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DSP Resume Example

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DSP
Summary

Reliable Care Provider with 6 years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Dedicated to patient safety and wellness.

Also positive and upbeat Customer Service Specialist bringing 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Invoice generation
  • Supervision
  • Organization
  • Inventory management
  • Operational improvement
  • Process improvement
  • Project organization
  • Problem resolution
  • First Aid/CPR
  • Insurance billing
  • Administrative support
  • Planning and coordination
  • Customer service
  • Team management
  • Security systems
  • Communications
  • RFI Scanners
  • CCTV
  • Team building
  • Relationship development
  • MS Office
  • Business operations
  • ADHD/ADD specialist
  • Cash management
  • Behavior redirection
  • Safe food handling
Experience
Community Integrated ServicesBelleville, ILDSP01/2019 to Current
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Transported client to doctor's appointments and to complete other related errands.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Completed data entries in charts and logbooks to document client progress.
  • Administered all necessary medications as directed by care plan.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
  • Answered office phone calls and emails, answering questions and scheduling appointments with [Type] doctors.
  • Maintained professionalism in emergency situations, assisting staff members in [Type] actions and monitoring patients.
HootersFlorissant, MOWaitress01/2019 to 12/2019
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Prepared salads and appetizers to back up kitchen staff.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of key menu items through effective upselling.
Mount Vernon School DistrictMt. Vernon, ILLibrary Assistant08/2011 to 05/2012
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Processed payments for overdue library materials.
  • Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Pleasantly greeted library patrons offered assistance with any needs or issues.
  • Returned books to circulation by placing on proper shelves.
  • Used library and scholarly databases to locate necessary information.
  • Answered patrons' questions and assisted in finding materials requested.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Learned [Task] and [Task] to support office needs.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including [Task] and [Task].
Education and Training
High School Diploma05/2012Mount Vernon High School, Mount Vernon, Il
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Resume Overview

Companies Worked For:

  • Community Integrated Services
  • Hooters
  • Mount Vernon School District

School Attended

  • Mount Vernon High School

Job Titles Held:

  • DSP
  • Waitress
  • Library Assistant

Degrees

  • High School Diploma 05/2012

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