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ecommerce operations manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Advanced Operations Manager offering over [Number] years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

Work History
Ecommerce Operations Manager, 05/2016 - Current
Honeywell Grand Prairie, TX,
  • Support the day-to-day workflow of our Private Label brand by managing creative workflow from development to implementation, managing seasonal product development timelines, and providing marketing support.
  • Responsible for new product onboarding, item setup, ordering processes, and vendor follow-ups to ensure products are available and ready to sell
  • Manage site merchandising for all private label SKU’s
  • Coordinate and summarize on order management and open purchase orders
  • Provide support with weekly/monthly reporting
  • Assist with vendor sourcing
  • Partner closely with Customer Service to troubleshoot customer and product issues
  • Oversee sample management
  • Manage deliverables and escalate issues to team with proposals of next steps/solution
Sr. Ecommerce Specialist, 01/2010 - 05/2016
Incipio Technologies, Inc. Corona, CA,
  • Oversee catalog to drive sales including
  • Build out of optimized product pages for new releases
  • Management of price changes for promotions/special offers
  • Collaboration with sales team to innovate on pricing and assortment including the development of product bundles to create engaging exclusive retail propositions for consumers
  • Development of a merchandising strategy; constantly evaluating all aspects of product placement and performance on the sites; ensuring merchandising supports marketing/ sales initiatives and campaign goals
  • Coupon code management
  • Product page updates for new content, imagery, and compatibility updates
  • Building and maintenance of product feeds ensuring correct catalogs are being fed to each marketing platform
  • Collection page builds and management
  • Manage inventory on the sites including monitoring inventory levels, requesting inventory status, and communicating launches, out of stocks, and potential issues that may impact sales or a marketing initiative to all departments
  • Support Ecom Manager on all URL redirects and vanity link creation and redirects
  • Support Ecom Manager to continuously optimize on-site search
  • Work cross-functionally with customer service, social media, operations, and tech support teams to keep them informed of release dates, promotions, stock needs, product warehouses, and any site issues/ updates
  • Assist Ecom Manager with SEO optimizations through 3rd party agency including
  • Continuously improve keywords rankings
  • Capture new ranking opportunities with new content
  • Drive backlinking
  • Advise and update on any Hreflang tag updates
  • Summarize monthly SEO reporting for internal monthly and quarterly meetings
  • Strategize with internal teams and agency partners to continually refine and improve the eCommerce platform to deliver a cohesive online consumer experience and maximize conversion
  • Support Sr Developer on emails for Roccat
  • Establish email cadence
  • Build emails in the system
  • Push out for internal review
  • Schedule all emails
  • Work on Workflows and segmentation
Ecommerce Analyst, 02/2013 - 11/2014
United Natural Foods Inc Woodville, MA,
  • Partner closely with the product managers, product analysts, user researchers, designers, engineers, program managers and leadership to capture and prioritize potential insights, analysis, and data-driven product opportunities that will drive maximum business impact.
  • Own analytics within several product development work streams from KPI definition and data instrumentation design to ongoing reporting, deep-dive and generative research
  • Monitor product usage analytics, identify trends and create interactive dashboards/reports to give Product Owners and stakeholders a meaningful and consistent understanding of user behavior on the Web to inform the future product roadmap.
  • During feature definition, help define success metrics and design event-based analytics implementation by working with Engineering. Post launch, evaluate the feature using these analytics and collaborate with Product Managers to inform subsequent feature iterations.
  • Design, Implement and evaluate A/B tests with championing best practice experimentation methodologies to optimize customer journey on the Web and path to purchase
  • Define and monitor KPIs and help communicate to the full Peloton organization on Ecomm product progress and success.
  • Work closely with engineering and business intelligence teams to develop any additional data pipelines to facilitate product analysis and improve product analytics infrastructure.
Website & CRM Manager, 02/2013 - 05/2016
Kaliyers Inc. City, STATE,
  • Develop, build out and automate reports/dashboards across properties that provide insights and recommendations for growth opportunities (i.e. content consumption, topic performance, engagement, traffic).
  • Maintain, test, and enhance the GTM tagging of our site, including defining and enforcing tagging protocols and standards to apply uniform and appropriate tracking of web activity.
  • Support online A/B testing efforts through data reporting and statistical analysis to drive actionable insights.
  • Lead analyses, KPI reporting and site performance insights including promotions.
  • Partner with development teams to design, develop, manage, and publish required GTM/GA tagging.
  • Advise and execute ad-hoc requests for analysis to support top management
  • Owning KPIs and forecasting to support desired business targets.
  • Partner with the digital channel leads, CRM customer analytics team, business intelligence teams.
  • Manage website optimization efforts including CRO, sitemap, analytics to improve discoverability (SEO), user experience, and conversion
  • Monitor overall web performance/trackings and provide data-driven recommendations to improve user experience, engagement, and acquisition by channel (including preparing on-demand reporting and quarterly web performance report)
  • Run A/B tests to drive more qualified user actions and conversions
  • Work in 2-week web sprint timelines to ensure all web projects stay on track, proactively identify gaps and/or blockers, and triaging website bug and feature requests
  • Manage web optimization tech stack including GA, GTM, SEMRush, Hotjar
  • Stay current with web design, user experience trends, and developments
  • Oversaw sales, technical, and customer service operations.
  • Led end-to-end sales cycle from initiation to close; developed financial ROI models to guide opportunity planning and management.
  • Grew sales revenue by 45% in 24 months after implementing a client facing e-commerce software solution.
  • Exponentially improved sales productivity after implementing a robust sales automation stack.
  • Increased profit margins for high-volume products by 25% through strategic pricing and supplier negotiations.
  • Designed and developed the company's e-commerce website in partnership with a remote team of developers; continuously managed hosting, database plugins, updates, and data feeds.
Skills
  • Ecommerce Operations
  • Budgeting and forecasting
  • Risk analysis and management
  • Work flow planning
  • Project development and life cycle
  • Supply Chain Management
  • Purchasing and procurement
  • Complex problems analysis
  • Search Engine Optimization
  • Operations management
  • Vendor sourcing
  • Report generation
  • Data analysis
  • Project Management
  • Magento, WordPress (WooCommerce), Shopify, BigCommerce, etc.
  • Web Technologies (ggg
  • Software (Slack,
Education
MBA: , Expected in
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Pennsylvania State University (PennState) - University Park, PA
GPA:
Status -
Master of Arts: , Expected in
-
University of Minnesota - Twin Cities - Minneapolis, MN
GPA:
Status -
Bachelor of Arts: , Expected in
-
University of Wisconsin - Milwaukee - Milwaukee, WI
GPA:
Status -

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Resume Overview

School Attended

  • Pennsylvania State University (PennState)
  • University of Minnesota - Twin Cities
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Ecommerce Operations Manager
  • Sr. Ecommerce Specialist
  • Ecommerce Analyst
  • Website & CRM Manager

Degrees

  • MBA
  • Master of Arts
  • Bachelor of Arts

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