Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Goal-driven enthusiastic leader with extensive background managing associates in a busy warehouse areas and excellent skills in working in both team-based and independent groups. As a learning ambassador I'm always setting goals to meet my extensive experience in sales and customer service. As I organized professional with proficiency in boosting productivity and revenue. Seeking to leverage career background to take next step in management role with dynamic organization.

  • Safety
  • Educational leadership
  • Monitoring quality
  • Management supervision
  • Staff development and leadership
  • Knowledge of postage procedures
  • Customer satisfaction
  • Customer service
  • Retail Sales
  • Dispatching
  • Inventory
  • Organized meetings
  • Creative problem solver
  • Hands-on learning
08/2019 to Current Divert Captain/ Stage Captain/ Lane Captain/ Lead Quality/ Gatekeeper/ Problem Solver/ Yard Marshall/ Learning Ambassador Indiana State University | Terre Haute, IN,
  • Ensuring associates correctly sort packages onto the corresponding assembly lines.
  • Daily meetings with management in planning day shift requirements and targeting customer's obsession.
  • Assigning and planning associates to fulfill indirect roles and execute our goal for the day in insisting the higher standards.
  • Ensure that all necessary routes and packages are promptly and accurately staged for DSP drivers.
  • Serve as quality team lead to ensure we meet the 99.5% scan compliance goal and ensuring a low PNOV and keeping assembly lines organized and moving at a fast pace.
  • Gathering necessary assembly labels and moving and countering low head count and missort packages.
  • Gatekeeping to ensure that packages are not left behind and make it to the correct route to maintain a low PNOV rate.
  • Perform as a problem solver to ensure damaged or lost packages are corrected according to the SOP to fulfill customer satisfaction.
  • Safely dispatching drivers are in guidelines to receive and leave with the met routes and following safety procedures when parking and designating exit traffic.
  • Train associates in Tetris method and pick and stage of groups of three to ten.
  • As Learning Ambassador, I lead a group of 5 team leaders to plan and execute a low rate of PNOV packages and maintain a high induct rate to process drivers with their routes.
  • Train associates of groups of 5 to 10 using the Tetris method.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
09/2016 to 08/2019 Morning Team Lead/Retail Sales Associate Kohl's | City, STATE,
  • Served as team lead to assist in operational duties.
  • Trained/ Acted as a liaison between other departments to assist in customer needs.
  • Ensure customers satisfaction by assisting any and every need.
  • Stock and restock merchandise around the store departments.
  • Train associates in team of 3 to 5 for customer service and floor recognition.
  • Employee of the Month for November 2017.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more.
  • Processed orders through system and coordinated product deliveries.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
03/2015 to 09/2016 Morning Lead Shift Assistant / Key Holder Dollar General | City, STATE,
  • Team lead of employees in reworking departments around the store.
  • Ensure customers satisfaction by assisting any and every need.
  • Trained in various positions when needed and to assist others.
  • Supervise a team of 3 leaders around the store.
  • Maintain high quality and safety for employees.
  • Reorganize and check store inventory for overstock and vendors.
  • Served as entire store lead in stocking merchandise and new set ups.
  • Train 3 to 5 associates at different sites.
06/2011 to 08/2014 Reading Tutor Project Transformation | City, STATE,
  • Ensure children's satisfaction by assisting them with any and every need.
  • Ensure a well-balanced education lesson for all students.
  • Volunteer to work extra hours to maintain our service standards.
  • Train in other areas to assist as operation in needs.
  • Kept accurate records and provided progress reports to highlight reading achievements.
  • Analyzed effectiveness of tutoring program and implemented appropriate teaching methods to help students succeed.
  • Established reading goals and mapped out educational journeys for students showing literacy progress.
  • Instructed small groups of students in key subject concepts.
Education and Training
Expected in 12/2019 B.A | General Business University of North Texas At Dallas, Dallas, TX, GPA:
Activities and Honors

Deans List 2015

Member, Alumni Association of UNT at Dallas

60 hours in Volunteer experience at Project Transformation (L.I.T.E) Pleasant Mound
20 hours in Volunteer experience at Project Transformation (L.I.T.E) Casa Linda
10 hours of Volunteer experience at Christmas in the Park Mesquite Texas

  • Certification in Guest Service Professional
  • Certification in Texas Alcoholic Beverage Commission
  • Excel Certified
  • PowerPoint Certified
  • Word Certified
  • Adobe Premiere Certified
  • Beverage Management Certified

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  • University of North Texas At Dallas

Job Titles Held:

  • Divert Captain/ Stage Captain/ Lane Captain/ Lead Quality/ Gatekeeper/ Problem Solver/ Yard Marshall/ Learning Ambassador
  • Morning Team Lead/Retail Sales Associate
  • Morning Lead Shift Assistant / Key Holder
  • Reading Tutor


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