Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Summary: Passionate and seasoned professional with over 10+ years of demonstrated capabilities in leadership, education, training & development, and sales & sales processes on a global scale; 10+ years experience managing training departments, working with global channels and departments designing, implementing, and evaluating learning programs programs.
  • Managing classroom and teams for diverse populations
  • Experience with instructional design
  • Critical thinking, analytical,
  • Proficient in Microsoft Office
  • Ability to work multitask and priortize
  • Global Pproject Mangement experience
  • Managing virtual teams
  • Design and Implementation of learning programs
  • Documenting and implementing best practices
  • Developing Assessments
  • Familiarity of sales processes, methodoligies
  • Creative learning strategies
  • Effective time management
Work History
07/2011 to Current
Education & Training Manager VHA City, STATE,
  • Manage the corporate site 's education & training team.
  • Responsible for the delivery of training to employees on sales methodolgies and solutions, and accountable for delivery of training to our over 1600 member sites on  VHA's analytical solutions.
  • Develop relationships with product managers, test our analytical solutions, create documentation (user guides, job aids, workbooks, and on demand videos) for members and employees.
  • Develop and implement sales training tracks for regional sales vice presidents, directors, sales, and customer service employees.
  • Create assessments and evaluate training outcomes
  • Responsible for onboarding and tracking of sales training


07/2009 to 07/2011
Learning & Development Manager/ Quality Assurance Manager TMG City, STATE,
  • Reporting to the VP of Operations, managed the quality assurance and training department (included over 1200 employees and sales consultants).
  • Responsible for all aspects of learning & organizational development including the planning, development, delivery, and measurement.
  • Responsible for staying current on new products, developing curriculum to support sales initiatives
  • Implemented  a new hire sales training program, customer service new hire training program, and manager & leader workshops.
  • Designed train the trainer courses for all trainers
  • In charge of staying current on external & internal approaches to organizational development activities and programs.
  • Provided gap & situational analysis to executive management.
08/2007 to 03/2009
Global Learning Consultant & Program Manager McAfee, Inc City, STATE,
  • Responsible for onboarding and ongoing training for sales and sales support staff in North America, India, Asia, Europe, Latin America, and Australia.
  • Recruited for sales and sales support roles, attended workshops at colleges and other hiring events.
  • Managed new hire training program and curriculum development globally, worked with sales leaders in all countries to identify training needs
  • Established best practices and focus groups
  • Designed and managed new sales managers training tracks
  • Evaluated training programs for efficiency and effectiveness. 
07/2005 to 08/2007
Corporate Trainer/Business Development Manager Insight/Software Spectrum City, STATE,
  • Promoted to Business Development Manager in 2007, and was responsible for all new Novell product and licensing & renewal sales (31 million annually in sales).
  • Worked with Novell channel reps and corporate reps promoting and prospecting for new leads and managing the sales cycle
  • As the Corporate Trainer, I was in charge of new hire training  program for customer facing employees. This included the scheduling, planning, and delivery of training. I also was held accountable for adapting and updating  training materials to meet business needs, create assessments, and track sales performance for 1st year sales reps
  • Worked with Human Resources to facilitate leadership workshops for senior management and executives.
  • Coached managers and directors on sales processes and sales methodologies.
  • Led 1:1 efforts with sales leadership to create national and global sales best practices.
08/2003 to 06/2005
Regional Account Director/ Sales Consultant Independent Contractor , ,
  •  Worked with Channel publishers such as Microsoft, McAfee, Symantec, Novell, Cisco to establish leads, promoting new business and awareness.
  • Processed renewals and developed up sell opportunities with existing customers.
  • Hosted product events  to increase network opportunities, performed demo's and workshops.
  • Held seminars on prospecting, sales best practices, and developing channel relationships.
05/2001 to 08/2003
Account Manager/Education Consultant Manager New Horizons City, STATE,
  • Promoted to Education Consultant Manager to lead inside team in working with consumers developing customized training certification tracks.
  • Prospected to Fortune 500 companies Microsoft Certified training courses and certification tracks. Advised school districts on the appropriate certification training and products for regions in Texas.
  • Organized trade shows, created advertising pieces to generate new revenue, partnered with local community job assistance programs, assisted in developing soft skill courses. 
Expected in 2014
EDD - Doctorate of Educational Leadership (ABD) - Graduate 2014: Education
University of Phoenix - Dallas, TX
Expected in
Masters: Management
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Expected in
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Expected in
Bachelors of Science: Retail Management
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School Attended

  • University of Phoenix

Job Titles Held:

  • Education & Training Manager
  • Learning & Development Manager/ Quality Assurance Manager
  • Global Learning Consultant & Program Manager
  • Corporate Trainer/Business Development Manager
  • Regional Account Director/ Sales Consultant
  • Account Manager/Education Consultant Manager


  • EDD - Doctorate of Educational Leadership (ABD) - Graduate 2014
  • Masters
  • B.S
  • Bachelors of Science

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