Multi-talented, energetic, bilingual services professional bringing 8+ years combined experience in fast-paced environment including large banquet venues and 453 guest capacity restaurant as Supervisor, Lead Cashier, Server, Busser and Hostess. Dedicated to maintaining a positive attitude and great sense of humor during stressful peak hours while delivering prompt, welcoming service to all customers. Adept at satisfying even the most demanding guests! Agilysys, COV and Micros system trained. Described as an extremely ethical, reliable and successful multi-tasker. Enjoy helping team members and cultivating leadership skills when coaching new staff, thus facilitating smooth operations - in addition to maintaining a sanitary, organized, inviting workplace.
As a Server /Supervisor, continually monitor 100+ table dining room for seating availability, service, safety and well-being of guests, increasing customer satisfaction with timely table check-ins to assess food and beverage needs, buss and re-stage tables and assist co-workers with any task to keep restaurant operating efficiently.
As first point of contact, consistently demonstrated professional, friendly and engaging hospitality; made eye connection, greeted and established rapport with guests while providing attentive service. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Awarded Student of the Year
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