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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Competent DSP with demonstrated success in caring for patients one-on-one. Practiced in common medical procedures, recreational planning and patient and staff safety. Organized and respectful of patient needs. Committed DSP offers over 10 plus years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping with passion for helping others.

Skills
  • Critical Thinking
  • Clear Communication
  • CPR Certification
  • Bedside Care
  • Personal Hygiene Assistance
  • First Aid Certification
  • Ability to Lift Clients
  • Caring Companionship
  • Household Cleaning
  • Attentive to People
  • Accurate in Following Orders
  • Wound Care
  • Emergency Response
  • Documentation and Recordkeeping
  • Laptop and Tablet Operation
  • Vitals Monitoring and Documentation
  • Independent Thinking
  • Spreadsheet Tracking
  • Family Member Training
  • Injury Prevention
  • Incontinence Care
Work History
02/2020 to Current DSP Options Residential, Inc. | Eagan, MN,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted disabled clients to support independence and well-being.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Maintained clean, safe and well-organized patient environment.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained entire family's schedule and organized events.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom, to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
05/2009 to 08/2020 Group Home Manager Rockwell Care Services | Pocatello, ID,
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Created all staff work schedules so each shift had appropriate number of employees for coverage.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Offered learning opportunities to help residents develop important life skills.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Developed monthly schedules and assignments for volunteer staff.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
03/2001 to 05/2009 Business Office Manager Premier Senior Living | Mount Pleasant, SC,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maximized cash flow through optimal billing and collection processes.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Arranged corporate and office conferences for company employees and guests.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed weekly payroll for 30 employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Achieved specific team objectives and collection activity.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Conducted ongoing reviews of program financial systems to achieve
  • Recruited, hired, trained and supervised staff of 20 and implemented mentoring program that offered positive employee engagement
  • Utilized company's accounting systems to review reports and prepare assessments
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Maximized cash flow through optimal billing and collection processes
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Education
Expected in 05/1980 High School Diploma | Harold L Richards High School, Oak Lawn IL, GPA:
Certifications

Med Core A and B certified

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Resume Overview

School Attended
  • Harold L Richards High School
Job Titles Held:
  • DSP
  • Group Home Manager
  • Business Office Manager
Degrees
  • High School Diploma

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