and architectural diagrams and specifications.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Tested and operated variety of electrical components and systems.
Jaymarc Electric Inc. - Electrician Technician
City, STATE, 06/2012 - 03/2015
City, STATE, 06/2012 - 03/2015
- Installed and maintained breaker panels for commercial and residential buildings.
- Handled repairs, including service and maintenance for both residential and commercial customers.
- Adhered to company standards and OSHA regulations for work site safety.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Maintained organization, cleanliness and safety in all work areas.
- Transported tools, materials and supplies to job locations.
- Led team of apprentice electricians through installing electrical systems and inspected existing circuits.
- Maintained high levels of accuracy and customer satisfaction by thoroughly checking completed work.
- Completed semi-skilled and skilled work under supervision of fully qualified supervisors.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Inspected existing wiring to identify problems such as short circuits.
- Transported required supplies and employees from headquarters to job site using company vehicles.
- Measured and prepared supplies for electrical tasks.
- Dug trenches and created holes to pull conduit and install supports.
- Trained serval coworkers .
- Examined systems for problems, troubleshot solutions and reported findings.
- Kept work areas clean, neat and free of hazards.
- Gathered required tools and equipment for each task to increase efficiency.
- Promoted workplace safety and reported any potential hazards quickly to appointed leaders.
- Demonstrated strong foundation of safety knowledge and implemented industry best practices.
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Resume Overview
School Attended
- Spartanburg Technical College
- James F. Byrnes High School
Job Titles Held:
- Customer Service Representative Bartender
- Bartender Shift Manager
- Sales Associate
- Electrician
- Electrician Technician
Degrees
- Some College (No Degree)
- High School Diploma
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