Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Assisting with the Elderly and Disabled
Compassionate
Education and Training
Enterprise High SchoolEnterprise, ALExpected in 05/1999 ā āHigh School Diploma: - GPA:
Experience
Honor Home Care - Elderly Caregiver Wadsworth, IL, 05/2021 - 09/2021
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Improved patient outlook and daily living through compassionate care.
Helped clients with personal needs from exercise to bathing and personal grooming.
Tracked and reported clients' progress based on observations and conversations.
Followed care plan and directions to administer medications.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Recognized emergencies and notified appropriate contacts, including paramedics and family members.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Reported concerns to nurse supervisor to promote optimal care.
Liaised with supervisor to review cases and improve care.
Developed patient care plans with doctors and registered nurses.
Built strong and trusting rapport with clients and loved ones.
Prepared food and helped patients eat to support healthy nutrition.
Monitored health and well-being of clients and reported significant health changes.
Recorded client status progress and challenges in logbooks and reports.
Checked mail, shopped for groceries and handled bill payments.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Amobee - Caregiver, Home Aide Remote, OR, 04/2020 - 09/2020
Followed owner instructions on feeding times to keep animals on schedule for food and medications.
Provided care by assisting with activities of daily living such as bathing, dressing and eating.
Performed light housekeeping and organization to maintain safe and clean environment.
Engaged patients in conversation and leisure activities to offer companionship and relieve primary caregiver or family members.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Improved patient outlook and daily living through compassionate care.
Ran errands for clients, bought groceries and procured other household items.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Tom Thumb - Cash8er City, STATE, 12/2019 - 06/2020
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Greeted customers and responded to requests for information.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Processed exchanges and returns by inputting in company database.
Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Built and maintained working relationships with peers and upper management.
Resolved customer problems by investigating issues, answering questions and building rapport.
Met high productivity standards in processing payments for customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Verified customer identification for alcohol or tobacco purchases.
Reviewed store policies and made changes to streamline operations and increase productivity.
A&B Upholstery - Office Manager City, STATE, 01/1999 - 10/2015
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Updated details in company database by keying in customer contacts and delivery dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
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