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distirct manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and motivated with years of experience and record of success in Sanitation & Management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Skills
  • Staff Development
  • Project Management
  • Training and Development
  • Team Leadership
  • Cleaning Practices
  • Staff Evaluations
  • Department Coordination
  • Goal Setting
  • Problem Resolution
  • Work Planning and Prioritization
  • Project Planning
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Team Building
  • Staff Training
  • Complex Problem Solving
  • Administration and Reporting
  • Onboarding and Orientation
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Hiring and Training
  • Teamwork and Collaboration
  • Performance Evaluations
  • Employee Development
  • Internal Controls and Audits
  • Customer Service
  • Attention to Detail
  • Financial Reporting
  • Payroll Processing
  • Proactive and Self-Motivated
  • Time Management
Experience
03/2019 to Current Distirct Manager Quad/Graphics, Inc. | Salt Lake City, UT,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Maintained adequate staffing to meet objectives within budget.
10/2017 to 03/2019 Project Manager, Client Services Schwan's Company | Leland, NC,
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Supervised and managed all performance within El Paso territory.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Oversaw quality of operations of various locations
  • Prepared locations for audits
  • Strategized business operations
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Maximized branch revenue by optimizing daily operations.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Sourced and recruited top talent for various positions and verified recruiting processes
10/2007 to 10/2017 Sanitation Manager Conagra Brands, Inc. | Rogers, AR,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Collaborated with Client to respond promptly to facility requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed Sanitation employees on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Liaised with vendors to obtain best pricing for Sanitation supplies and cleaning chemicals.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated work of employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to employees in various departments throughout the facility.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Identified business issues, creating customized solutions for individual problems.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Recruited, hired and trained employees for marketing and sales department.
  • Assessed current procedures and implemented improvements, boosting productivity
  • Increased team performance
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
07/1997 to 06/2006 Sanitation Supervisor Rainbo Baking | City, STATE,
  • Supervised employees and developed training programs to ensure maximum performance.
  • Supervised and supported various department personnel to maximize quality of service and performance.
  • Collaborated with Management to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed Sanitation staff on specific shifts and room blocks based on abilities and daily requirements.
  • Scheduled team to maintain efficient staff levels during peak periods and holidays.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices and reward programs.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
Education and Training
Expected in 06/1989 to to High School Diploma | Bel Air High School, El Paso, TX GPA:
  • Sanitation & Hygiene Certification American Institute of Baking
  • Shipping & Receiving Certification American Institute of Baking
  • Geneal Pest Control Certified Non-Commercial Applicator
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Bel Air High School

Job Titles Held:

  • Distirct Manager
  • Project Manager, Client Services
  • Sanitation Manager
  • Sanitation Supervisor

Degrees

  • High School Diploma

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