DUAL RATE SUPERVISOR Resume Example

As a Server /Supervisor, continually monitor 100+ table dining room for seating availability, service, safety and well-being of guests, increasing customer satisfaction with timely table check-ins to assess food and beverage needs, buss and re-stage tables and assist co-workers with any task to keep restaurant operating efficiently.

• Encourage cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Memorize orders, document allergies or special requests and follow up with kitchen personnel to foster top-quality service and minimize complaints.
• Frequently serve more than 20+ tables at a time in busy, 100 table environment; enhancing operational efficiency by using slower periods to restock customer supplies...including ice, condiments, utensils and napkins.
• Arrange tables, follow established preparation procedures to provide guests with excellent dining experiences and foster repeat business-- never neglecting relationships with regular customers and anticipating their needs.

As first point of contact, consistently demonstrated professional, friendly and engaging hospitality; made eye connection, greeted and established rapport with guests while providing attentive service. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

• In 6 months, elevated to Lead Cashier. Trained new cashiers on POS and guest coupon COV system operation, customer service strategies and sales goals; mentoring their development with positive and encouraging techniques to maximize performance.
• Resolved escalated customer disputes with special actions such as discounts.
• Responsible for security of own drawer, meeting legal standards, collecting mixed and regular forms of payment, making change and processing credit cards, accounting for - and separating - transaction types and filing payment records prior to delivery to Income Verification Department.
• Reviewed and resolved differences between accounting information and cash drawer, making "Blind Drop" of any unaccounted for monies.

• Took great pride in job well-done.
• Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
• Accepted accountability for all assigned building keys, master keys and access cards.
• Stripped and refinished hard surface floors to maintain quality condition and appearance, and deep cleaned, disinfected and mopped to maintain clean and comfortable environment.
• Organized and restocked housekeeping carts at end of each shift to prepare for next.