Well-qualified Customer Service Representative Lead familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Skills
Customer service
Attention to detail
Active listening
Ability to teach and mentor
Constructive criticism
Reliability
Office equipment
Email management
Electronic medical records (EMR) systems
Work History
11/2019 to Current
Educational AideDepartment Of Defense – San Antonio, TX, DeSoto, TX
Prepared instruction materials, constructed bulletin boards and set up work areas.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Relieved classroom teacher during breaks and maintained order and structure in classroom.
Assisted classroom teacher in supervising snack time and indoor and outdoor play
03/2018 to 07/2018
PHC SupervisorJbs Usa – Huntsville, AL, DeSoto, TX
Answer telephone deliver messages and greet visitors
Create and maintain files as required
Plans for adequate staffing to meet patients’ care needs
Perform on site supervisory visits to assess client, family, environment, and clinical care givers.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
05/2017 to 03/2018
Administrative AssistantGuardian Home Healthcare – City, STATE, Richardson, TX
Processing patient referral and completing data entry.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
09/2007 to 10/2016
Referral Coordinator/ Medical RecordsEvolution Health – City, STATE, Dallas, TX
Answering telephone, responded to email and or fax
Processing physician orders, referrals and durable medical equipment orders
Managing mail and document research tasks on an electronic health/medical record system
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Collected and verified completeness of intake and enrollment screening packets for facility.
Education
Expected in 09/1995
Certificate of Completion: Travel Management American Airline Travel Academy - Fort Worth, TX, GPA:
Expected in 05/1995
GED: Sam Houston High School - Arlington, TX GPA:
Skills
Customer service
Attention to detail
Active listening
Ability to teach and mentor
Constructive criticism
Reliability
Office equipment
Email management
Electronic medical records (EMR) systems
Work History
11/2019 to Current
Educational Aide DeSoto ISD – Desoto , TX
Prepared instruction materials, constructed bulletin boards and set up work areas.
Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Relieved classroom teacher during breaks and maintained order and structure in classroom.
Assisted classroom teacher in supervising snack time and indoor and outdoor play
03/2018 to 07/2018
PHC Supervisor Global Care Home Health – Desoto, TX
Answer telephone deliver messages and greet visitors
Create and maintain files as required
Plans for adequate staffing to meet patients’ care needs
Perform on site supervisory visits to assess client, family, environment, and clinical care givers.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
05/2017 to 03/2018
Administrative Assistant Guardian Home Healthcare – Richardson, TX
Processing patient referral and completing data entry.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
09/2007 to 10/2016
Referral Coordinator/ Medical Records Evolution Health – Dallas , TX
Answering telephone, responded to email and or fax
Processing physician orders, referrals and durable medical equipment orders
Managing mail and document research tasks on an electronic health/medical record system
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Collected and verified completeness of intake and enrollment screening packets for facility.
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