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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Passionate professional with a background in health care and education. Proud military spouse with exceptional time management and organizational skills. Strong ability to work independently and prioritize tasks. Proficient in Microsoft Outlook, Word, and Excel.

Skills
  • Classroom support
  • Educational assistance
  • Interdisciplinary team collaboration
  • Lesson Planning
  • Scheduling
  • Fundraising
  • Documentation
  • Skill building
  • Organization and Time management
  • MS Office
  • Teamwork
  • Adaptability
Work History
Educational Assistant, 08/2019 to Current
Kamehameha SchoolsHeeia, HI,
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Managed workflows of classroom volunteers and trained on school procedures.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Soldier and Family Readiness Group - Section Lead, 07/2018 to 07/2021
Pratt Regional Medical CenterPratt, KS,

Provide support and maintained FRG rosters for the spouses of deployed Soldiers that include telephone trees, email distribution list, and Family messaging. Attended FRG meetings when needed. Gathered and consolidated Family member issues with FRG leader. Distributed available training opportunities and community resources/event information to Family Members.

Patient Access Representative, 12/2014 to 12/2016
Universal Forest Products, Inc.White Pigeon, MI,
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
Office Manager, 06/2012 to 07/2014
Shandy ClinicCity, STATE,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Developed standard operating procedures for all administrative employees.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Education
Bachelor of Science: Systems Management, Expected in 05/2012
Western Kentucky University - Bowling Green, KY
GPA:
  • Dean's List 2010-2012
  • Relevant Coursework Completed: Systems Management and Practice, Systems Resource Development, Introduction to Office Systems, Business Communication, Organizational Communication, Systems Planning and Assessment.
Associate of Science: Human Resources, Expected in 05/2010
Elizabethtown Community And Technical College - Elizabethtown, KY
GPA:
  • Dean's List 2009-2010
  • Relevant Coursework Completed: Business Employee Seminar, Applied Management Skills, Performance Management, Software Integration, Human Resource Management, Introduction to Business Law, Office Management.

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Resume Overview

School Attended

  • Western Kentucky University
  • Elizabethtown Community And Technical College

Job Titles Held:

  • Educational Assistant
  • Soldier and Family Readiness Group - Section Lead
  • Patient Access Representative
  • Office Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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