Advanced Operations Manager offering over [Number] years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Skills
Ecommerce Operations
Budgeting and forecasting
Risk analysis and management
Work flow planning
Project development and life cycle
Supply Chain Management
Purchasing and procurement
Complex problems analysis
Search Engine Optimization
Operations management
Vendor sourcing
Report generation
Data analysis
Project Management
Magento, WordPress (WooCommerce), Shopify, BigCommerce, etc.
Web Technologies (ggg
Software (Slack,
Education
Pennsylvania State University (PennState)University Park, PAExpected in ā āMBA: - GPA:
University of Minnesota - Twin CitiesMinneapolis, MNExpected in ā āMaster of Arts: - GPA:
University of Wisconsin - MilwaukeeMilwaukee, WIExpected in ā āBachelor of Arts: - GPA:
Work History
Honeywell - Ecommerce Operations Manager Grand Prairie, TX, 05/2016 - Current
Support the day-to-day workflow of our Private Label brand by managing creative workflow from development to implementation, managing seasonal product development timelines, and providing marketing support.
Responsible for new product onboarding, item setup, ordering processes, and vendor follow-ups to ensure products are available and ready to sell
Manage site merchandising for all private label SKUās
Coordinate and summarize on order management and open purchase orders
Provide support with weekly/monthly reporting
Assist with vendor sourcing
Partner closely with Customer Service to troubleshoot customer and product issues
Oversee sample management
Manage deliverables and escalate issues to team with proposals of next steps/solution
Incipio Technologies, Inc. - Sr. Ecommerce Specialist Corona, CA, 01/2010 - 05/2016
Oversee catalog to drive sales including
Build out of optimized product pages for new releases
Management of price changes for promotions/special offers
Collaboration with sales team to innovate on pricing and assortment including the development of product bundles to create engaging exclusive retail propositions for consumers
Development of a merchandising strategy; constantly evaluating all aspects of product placement and performance on the sites; ensuring merchandising supports marketing/ sales initiatives and campaign goals
Coupon code management
Product page updates for new content, imagery, and compatibility updates
Building and maintenance of product feeds ensuring correct catalogs are being fed to each marketing platform
Collection page builds and management
Manage inventory on the sites including monitoring inventory levels, requesting inventory status, and communicating launches, out of stocks, and potential issues that may impact sales or a marketing initiative to all departments
Support Ecom Manager on all URL redirects and vanity link creation and redirects
Support Ecom Manager to continuously optimize on-site search
Work cross-functionally with customer service, social media, operations, and tech support teams to keep them informed of release dates, promotions, stock needs, product warehouses, and any site issues/ updates
Assist Ecom Manager with SEO optimizations through 3rd party agency including
Continuously improve keywords rankings
Capture new ranking opportunities with new content
Drive backlinking
Advise and update on any Hreflang tag updates
Summarize monthly SEO reporting for internal monthly and quarterly meetings
Strategize with internal teams and agency partners to continually refine and improve the eCommerce platform to deliver a cohesive online consumer experience and maximize conversion
Partner closely with the product managers, product analysts, user researchers, designers, engineers, program managers and leadership to capture and prioritize potential insights, analysis, and data-driven product opportunities that will drive maximum business impact.
Own analytics within several product development work streams from KPI definition and data instrumentation design to ongoing reporting, deep-dive and generative research
Monitor product usage analytics, identify trends and create interactive dashboards/reports to give Product Owners and stakeholders a meaningful and consistent understanding of user behavior on the Web to inform the future product roadmap.
During feature definition, help define success metrics and design event-based analytics implementation by working with Engineering. Post launch, evaluate the feature using these analytics and collaborate with Product Managers to inform subsequent feature iterations.
Design, Implement and evaluate A/B tests with championing best practice experimentation methodologies to optimize customer journey on the Web and path to purchase
Define and monitor KPIs and help communicate to the full Peloton organization on Ecomm product progress and success.
Work closely with engineering and business intelligence teams to develop any additional data pipelines to facilitate product analysis and improve product analytics infrastructure.
Kaliyers Inc. - Website & CRM Manager City, STATE, 02/2013 - 05/2016
Develop, build out and automate reports/dashboards across properties that provide insights and recommendations for growth opportunities (i.e. content consumption, topic performance, engagement, traffic).
Maintain, test, and enhance the GTM tagging of our site, including defining and enforcing tagging protocols and standards to apply uniform and appropriate tracking of web activity.
Support online A/B testing efforts through data reporting and statistical analysis to drive actionable insights.
Lead analyses, KPI reporting and site performance insights including promotions.
Partner with development teams to design, develop, manage, and publish required GTM/GA tagging.
Advise and execute ad-hoc requests for analysis to support top management
Owning KPIs and forecasting to support desired business targets.
Partner with the digital channel leads, CRM customer analytics team, business intelligence teams.
Manage website optimization efforts including CRO, sitemap, analytics to improve discoverability (SEO), user experience, and conversion
Monitor overall web performance/trackings and provide data-driven recommendations to improve user experience, engagement, and acquisition by channel (including preparing on-demand reporting and quarterly web performance report)
Run A/B tests to drive more qualified user actions and conversions
Work in 2-week web sprint timelines to ensure all web projects stay on track, proactively identify gaps and/or blockers, and triaging website bug and feature requests
Manage web optimization tech stack including GA, GTM, SEMRush, Hotjar
Stay current with web design, user experience trends, and developments
Oversaw sales, technical, and customer service operations.
Led end-to-end sales cycle from initiation to close; developed financial ROI models to guide opportunity planning and management.
Grew sales revenue by 45% in 24 months after implementing a client facing e-commerce software solution.
Exponentially improved sales productivity after implementing a robust sales automation stack.
Increased profit margins for high-volume products by 25% through strategic pricing and supplier negotiations.
Designed and developed the company's e-commerce website in partnership with a remote team of developers; continuously managed hosting, database plugins, updates, and data feeds.
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