Service-focused professional with a knack for building productive working relationships. Self-directed and self-motivated team player who also works well independently.
While I was employed for Karttrak Indoor Raceway, I was given a task to up revenue and decrease our losses. After re-working the books, scheduling and day-to-day operations I was able to bring our profits up by 20% in four months.
Responsibilities included but were not limited to:
Forecasted manpower requirements based on daily workload and company targets.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Maintained accurate stock records and schedules.
Resolved service issues in a timely manner, including coordinating and processing returns.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Followed proper selection procedures as established by the company.
Verified and recorded the count and condition of cargo received.
Worked at a rapid pace to meet tight deadlines.
Data-Entry into SAP
Multi-Line Phone system
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Followed all established restaurant practices and procedures.
Took initiative to find extra tasks when scheduled duties were completed.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Effectively used items in stock to decrease waste and profit loss.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Promoted and endorsed the company to bring in new business.
Completed opening and closing checklists according to set standards.
Actively complied with all health department regulations and rectified issues immediately.
Hand-washed dishes and glassware thoroughly.
Stocked deliveries in a timely and safe manner.
Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
Provided high quality service.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Upheld Washington State Liquor and Gambling Laws.
Licensed to serve alcohol until 2018
Managed team of 9-15 professionals.
Served as mentor to junior team members.
Executed integrated advertising campaign across multiple media channels.
Advised managers on organizational policy matters and recommend needed changes.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Created training manuals targeted at resolving even the most difficult customer issues.
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Provided detailed monthly departmental reports and updates to senior management.
Effectively communicated with team members to maintain clearly defined expectations.
Resolved customer questions, issues and complaints.
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
My junior year in highschool I chose to condense my classes so I could find work to help my family. In the spring of 2002, I signed up for the GED course at the local college and graduated 4 months early.
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