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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ambitious Human Services student pursuing a Bachelors degree eager to contribute developed knowledge in a Case Management role. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Skills
  • Differentiated instruction
  • Classroom supply management
  • Early childhood education
  • Special needs education
  • Maintaining safe environments
  • Behavior modeling
  • Differentiated learning techniques
  • One-on-one and small group instruction
  • CPR/First-aid certified
  • Behavior modification
  • Effectively work with parents
  • Analytical decision making
  • Safety protocols
  • Special needs students
  • Effective listening
  • Team collaboration
  • Mediation and advocacy talent
  • Behavioral/cognitive skills development
  • Knowledge of Autism and special needs
  • Parent of a child with Autism. Have personal experience working with a Case Manager.
  • Have Knowledge of local services to help support the families in need.
Experience
Educational Technician III Assistant Teacher, 05/2016 - Current
Service Partners Valdosta, GA,
  • Collaborated with teachers on independent learning plans.
  • Worked with students in specialized classrooms.
  • Assisted in integrating specialized students into classrooms.
  • Handled conflict resolution between students and administrative staff.
  • Supported teachers by preparing aid materials such as wall charts and hand-outs.
  • Observed student performance and recorded academic and attendance.
  • Arranged lesson outlines and individual plans according to course syllabus and district requirements.
  • Managed daily attendance and reported absences
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Operated audio-visual equipment to enhance lessons.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Attended in-services, workshops and seminars.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained safe, clean and constantly supervised play environment.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Assisted with or led story time by reading books to children.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Arranged classroom furniture and learning materials to keep areas neat.
  • Created and assembled classroom displays and decorations.
  • Attended all required staff meetings, workshops and school functions.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Organized student items by labeling and documenting collection.
  • Evaluated student's progress and documented in reports.
  • Maintained and cleaned nap mats by making minor repairs and wiping down.
  • Maintained hygiene of students by changing diapers and encouraging toilet training.
Educational Technician III BHP, 11/2013 - 05/2016
County Of Mendocino Various Locations Throughout The County, CA,
  • Collaborated with teachers on independent learning plans.
  • Worked with students in specialized classrooms.
  • Assisted in integrating specialized students into classrooms.
  • Handled conflict resolution between students and administrative staff.
  • Observed student performance and recorded academic and attendance.
  • Monitored computer usage and assisted students with hardware and software issues.
  • Arranged lesson outlines and individual plans according to course syllabus and district requirements.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Attended in-services, workshops and seminars.
  • Operated audio-visual equipment to enhance lessons.
  • Supported teachers by preparing aid materials such as wall charts and hand-outs.
  • Created displays of students' work in classroom areas and other school spaces.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Completed daily client rounds and tracked client movements.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Assisted with execution of client activities, support groups and field trips.
  • Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activities.
  • Attended insightful in-service training, workshops, seminars and other learning experiences to develop and maintain professional and clinical skills.
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Interacted with clinical staff and external resources such as school or community personnel.
Customer Service Representative, 05/2005 - 08/2009
Department Of Motor Vehicles, State Of Maine City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Assessed customer needs.
  • Answered customer questions and addressed concerns.
  • Trained new employees on procedures and policies.
  • Upheld privacy and security requirements.
Juvenile Corrections Officer, 11/1997 - 05/2005
Mountain View Youth Development Center City, STATE,
  • Supervised inmates during day-to-day activities.
  • Assigned inmates to open and appropriate housing units.
  • Implemented defensive tactics and physical restraints to maintain safety and security.
  • Promoted safety, order and functionality.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Transported inmates to and from work sites with optimal security procedures.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Completed protocols during emergency situations.
  • Supervised individuals and managed cases.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelors in Process: Human Services, Expected in
-
University of Maine At Augusta - Augusta, ME
GPA:
Associate of Science: Human Services, Expected in 05/1997
-
Northern Essex Community College - Haverhill, MA
GPA:
  • Completed coursework in ASL and Deaf Studies.
High School Diploma: , Expected in 06/1993
-
Van Buren District Secondary School - Van Buren, ME
GPA:
  • National Honor Society Member
  • Girl Scot Gold Award Recipient
Languages
ASL American Sign Language :
Professional:
Negotiated :
:
Additional Information

Fluent in ASL. Family member is hearing impaired and minored in Deaf Studies when at Northern Essex Community College.

Certifications
  • Certified Behavioral Health Professional.

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Resume Overview

School Attended

  • University of Maine At Augusta
  • Northern Essex Community College
  • Van Buren District Secondary School

Job Titles Held:

  • Educational Technician III Assistant Teacher
  • Educational Technician III BHP
  • Customer Service Representative
  • Juvenile Corrections Officer

Degrees

  • Bachelors in Process
  • Associate of Science
  • High School Diploma

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