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Disability Services Technician Resume Example

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DISABILITY SERVICES TECHNICIAN
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
    • Process optimization
    • Spreadsheet management
    • Office administration
    • Organizing Mail
    • Faxing Paperwork
    • Document Conversion
    • Correspondence Handling
    • Records management
    • Office management
    • Quality assurance
    • Administrative support
    • Database Management
    • Team Bonding
    • Time management
    • Multi-line Telephone Systems
    • Social media knowledge
Work History
07/2019 to CurrentDisability Services Technician Company Name | City, State
  • Documented all changes and actions in computer-based tracking system.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintain tracking in all applicable software programs (e.g. Disability Tracking, Disability database, Excel and other applications). Tracking includes applications, reviews and vocational rehabilitation, case disposition, article, Medical Board, Actively Seeking Work and Annual Statement of Compensation.
  • Transcribe medical consults and memos from Medical Board physicians.
  • Monitor the flow of information through the Unit, to Associate Specialists, Specialists and Medical Board; identify and help resolve bottlenecks.
  • Organize, track and scan incoming Medical Records. Assist Specialists with Medical Record requests and follow up calls verifying and requesting time frame for medical records receipt. Also assist Specialists with requests for employer information and requests for Social Security and Worker's Compensation records
  • Maintain database of provider information, which includes but is not limited to verification of contact information and identifying and obtaining appropriate medical release forms
  • Answer incoming calls responding to general information about the disability retirement program, directing calls as appropriate.
  • Respond to general inquiries (by phone, in writing or in person) by disability applicants/recipients/representatives related to the processing of claims or reviews and refer more technical or sensitive questions to an Associate Specialist, Specialist or Business Unit Leader for response.
  • Assist with the verification of Actively Seeking Work activities
  • Assist with the verification and collection of data for Annual Compensation requirements.
  • Performs other tasks as assigned.
  • Ability to organize, prioritize and plan work; to set and meet deadlines
  • Knowledge of standard data entry and retrieval, word processing, and data management. Proficient using Microsoft Office applications (Word, Excel, Access).
  • Research, gather and elicit information
  • Work collaboratively with others, to communicate effectively, and to relate to a wide range of individuals including MainePERS employees, members, physicians and persons with mental or physical disabilities.
  • Analyze and solve practical problems related to the scope of the work assigned. Ability to identify and verbalize problems and select appropriate solutions.
10/2018 to 07/2019Personal Lines Insurance AgentCompany Name | City, State
  • Researched providers and compared coverage and premiums to deliver best possible packages to clients.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Established information necessary for policy development by interviewing clients, requesting records, and inspecting property.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Quoted and calculated premium rates for policies, using rate book, and calculator.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Conducted annual reviews of existing policies to update information.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
05/2015 to 10/2018Customer Service RepresentativeCompany Name | City, State
    • Provided primary customer support to internal and external customers in fast-paced environment.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
    • Documented all changes in computer tracking system.
    • Kept detailed track of all available field personnel and all in-progress and completed calls.
    • Maintained updated and detailed records of calls in physical and electronic database.
Education
06/2007No Degree | Massage Therapy Fuller Circles School For Therapeutic Massage, City, State
06/2006High School DiplomaWinslow High School , City
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Resume Overview

School Attended

  • Fuller Circles School For Therapeutic Massage
  • Winslow High School

Job Titles Held:

  • Disability Services Technician
  • Personal Lines Insurance Agent
  • Customer Service Representative

Degrees

  • 06/2007 No Degree | Massage Therapy
    06/2006 High School Diploma

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