Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Education Program Manager implements and maintains education programs and services and serves as trusted resource to patrons, school personnel and executive board. Successfully maintains staffing and resources to achieve annual program objectives within budget. Leverages research-based interventions, strategies and instruction and analyzes data to drive academic achievement and social-emotional growth.

  • Coaching
  • Conflict Resolution
  • Consultant
  • Contract negotiations
  • Goal setting
  • Leadership
  • Negotiation
  • Policy development
  • Process improvement
  • Project Management
  • Project planning
  • Six Sigma
  • Strategy
  • Training programs
  • Team Building
  • Communications
  • Supervision
  • Problem Resolution
  • Operational Improvement
  • Project Organization
  • Process Improvement
  • Regulatory Compliance
Work History
Education Program Manager, 10/2012 to Current
Albany Charter School NetworkLaurel, MD,
  • Develop education and training work plans, gather and synthesize relevant data, lead analyses, develop final recommendations and implement solutions.
  • Perform administrative functions including contract negotiations, correspondence, communications, developing forms, conducting surveys, purchase orders, and reports.
  • Mentor administrative assistants by developing standards of performance, creating onboarding education, and providing performance feedback and coaching.
  • Coordinate training events for building acquisitions involving regulatory agencies (Prebys Cardiac Institute (2015), Anderson Medical Pavilion (2016).
  • Manage professional development and education and training programs for staff and students.
  • Proactively assess and identify learning interventions and success factors to ensure programs provide value, are qualitative, and enhance workforce development.
  • Work cross-functionally with clinical and ancillary leaders to track department performance, identify challenges, and plan for process improvement.
  • Developed regional compliance plan for internship and fellowship programs.
  • Scripps liaison for regional consortium procedures, policy development, and governance.
  • Attend continuing education workshops to enhance skills and apply new education delivery methodologies.
Project Manager, 01/2010 to 10/2012
Ust GlobalBlacksburg, VA,
  • Responsible for the oversight and management of electronic medical record projects.
  • Performed risk assessments, gap analysis, and created mitigation plans.
  • Consultant to executive leadership for project planning, goal setting, and projections.
  • Supervised project team, managing schedules, meetings, and communications.
  • Quality representative at board meetings; received Scripps Health Quality Award for process redesign that eliminated waste and defects in EMR documentation workflows.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
  • Closely collaborated with project members to identify and quickly address problems.
  • Conducted audits and monitored expenditures to identify potential misuse of funds.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw quality control by reducing downtime to boost efficiency and revenue.
Administrative Coordinator, 01/2009 to 01/2010
Alexion Pharmaceuticals, Inc.Nashville, TN,
  • Supervised team; responsible for creating schedules, time edits, and training.
  • Managed daily clinic office operations, responsible for administrative duties.
  • Addressed questions and managed communications with patients and insurance agents.
  • Collaborated in timely processing of billing and accounts receivables.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Drafted flawless project plans for submission to executive management.
  • Received project-related questions and supported team members with comprehensive solutions.
  • Organized resources necessary for team members to succeed.
  • Managed team working hours and processed vacation requests using complex software systems to optimize productivity and support work-life balance.
Master of Arts: Negotiation, Conflict Resolution & Peacebuilding, Expected in 03/2017
California State University, Dominguez Hills - Carson, CA,
Bachelor of Arts: Liberal Studies, Expected in 05/2004
California State University, Chico - Chico, CA,

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School Attended

  • California State University, Dominguez Hills
  • California State University, Chico

Job Titles Held:

  • Education Program Manager
  • Project Manager
  • Administrative Coordinator


  • Master of Arts
  • Bachelor of Arts

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