Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated professional offering strong leadership skills. Excellent interpersonal and communication skills with commitment to building partnerships. Effective and adept at driving teams through development and implementation. Talented team leader and motivator.

  • Issues resolution
  • Team Building
  • Meetings and presentations
  • Leadership skills
  • Verbal and written communication
  • Multitasking
  • Interpersonal skills
  • Relationship building
  • Process Development
  • Project Management
Work History
07/2014 to 10/2017
Division Director (Welfare Program Executive) Eatstreet Oconto, WI,
  • Served as the director of the Division of Employment and Training (E&T) Policy and Analytics under the Bureau of Employment Programs.
  • Managed a team of four supervisors and 17 human services program specialists.
  • Attended weekly meetings with Bureau director to provide and review data reports on existing statewide programs, as well as discuss and optimize strategies for existing and new initiatives.
  • Made data driven recommendations for changes in policies and procedures.
  • Initiated, implemented and provided oversight in the development of local and statewide strategies to evaluate the performance and effectiveness of state offices and agencies contracted by the Department.
  • Managed teams to effectively monitor state offices and external contractors in the delivery of services to customers receiving government assistance, ensuring compliance with state and federal guidelines and policies.
  • Responsible for the preparation and submission of federally mandated reports.
  • Assisted in managing the development and drafting of policy, procedures, and guidelines for use by the 67 county offices and contracted agencies.
  • Collaborated with various bureaus within the Department of Human Services to develop work statements, performance goals, and budgets for state and local level inter-agency agreements in the delivery of services.
  • Analyzed and responded to audit requests from the State Auditor General and federal agencies.
  • Developed and implemented statewide corrective action plans for state and federal audit findings, two of which prevented $48 million in penalties for the Commonwealth.
  • Organized and facilitated monthly mentoring meetings for both county offices.
  • Developed and facilitated trainings as necessary.
  • Provided subject matter technical assistance statewide.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Established performance goals for each division unit and provided feedback on methods for reaching those goals.
  • Hired dynamic team members to achieve daily and long-term operations of the Division.
  • Collaborated with other team leaders to maintain and manage two internal web-based databases used for data collection and reporting.
10/2010 to 06/2014
Human Services Program Specialist Supervisor Commonwealth Of Pennsylvania -Human Services City, STATE,
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Managed activities related to the timely and accurate submission, and analysis of federally mandated reports which required coordination with several internal partners/bureaus and federal agencies.
  • Coordinated collection and documentation of data from various agencies including 67 statewide offices and contracted Department vendors related to customers receiving government benefits.
  • Managed ongoing-targeted and sample case reviews to identify areas needing corrective action related to state and federal requirements.
  • Organized and directed monthly meetings with the 67 county offices which included the presentation of specific subject matter, and facilitation of best practices and strategies.
  • Created data reports and analysis of findings to share with various bureaus and executive leaders through use of Access and Excel databases, and various internal web-based applications.
  • Provided assistance in project management for the development of two internal web-based databases used for data collection and reporting.
04/2007 to 10/2010
Income Maintenance Examiner Commonwealth Of Pennsylvania - Human Services City, STATE,
  • Conducted quality control reviews of eligibility determinations completed by county offices throughout the Commonwealth of Pennsylvania.
  • Performed up to 7 field investigations and 50 desk reviews of public assistance cases per month to analyze the accuracy of county offices’ application of the Department of Human Services policy, procedures and regulations in determining benefits authorized to customers.
  • Composed finding memos when necessary in order to communicate deficiencies with necessary agency leaders.
12/2003 to 04/2007
Income Maintenance Caseworker Commonwealth Of Pennsylvania - Human Services City, STATE,
  • Determined applicant eligibility for public assistance programs by applying applicable policies, procedures, and regulations as per the Pennsylvania Department of Human Services.
  • Interviewed both applicants and recipients to determine and review ongoing eligibility.
  • Gathered and verified information through contact with employers, financial institutions and other state agencies to ensure accuracy in authorizing benefits for customers applying for public assistance.
  • Developed individual plans for self-sufficiency with applicants and recipients.
  • Managed a caseload of up to 200 TANF (Temporary Assistance for Needy Families) families.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Used Commonwealth Client Information System to data input all case information and documentation.
Expected in 05/2002
Bachelor of Science: Business Administration
York College of Pennsylvania - York, PA,
  • Graduated cum laude
  • Minors in Marketing and Management

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Resume Overview

School Attended

  • York College of Pennsylvania

Job Titles Held:

  • Division Director (Welfare Program Executive)
  • Human Services Program Specialist Supervisor
  • Income Maintenance Examiner
  • Income Maintenance Caseworker


  • Bachelor of Science

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