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eCommerce Product Manager Resume Example

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ECOMMERCE PRODUCT MANAGER
Summary
A proactive, results-driven leader with eight years of Project/Product Management experience with B2B and B2C customer-facing eCommerce sites and related integrations. Proven track record of incorporating change utilizing a mixture of technical skills, consensus-building and a fact-based approach to Project and Product Management. Also lends special attention to building beneficial relationships across internal functional teams and with external clients, including Third Party Vendors. Consistently displays advanced problem solving skills by utilizing technical systems knowledge and leverages Project Management skills and network of formal and informal contacts to achieve organizational goals. Familiar and comfortable working with ITIL v3, PCI DSS, HIPAA Guidelines and implementing enterprise systems and enhancements in Agile environments.
Accomplishments
  • Deliver presentations to multiple levels of the organization as necessary, providing updates on the development of project objectives including project scope, risk identification/mitigation, negotiation on project deliverables, timelines and resources.
  • Coordinate with various IT and functional operational departments on Enterprise-wide projects to develop, document, and transition new processes into daily operations.
  • Financial Systems Specialist April 2006 ­ Oct 2010 Corporate Finance Frisco, TX AmerisourceBergen Specialty Group Managed multiple Enterprise projects which entailed a high level of complexity.
  • Worked closely with business owners to warrant that the technologies developed/acquired met Business Requirements/ Business needs.
  • Coordinated with various resources to ensure that business priorities, goals and objectives were aligned with the organizations long-term strategy.
  • Responsible for carrying out established work plans from Scope Definition to Implementation.
  • Implemented Online Imaging/Workflow Approval System (Infor's PLM application) for ABSG Corporate Accounts Payable and eight subsidiaries.
  • Closed project under budget and prior to anticipated End dates.
  • Required in depth daily coordination with internal resources, 3rd Party Developers, Consultants and C-Level Executive Teams.
  • Conducted weekly/monthly Status Calls with internal and external Stakeholders.
  • Administered and acted as Product Owner for Enterprise Accounts Payable Imaging and Online Workflow Approval System and Enterprise-wide Accounts Receivable/Collections systems, ancillary tools, processes and SLA's.
  • Responsible for fulfilling multiple roles such as Corporate Liaison and Product Owner for the Enterprise Cloud-Based Collections System (Forseva), Enterprise Accounts Payable systems, and Enterprise Electronic Invoice Presentment & Payment (EIPP) process for Daily Sales Invoices managed via 3rd Party Vendor - Kubra Data Systems).
  • Included the selection, due diligence, contract negotiations and phased roll-out of related vendor and software.
  • Prepared and assisted with documentation of project deliverables, milestones, and required tasks including: technical scope development, documentation of project objectives, project proposals, and timeframe for project completion.
  • Coordinated project timelines and resources while managing related constraints with other Enterprise projects.
Experience
eCommerce Product Manager
March 2014 to November 2014 Corporate Marketing － Carrollton, TX
  • McKesson Corporation Led system and process improvement initiatives, utilizing Agile-directed teams, for the enterprise eCommerce site spanning the Order-To-Cash cycle.
  • Exercised market and customer oriented business ownership of the electronic interactions and integration services across major business segments.
  • These services included EDI, data import/export tools and other electronic interaction assets such as McKesson's online customer portal.
  • Responsible for the prioritization of requests for new functionality, enhancements and break/fixes from customers, sales, other partners, and internal technical teams to ensure that the most effective changes are defined and delivered.
Financial Systems Manager
October 2010 to October 2013 Corporate Finance － Frisco, TX
  • Ensure that the Portal presents the optimal combination of capabilities across channels to meet customer requirements.
  • Continuously update functionality documentation for RFP, interactive customer discussions and long-term roadmap plans.
  • Defined and implemented service metrics and satisfaction measurements, relevant to all stakeholders, tracking of those metrics, and collaboration to improve any that require improvement.
  • AmerisourceBergen Specialty Group Initiated and executed functional/process changes and enhancements to financial system functionality residing on the organization's ERP, Data Warehouse, internal applications, Integrated 3rd Party applications and the Enterprise eCommerce Platform through collaboration with various internal Business Partners and external 3rd Party Vendors in an Agile environment.
  • Assisted in the development of new policies and procedures for the Corporate Finance team and Financial System Users.
  • Responsible for developing, initiating and owning Finance-related eCommerce functionality, integrations, changes and enhancements.
  • Filled the role of Financial Services liaison and subject matter expert (SME) with internal IT Teams and supervise project team members, outside consultants and vendors while effectively managing all aspects of projects including business case preparation, project definition and communication, documentation, scheduling, status reporting, training and project plan execution.
  • Actively oversee related SOP Document creation, failure prevention and troubleshooting efforts.
  • Owned and managed eCommerce EIPP processes 'round-trip' and responsible for all Financial System Vendor Relationships.
  • Administered suite of financial systems and processes including A/P and A/R financial systems, ERP, eCommerce and Cloud-based applications.
  • This includes several services and processes related to the organizations ERP and 3rd Party Integrations.
  • Responsible for providing Subject Matter guidance and expertise to Business Unit Leaders and Functional Managers across nine independent businesses, as it pertains to financial services and system matters.
Education
Master of Business Administration (MBA)
PMP Certification - Project Management Professional Management PMI - Project Management Institute (2007) : 2012 University Of Dallas － Dallas, TX
Bachelor of Business Administration (BBA)
Series 7 & 63 Licenses Finance U.S. Securities and Exchange Commission : 2006 University Of North Texas － Denton, TX
Skills
Agile, A/P, business case, Corporate Finance, Data Warehouse, documentation, eCommerce, EDI, ERP, Finance, Financial, Functional, managing, market, Exchange, Enterprise, policies, process improvement, processes, Project Management, reporting, RFP, sales, scheduling, Securities, SOP, troubleshooting
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Resume Overview

Companies Worked For:

  • Corporate Marketing
  • Corporate Finance

School Attended

  • University Of Dallas
  • University Of North Texas

Job Titles Held:

  • eCommerce Product Manager
  • Financial Systems Manager

Degrees

  • Master of Business Administration (MBA)
    PMP Certification - Project Management Professional Management PMI - Project Management Institute (2007) : 2012
    Bachelor of Business Administration (BBA)
    Series 7 & 63 Licenses Finance U.S. Securities and Exchange Commission : 2006

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