Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled Educational Programs Manager successful at developing and overseeing large postgraduate training programs. Demonstrated track record of achievement with 25 years experience in graduate medical education and personnel management and development. First-rate communication, interpersonal, and organizational abilities. Performance-driven professional with a focus on service and a systems approach to assessment and improvement.

  • Team Leadership and Direction
  • Policy and Procedure Improvements
  • Partnership Development
  • Performance Monitoring
  • Budget Development and Monitoring
  • Cost Estimates & Budgets
  • Strategic Planning
  • Professional Writing
Work History
04/2005 to Current Educational Programs Manager / Dept of Medicine Bryanlgh Medical Center | Lincoln, NE,
  • Manage Office of Education, including hiring, development, and supervision of administrative personnel for student and residency programs.
  • Oversee annual residency recruitment process, which involves review of 2,200+ applications, scheduling of 450 interviews, and hiring of 35 interns. Ensure that block schedules, clinic schedules, and orientation materials are created and in place, accurate, and disseminated to residents and services for each new academic year.
  • Work with administrative staff to ensure timely planning of resident workshops/retreats, including event arrangements, site contracts, and resident coverage/excusal for events.
  • Serve as program contact for resident leave and advise residents on administration of such leave and any potential impact on training time.
  • Provide oversight of resident elective planning and review/sign off on individual elective schedules for each resident. Ensure that information is added to GME Residency Management System so that accurate billing occurs. Approve all visiting resident elective rotations, including receipt of necessary contracts/agreements and authorization of ID badge and network access issuance.
  • Manage annual renewal process for all Program Letters of Agreement with outside sites to ensure compliance with ACGME, Medicare, and Risk Management requirements.
  • Serve as program liaison with outside agencies, including Accreditation Council for Graduate Medical Education (ACGME), American Board of Internal Medicine (ABIM), Association of American Medical Colleges (AAMC), National Resident Matching Program (NRMP), and American College of Physicians (ACP). Facilitate collection and provision of required data to outside agencies, monitor compliance with agency requirements, and educate staff and residents on changes/updates to agency policies and procedures.
  • Co-Chair Clinical Competency Committee in bi-annual evaluation of clinical competence and promotion of residents. Report clinical competence of each resident to ACGME and ABIM.
  • Direct credentialing process for program graduates and current trainees, communicating with and providing required information to outside health care institutions and licensing bodies.
  • Lead staff meetings to encourage and facilitate discussion of new ideas and to update personnel on programmatic and institutional process and policy changes.
  • Improve success of program by making proactive adjustments to operations. Establish team priorities and monitor progress.
  • Meet bi-monthly and collaborate with Program Director, Associate Program Directors, Chief Residents, and other key program faculty to uncover issues, identify applicable solutions, and offer guidance in administration and implementation of programmatic changes.
  • Prepare annual operating budget for Education Office in collaboration with Fiscal Administrator and Vice Chair for Administration. Monitor expenditures monthly to ensure prudent spending and that budget targets are met.
  • Oversee tracking of resident FTE at outside institutions (VA Medical Center, Providence Hospital, and Kaiser Permanente) to ensure compliance with Medicare policies and proper remuneration to University by outside institutions.
  • Create and present data using MS Excel spreadsheets and other MS Office tools.
  • Attend monthly Graduate Medical Education (GME) meetings and serve on various GME committees to remain informed of and to contribute to improvement of GME policies and procedures.
03/1998 to 04/2005 Ambulatory Education Coordinator Oregon Health & Science University | City, STATE,
  • Planned, developed, assigned, and maintained 150 resident practices at various sites, including OHSU, VAMC, Portland State University, Multnomah County, and Kaiser. Served as liaison between OHSU IM Residency Program and community physicians and staff.
  • Coordinated mini-curricula for primary care rotations through knowledge of curriculum basics, problem solving and decision making, organization, management, and delegating skills. Coordinated monthly ambulatory care block rotations. Distributed and monitored completion/return of monthly evaluations in order to assess resident performance.
  • Coordinated and implemented preceptorship experiences for primary care residents, which included processing of Program Letters of Agreement, arrangement of housing, reimbursement of resident expenses, and evaluation distribution and tracking.
  • Provided assistance to residents in developing elective rotations, including approval by faculty of existing experiences, procurement of new opportunities, and curriculum development.
  • Maintained clinic schedules in Epic EHR system for all residents with primary OHSU Internal Medicine clinic.
  • Provided administrative support to departmental Education Subcommittee, including scheduling of monthly meetings, preparation of minutes, and follow-up on agenda items.
  • Posted ambulatory curriculum and orientation materials to residency website and reviewed regularly, updating changes as needed.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
08/1996 to 03/1998 Office Specialist Oregon Health & Science University | City, STATE,
  • Greeted incoming visitors and customers to provide friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Distributed and monitored return of resident rotation evaluations, entering ratings and responses into database.
  • Disseminated monthly meal tickets to residents. Worked with Chief Residents to annually review set amounts based on call schedules, adjusting as needed to reflect proper amounts.
  • Reviewed and assessed various forms of resident and program data, producing high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth, using verbal instructions or transcription.
  • Assisted Educational Programs Manager with residency recruitment related duties, including processing of all application materials, creation of candidate files, scheduling of interviews, and coordination and execution of interview day activities.
  • Assisted Educational Programs Manager with coordination and administration of annual orientation and graduation events.
  • Worked with Health Information Services to develop efficient, effective process for resident records compliance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted with faculty travel coordination and processing of expense reimbursements for faculty, residents, and staff.
  • Opened and distributed incoming mail.

OHSU GME Program Coordinator Professional Development Program


July 2014 - present

OHSU GME Optimization: Graduate Survey Development Committee

2015 - 2018

OHSU GME Program Coordinator Representative (elected position)

January 2015 - December 2017

OHSU GME Policy Committee (invited member)

October 2018 - present

OHSU GME Diversity Subcommittee

May 2019 - present

OHSU GME Program Coordinator Professional Development Advisory Group

July 2019 - June 2020

OHSU GME Program Coordinator Advisory Group

February 2020 - present

APDIM Program Administrators (registered member)

July 2002 - present

Thalamus Advisory Board (invited member)

January 2020 - present

Expected in | General Studies Maricopa Community Colleges - Scottsdale Community College, Scottsdale, AZ GPA:


Expected in | General Studies Portland Community College, Portland, OR GPA:



Notary Public - State of Oregon / current certification valid to March 2025

OHSU GME Program Coordinator Professional Development Program

Certificate of completion received for each year of the three-year program

July 2012 - June 2014

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School Attended

  • Maricopa Community Colleges - Scottsdale Community College
  • Portland Community College

Job Titles Held:

  • Educational Programs Manager / Dept of Medicine
  • Ambulatory Education Coordinator
  • Office Specialist


  • Some College (No Degree)
  • Some College (No Degree)

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