LiveCareer-Resume

educational assistant resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I have a varied background worClairewith different groups of people and technology. I have not been in the workforce for the past seven years to focus on my family and my health. I know that I can bring a lot of skills and diversity to this job position.

Motivated educator with deep passion for helping kindergarten students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

Helpful technical support representative in a call center atmosphere easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in fast-paced environments.

Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches. Specialize in New Mexico artisans, jewelry, as well as souvineer products.

Skills
  • Licensed EA in New Mexico
  • Progress reporting
  • Group and individual instruction
  • Patient
  • Reporting requirements
  • Activity oversight
  • Individual instruction
  • Behavioral improvements
  • Social integration
  • Classroom management
  • Crisis intervention
  • Crisis management
  • IEP familiarity
  • Behavior modification
  • Skill building support
  • Arts and crafts
  • Teacher assistance
  • Enrichment activities
  • Educational support
  • Safety understanding
  • New Mexico Education Association
  • Multidisciplinary team collaboration
  • Excellent customer service skills
  • Proficient In Android operating system
  • Customer support needs assessment
  • Call center experience
  • Windows XP/Vista
  • Technical Troubleshooting
  • MS Office proficiency
  • Application installations
  • Staff oversight
  • Store display management
  • Management
  • Financial goals
  • Customer outreach
  • Building brand awareness
  • Driving business growth
  • Relationship development
  • Inventory management
  • Communications
  • Team building
  • Planning and coordination
  • Supervision
  • Problem resolution
  • Customer service
  • Organization
  • Administrative support
  • Team management
  • Process improvement
Education and Training
Aveda Institute - Albuquerque, NM Albuquerque, NM Expected in 07/2011 Associate of Arts : Cosmetology - GPA :
Central New Mexico Community College Albuquerque, NM Expected in : Education - GPA :
University Of Mary Hardin-Baylor Belton, TX Expected in : Psychology - GPA :
Experience
Osborn School District #8 - Educational Assistant
Phoenix, AZ, 08/2012 - 05/2013
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Marked homework assignments, tests and special projects to communicate grading.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Monitored students in class, hallways and [Location] to supervise, enforce rules and support lead teacher.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Physically and verbally interacted with students to engage individuals and groups throughout day.
  • Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
  • Helped prepare and execute daily plans for activities and lessons.
  • Created and distributed instructional materials for group and one-on-one use.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Met with parents about student needs to garner additional support.
  • Encouraged students to be understanding of and helpful to others.
  • Promoted language development skills through reading and storytelling.
  • Maintained focused, inclusive and supportive learning environments.
Ecolab Inc. - Technical Support Representative
Ventura, CA, 06/2007 - 01/2011
  • Supported T-mobile customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Maintained records, logs and lifecycle documentation of various technical and service issues of each customers account worked with.
  • Observed system functioning and entered commands to test different areas of operations.
  • Supported customers with online billing, access and account issues.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Provided real-time support to everyday users of Android , Samsung and Motorola cell and smart phones.
  • Worked with two customer service supervisors to resolve customer concerns on daily basis.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assessed customers product and T-mobiles network issues to determine appropriate troubleshooting methods for remediation.
  • Processed average of 80 inbound and outbound technical support calls.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
Greenlane - Assistant Retail Sales Manager
San Francisco, CA, 01/2006 - 06/2007
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Oversaw daily staffing needs and handled scheduling for all employees of the store.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Implemented ongoing staff development to help employees achieve better growth potential.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Boosted security throughout store to reduce shrink and discourage theft.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

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Resume Overview

School Attended

  • Aveda Institute - Albuquerque, NM
  • Central New Mexico Community College
  • University Of Mary Hardin-Baylor

Job Titles Held:

  • Educational Assistant
  • Technical Support Representative
  • Assistant Retail Sales Manager

Degrees

  • Associate of Arts

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