Management Professional with knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methodology, and coordination of people and resources. Catalyst for change, transformation, and performance improvement. Respond rapidly and appropriately to changing circumstances. Consistently successful in increasing service standards, quality, and profitability. Ability to analyze information and evaluate results to choose the best solution in problem solving. Develop specific goals and plans to prioritize, organize and accomplish tasks while providing guidance and direction to subordinates. Summary of Accomplishments
Proven track record in turnaround management through close attention to budget administration, organizational structure, and staff supervision and development.
Exceed employer expectations with "above and beyond" focus on customer satisfaction and retention, strict adherence to quality, and consistent application of extra effort.
Supervise the activities of employees engaged in receiving, storing, and testing products.
Plan, develop, and implement safety and security programs and activities.
Interview, select, and train hourly and supervisory personnel.
Respond to customers' questions and complaints
Confer with department heads to coordinate strategies and process improvements
Coordinating with supervisors
Virtual learning system proficiency
Policies & Procedures Customer Retention Service Benchmarks
Time Management P&L Analysis Inventory Management
Customer Service Labor Cost Controls Cash Management
Service Quality Process Improvements Training / Development
Audit Controls Human Resources Loss Prevention
Profit and loss
ELearning Supervisor Global Learning Services, 10/2013 to Current Roche Diagnostics – Indianapolis, United States
Lead a Global Team in cross site locations Indianapolis and Budapest
Help the two locations become and feel like one team
Align the team processes to deliver a consistent service
Developed team communications and information for all of the Customer Groups around the World meetings.
Managed quality assurance program including on site evaluations, internal audits and customer surveys. Aligned the Quality Process between Sites
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Developed partnership with Global IT and the CoE of Learning to identify eLearning needs
Enhance the teams skills in Articulate 360 Software by supplying them with the correct resources.
Training Administration Specialist, 08/2011 to 10/2020 Roche Diagnostics Indianapolis – Indianapolis, United States
Create and maintain course types and training qualification requirements and history that is accurate, current and complete in the system.
Consult with management and training Subject Matter Experts to provide training support.
Ensure system process standards are implemented and followed and FDA requirements are met.
Proactively drive necessary changes to local processes to ensure all training data meets business and regulatory compliance requirements.
Complete Quality Checks to ensure work is complete and processes are followed accurately.
Maintain the Elementool request and troubleshoot any areas of concern for the Pharma Development group.
Strive to provide exceptional customer service.
Tapped as a high performing individual to participate in the Aspire Leadership Program.
Developed team communications and information for Customer group meetings.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked with Pharma Development, Pred, Gred customers to understand requirements and provide exceptional Training Administration service.
General Manager, 01/2000 to 01/2011 Steak n Shake – Westfield, IN
Plan and direct operations for high-volume, high-energy restaurant while supervising 4 additional facilities with 260 employees and $8M in revenue.
Manage all activities including operations, purchasing, staff recruitment, and training while also focusing on marketing and business development efforts.
Full P&L responsibility, expense control, and reporting methods.
Monitor controllable costs, product-line variance, waste, labor percentage, cash variance, customer service, safety and quality, and cleanliness.
Viewed as change agent by corporate as a result of successfully turning around operations in underperforming facilities and generating profit.
Tapped to open two new facilities with accountability for all start-up of operations.
Set record sales within organization during first week of operation.
Consistently achieve profit and loss objectives through effective budget management while increasing operating contribution in all four facilities.
Increased profit by 11% at current facility.
Create policies, procedures, standards, and performance goals.
Train employees in quality based service, developing 20 crew members to a training position with 8 becoming managers for the company.
Worked with 10 external hires that successful passed stringent 8 week management program.
Strive to provide exceptional customer service, reducing total customer complaints by 2%.
Recognized by organization for outstanding sales.
Set sales records for 5 different days of the week as well as for a 2 week period of the last quarter.
Master of Business AdministrationUniversity of Phoenix
Bachelor of Science: Restaurant and Hotel ManagementIndiana University - Indianapolis, IN
Indiana Officials Association; Referee High School Football