Innovative Call Center Representative with [Number] years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Skills
Clear Communication
Convalescence Support
Decision Making
Patient Ambulation
Client Education
Caring Companionship
Personal Hygiene Assistance
Relationship Building
Care Planning
Sound Judgment
Supportive Personality
Progress Tracking
Incapacitation care
Diet and Nutrition
Ability to Lift Clients
Service Documentation
Attentive to People
Problem Identification
Needs Assessment
Social Perceptiveness
Physical Stamina
Personal Service
Household Cleaning
Critical Thinking
Team Collaboration
Bedside Care
Incontinence Care
Meal Planning
Wound Care
Client Transportation
Documentation and Recordkeeping
Communication Assistance
Infection Prevention and Control
Blood Glucose Monitoring
Condition Monitoring
Personal Oxygen Delivery
Independent Thinking
Accurate in Following Orders
Emergency Response
Vitals Monitoring and Documentation
Walker and Cane Instruction
Injury Prevention
Safety Compliance
Mobility Assistance
Grocery Shopping
Work History
Elderly Caregiver, 03/2020 to Current The Mentor Network – Daleville, IN,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Transported individuals to events and activities, medical appointments and shopping trips.
Offered companionship and kindness to elderly patients.
Entertained, conversed and read aloud to keep patients mentally alert.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Scheduled daily and weekly care hours for client caseload.
Assisted with daily living activities, running errands and household chores.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Guided patients to restroom to support bladder and bowel relief requirements.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Completed regular check-ins and progress report for each client.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Maintained strong connections within caregiver community to gain continuous knowledge.
Identified needs and coordinated plans for travel and out-of-town functions.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Elderly Caregiver, 03/2017 to 03/2020 The Mentor Network – Devils Lake, ND,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Transported individuals to events and activities, medical appointments and shopping trips.
Offered companionship and kindness to elderly patients.
Entertained, conversed and read aloud to keep patients mentally alert.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Conferred with supervisor to discuss patient condition and medical care.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Scheduled daily and weekly care hours for client caseload.
Assisted with daily living activities, running errands and household chores.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Guided patients to restroom to support bladder and bowel relief requirements.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Maintained strong connections within caregiver community to gain continuous knowledge.
Identified needs and coordinated plans for travel and out-of-town functions.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Elderly Caregiver, 01/2015 to 03/2017 The Mentor Network – Diamond Bar, CA,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Transported individuals to events and activities, medical appointments and shopping trips.
Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Conferred with supervisor to discuss patient condition and medical care.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Scheduled daily and weekly care hours for client caseload.
Assisted with daily living activities, running errands and household chores.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Guided patients to restroom to support bladder and bowel relief requirements.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Completed regular check-ins and progress report for each client.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Maintained entire family's schedule and organized events.
Liaised with key accounts to deliver targeted administrative household support.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Maintained strong connections within caregiver community to gain continuous knowledge.
Identified needs and coordinated plans for travel and out-of-town functions.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Cashier/Overnight Cook, 09/2012 to 07/2014 Diamond Oil – City, STATE,
Prepared average of [Number] menu items per shift.
Managed opening and closing shift kitchen tasks.
Measured, weighed and mixed appropriate ingredients according to recipe directions.
Maintained food safety and sanitation standards.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Served customers and followed outlined steps of service.
Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma: , Expected in 05/1992 Escambia County High School - Atmore, AL GPA:
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