- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Ambitious Human Services student pursuing a Bachelors degree eager to contribute developed knowledge in a Case Management role. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
- Differentiated instruction
- Classroom supply management
- Early childhood education
- Special needs education
- Maintaining safe environments
- Behavior modeling
- Differentiated learning techniques
- One-on-one and small group instruction
- CPR/First-aid certified
- Behavior modification
- Effectively work with parents
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- Analytical decision making
- Safety protocols
- Special needs students
- Effective listening
- Team collaboration
- Mediation and advocacy talent
- Behavioral/cognitive skills development
- Knowledge of Autism and special needs
- Parent of a child with Autism. Have personal experience working with a Case Manager.
- Have Knowledge of local services to help support the families in need.
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Educational Technician III Assistant Teacher, 05/2016 - Current
Service Partners – Valdosta, GA,
- Collaborated with teachers on independent learning plans.
- Worked with students in specialized classrooms.
- Assisted in integrating specialized students into classrooms.
- Handled conflict resolution between students and administrative staff.
- Supported teachers by preparing aid materials such as wall charts and hand-outs.
- Observed student performance and recorded academic and attendance.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Managed daily attendance and reported absences
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Operated audio-visual equipment to enhance lessons.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Attended in-services, workshops and seminars.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Maintained safe, clean and constantly supervised play environment.
- Instructed and assisted students during craft activities.
- Supervised students outside classroom during recess, lunch and breaks.
- Assisted with or led story time by reading books to children.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Arranged classroom furniture and learning materials to keep areas neat.
- Created and assembled classroom displays and decorations.
- Attended all required staff meetings, workshops and school functions.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized student items by labeling and documenting collection.
- Evaluated student's progress and documented in reports.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Maintained hygiene of students by changing diapers and encouraging toilet training.
Educational Technician III BHP, 11/2013 - 05/2016
County Of Mendocino – Various Locations Throughout The County, CA,
- Collaborated with teachers on independent learning plans.
- Worked with students in specialized classrooms.
- Assisted in integrating specialized students into classrooms.
- Handled conflict resolution between students and administrative staff.
- Observed student performance and recorded academic and attendance.
- Monitored computer usage and assisted students with hardware and software issues.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Attended in-services, workshops and seminars.
- Operated audio-visual equipment to enhance lessons.
- Supported teachers by preparing aid materials such as wall charts and hand-outs.
- Created displays of students' work in classroom areas and other school spaces.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Assisted with execution of client activities, support groups and field trips.
- Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
- Attended insightful in-service training, workshops, seminars and other learning experiences to develop and maintain professional and clinical skills.
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Interacted with clinical staff and external resources such as school or community personnel.
Customer Service Representative, 05/2005 - 08/2009
Department Of Motor Vehicles, State Of Maine – City, STATE,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Made outbound calls to obtain account information.
- Assessed customer needs.
- Answered customer questions and addressed concerns.
- Trained new employees on procedures and policies.
- Upheld privacy and security requirements.
Juvenile Corrections Officer, 11/1997 - 05/2005
Mountain View Youth Development Center – City, STATE,
- Supervised inmates during day-to-day activities.
- Assigned inmates to open and appropriate housing units.
- Implemented defensive tactics and physical restraints to maintain safety and security.
- Promoted safety, order and functionality.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Transported inmates to and from work sites with optimal security procedures.
- Conducted scheduled headcounts to verify presence of prisoners.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Completed protocols during emergency situations.
- Supervised individuals and managed cases.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bachelors in Process: Human Services, Expected in
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University of Maine At Augusta - Augusta, ME
GPA:
Associate of Science: Human Services, Expected in 05/1997
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Northern Essex Community College - Haverhill, MA
GPA:
- Completed coursework in ASL and Deaf Studies.
High School Diploma: , Expected in 06/1993
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Van Buren District Secondary School - Van Buren, ME
GPA:
- National Honor Society Member
- Girl Scot Gold Award Recipient
ASL American Sign Language :
Professional:
Fluent in ASL. Family member is hearing impaired and minored in Deaf Studies when at Northern Essex Community College.
- Certified Behavioral Health Professional.
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