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I am a customer oriented worker, and have been working with customers, taking orders, fulfilling requests, and customer satisfaction my number 1 priority. With every job I've had, I was a front of store member, taking orders in the store, except for Pizza Hut. I started there as a cook, on the line making equally portioned pizzas constantly, for my first attempt at taking an order, I instantly fell in love with orders, as it comes naturally to me. After that first experience, I became a natural Drive-Thru operator/cashier, as I felt it more natural taking orders and making sure customer's expected meals, came out exactly how they ordered, in a swift manner on any POS system. Now, I am looking forwards to a positive customer/guest experience, as I am aiming for a hotel experience, as I believe my customer service ability is more than optimal, and I usually don't like to toot my own horn. Regardless, I believe any opportunity that I receive in the future will bring out the best from me, and it will only allow me to grow.
The University of West Florida - Pensacola, FL
Fort Walton Beach High School - Fort Walton Beach, FL
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- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted customers in choosing menu items by providing food complementing information.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared beverages and filled food orders for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted customers in choosing menu items by providing food complementing information.
- Performed shift change tasks each day to keep store efficient and neat.
- Prepared beverages and filled food orders for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled portion control activities according to specified instructions provided by chef.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Employee of the Month, 2 Months in a row for my last 2 months at Whataburger 2018-2019
- 4 Week Leadership Honors Society Completion
- Deputy Commander of Corps (AFJROTC Wing at my High School)
- 188 Total Logged Community Service Hours
- Microsoft Word Certificate - 2017
- Microsoft PowerPoint Certificate - 2017
- Microsoft Excel Certificate - 2017
- Adobe Photoshop Certificate - 2018
- Adobe Illustrator Certificate - 2019
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Resume Overview
School Attended
- The University of West Florida
- Fort Walton Beach High School
Job Titles Held:
- Drive-Thru Cashier
- Drive-Thru Cashier
- Cook
Degrees
- Bachelor of Science
- High School Diploma
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