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DUAL RATE SUPERVISOR Resume Example

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DUAL RATE SUPERVISOR
Professional Summary

Multi-talented, energetic, bilingual services professional bringing 8+ years combined experience in fast-paced environment including large banquet venues and 453 guest capacity restaurant as Supervisor, Lead Cashier, Server, Busser and Hostess. Dedicated to maintaining a positive attitude and great sense of humor during stressful peak hours while delivering prompt, welcoming service to all customers. Adept at satisfying even the most demanding guests! Agilysys, COV and Micros system trained. Described as an extremely ethical, reliable and successful multi-tasker. Enjoy helping team members and cultivating leadership skills when coaching new staff, thus facilitating smooth operations - in addition to maintaining a sanitary, organized, inviting workplace.

Work History
DUAL RATE SUPERVISOR, 06/2018 to CurrentTraditions Spirits - Sulphur , OK
  • Adjust Servers' section assignments to keep pace with Restaurant needs; factoring in employee knowledge, customer demands, or last minute changes due to team member call-outs.
  • Take /direct calls, handle cash, void transactions, finalize Daily Reports.
  • Continually monitor dining rooms for seating availability, servicing and table bussing, maximizing table turns by assisting coworkers whenever possible; maintaining well-attended to, appealing workplace.
  • Organize seating for large parties, arrange tables, chairs, place settings, and accommodate individuals or groups with special needs.
  • Maintain consistently courteous, professional demeanor with guests; immediately addressing and resolving concerns with grace and poise.
  • Maintain clean and well-organized areas to avoid violations or unnecessary work delays due to hazards, inefficient layouts or damage; immediately calling "Hot Sauce Team" to expedite any needed repairs.
  • Uphold highest health and safety standards -- including handling of food, beverage and dining ware, monitoring quality of food line, referring accidents immediately to EMT's.
SERVER, 07/2013 to CurrentBickford Senior Living - Bourbonnais , IL

As a Server /Supervisor, continually monitor 100+ table dining room for seating availability, service, safety and well-being of guests, increasing customersatisfaction with timely table check-ins to assess food and beverage needs, buss and re-stage tables and assist co-workers with any task to keep restaurant operating efficiently.

  • Encourage cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Memorize orders, document allergies or special requests and follow up with kitchen personnel to foster top-quality service and minimize complaints.
  • Frequently serve more than 20+ tables at a time in busy, 100 table environment; enhancing operational efficiency by using slower periods to restock customer supplies...including ice, condiments, utensils and napkins.
  • Arrange tables, follow established preparation procedures to provide guests with excellent dining experiences and foster repeat business-- never neglecting relationships with regular customers and anticipating their needs.
CASHIER /CASHIER LEAD, 06/2012 to 06/2013Harrah's Resort Southern California - City , STATE

As first point of contact, consistently demonstrated professional, friendly and engaging hospitality; made eye connection, greeted and established rapport with guests while providing attentive service. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

  • In 6 months, elevated to Lead Cashier. Trained new cashiers on POS and guest coupon COV system operation, customer service strategies and sales goals; mentoring their development with positive and encouraging techniques to maximize performance.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Responsible for security of own drawer, meeting legal standards, collecting mixed and regular forms of payment, making change and processing credit cards, accounting for - and separating - transaction types and filing payment records prior to delivery to Income Verification Department.
  • Reviewed and resolved differences between accounting information and cash drawer, making "Blind Drop" of any unaccounted for monies.
HOUSEKEEPER, 06/2012 to 06/2013Harrah's Resort Southern California - City , STATE
  • Took great pride in job well-done.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance, and deep cleaned, disinfected and mopped to maintain clean and comfortable environment.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next.
Skills
  • Effective Bilingual Communicator
  • Leader with knowledge of supervisory concepts
  • Daily Sales accounting
  • Swift recognition and resolution of problems or issues
  • Inventory oversight and reordering
  • Multitask well under pressure
  • Professional appearance, upbeat, positive, punctual
  • Micros System, COV, Agilysys POS trained, Microsoft Office
  • Quick learner, responsible, reliable, outgoing
  • Team player: Develop and maintain positive work relations
  • Staff Management, Training and Development
  • Inventory oversight
  • Cash handling expertise, payment processing accuracy
Education
High School Diploma, 06/2012
Fallbrook High School - City, State

Awarded Student of the Year

Certificate, 06/2012
Paul Mitchell School of Cosmetology - City
  • Degree in Cosmetology
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Resume Overview

School Attended

  • Fallbrook High School
  • Paul Mitchell School of Cosmetology

Job Titles Held:

  • DUAL RATE SUPERVISOR
  • SERVER
  • CASHIER /CASHIER LEAD
  • HOUSEKEEPER

Degrees

  • High School Diploma , 06/2012
    Certificate , 06/2012

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