Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experienced and knowledgeable Business Analyst seeking to contribute training and acquired Skills within a IT System Analyst or Business Analyst role. Ability to work well independently, or in a group setting. Involved in the full systems development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials Practice excellent communication and presentation capabilities. -Experience in Project management, with 6 years of experience in the medical field including Information Technology, Pharmacy and Health insurance.Detail-oriented Business Analyst Hardworking Business Analyst emphasizing cost-effective process improvement and organizational efficiency. Comprehensive background extends over [Number] years and encompasses both the private and public sectors.bringing in-depth knowledge of Six Sigma methodologies. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.


  • ◆Proficient in typing. ◆
  • Ability to make independent decisions. ◆
  • Basic analytical skills necessary to evaluate customer inquiries. ◆
  • Demonstrates good organizational skills ◆
  • Experience with Microsoft office products including Word, Excel, Access, Lync, and Power point.
  • Business requirements matrixes
  • Cost-benefit analysis
  • Requirement tracing
  • Project management
  • Business process improvement
  • Business systems analysis
  • User acceptance testing
  • Functional requirements
  • Advanced problem solving abilities
  • Requirements gathering
  • Superb communication skills

Boosted customer service ratings by 47% by developing new processes and improving work flow.Designed and delivered numerous new project plans per for Quarterly releases for projects budgeted at more than $10,000,000.

Attending and completed Business Analyst training for testing, SQL, and requirements development.

Created a efficient way of balancing and managing ACH and Credit payments made in the E-Bill Application

07/2013 to Current E-Bill Tech Business Analyst Extended Stay America | Deerfield Beach, FL,
  • Provides analysis services typically in a defined project.
  • Develops requirements and supplemental specifications for new applications, processes and initiatives, or analyzes change requests/enhancements in existing applications.
  • Collaborates closely with the customer/partner/business areas to identify requirements, projects specifications, business case development and cost sheet analysis.
  • Responsible for verification that the delivered application code or process meets the customer needs based on the specifications, ensuring minimal defects in both UAT and production.
  • Accountable for identification and documentation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defect and issues. For smaller projects or initiatives may be accountable for project schedule.
  • Accountable to provide project status back to the appropriate Management group or customer, release co-coordinator and/or various PMO groups
  • Resolves customer inquiries complaints via written, telephonic or face to face in a timely and accurate manner
  • Meet all Production, quality, and adherence standards
  • Intensive training in Microsoft Word, Excel, Power point, and Outlook
01/1 to Current Customer service Brookings Health System | Brookings, SD,
  • Presbyterian and Montefiore Hospital
  • Assist in answering phones and filling charts and E-mars
  • Assist with resetting passwords and fixing minor IT errors
  • Assisting patients and families with the best possible customer service Aerotek staffing (CVS Caremark and Quest diagnostics)-Internship
  • Process Medicare claims, make decisions on Prior Authorizations and appeals
  • Practice HIPPA and other health regulations to maintains patient's privacy
  • Call Patients and Doctor's offices to verify patient information
  • Manage Patient lab results
  • Answering inbound calls from customers and healthcare facilities, providing excellent customer service
02/2008 to 01/2013 Pharmacy Technician UPMC-Presbyterian Inpatient Pharmacy | City, STATE,
  • Strong knowledge of Windows, Word and Excel operating systems, and other Basic software applications. Worked with different programs like McKesson, Cerner and Pharm RX
  • Pharmacy triage: answering phones, assisting pharmacist with getting orders Verified, filing E-MARS, and overall making sure the patients get their Medications in a timely fashion
  • Extensive experience in preparing medications for oral, topical, rectal and IV administration for inpatient use and research protocols
  • Maintaining records for controlled substances and other such medications, Supplies & equipment
  • Inspecting medical areas and maintaining standards set by OSHA and HIPPA guidelines and other important health regulation agencies Additional training:
  • Developed organizational change management strategies.Conducted activity-based analysis of business processes and made recommendations based on the findings.
Expected in Master of Science | Leadership Duquesne University, , GPA:

Duquesne University (Master of Science) Leadership in Information Technology - May 2016

Coursework in Accounting and Finance

Emphasis in Information Technology

Expected in Bachelor of Science | Health Management/Information technology Carlow University, , GPA:

Carlow University (Bachelor of Science) Health Management/Information technology- May 2014

Coursework in Accounting and Finance

Medical terminology
Professional Affiliations
Volunteer- Information Technology assist/ Administrative assistant

Pharmacy, Customer Service, Analysis Services, Business Case Development, Customer Inquiries, Documentation, Outlook, Project Lifecycle, Systems Analyst, Uat, Claims, Healthcare, Medicare, Excellent Communication Skills, Medical Terminology, Microsoft Office, Organizational Skills,

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School Attended

  • Duquesne University
  • Carlow University

Job Titles Held:

  • E-Bill Tech Business Analyst
  • Customer service
  • Pharmacy Technician


  • Master of Science
  • Bachelor of Science

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