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director talent strategy claim strategic initiat resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Career Summary

Innovative, strategic, and growth-minded leader with a proven track record in leading talent development initiatives, designing and implementing training programs from scratch, and consulting individuals and organizations on digital IoT solutions within the claims handling process. Critical thinker, lifelong learner, and skilled multi-tasker with reliable experience in building future leaders, collaborating with cross-functional teams, and integrating continuous improvement. Inspired to apply team leadership and public speaking skills to impact a growing company through a dynamic role.

Skills & Core Strengths
  • Talent Development
  • Recruitment Strategy
  • Training & Development
  • Talent Acquisition
  • Change Management
  • Organizational Development
  • Program Development
  • Program Management
  • Brand Development
  • Partnership Building
Education
University of Phoenix Online, Expected in 2008 Master's Degree : Early Childhood Education - GPA :
Lake Superior State University Sault Ste. Marie, MI Expected in Bachelor's Degree : Human Services - GPA :
  • Associate's Degree, Early Childhood Education
Professional Experience
Great American Insurance Group - Director, Talent Strategy, Claim Strategic Initiat
City, STATE, 04/2021 - Current
  • Oversee data analytics talent strategy by developing roadmaps at the department/enterprise levels, designing new training programs, and ensuring smooth implementation.
  • Created and launched the 2022 Summer Intern Pilot Program by designing educational programs, recruiting top talent, and outlining key processes.
  • Maximize rising data analytics talent by partnering with Cincinnati Chamber of Commerce, regional talent partners, University of Cincinnati, and 1819 Innovation Hub.
  • Research and advise on new technologies to streamline the claim handling process.
  • Spearhead continuous improvement by assessing training gaps, developing engaging training materials, and partnering with data analytics subject matter experts.
  • Develop and lead organizational change management capabilities to improve adoption of data/analytics initiatives, products, and talent development programs.
  • Streamlined documentation management by implementing a new file storage system.
  • Collaborate with the DEI lead to design, implement, and grow data analytics program focused on diversity, equity, and inclusion.
  • Partner cross-functionally with HR business partners to attract, retain, and develop data analytics talent.
  • Work collaboratively with Communication Lead to form data literacy program and critical corporate communications.
American Modern Insurance Group Inc. - Innovation and Digital-IoT Team
City, STATE, 05/2017 - 04/2021
  • Served on a newly formed internal innovation and digital team dedicated to pioneering IoT device integration in claim prevention/mitigation, fostering an innovative company culture, and exploring digital strategies to elevate the customer experience.
  • Worked collaboratively with company compliance team to pilot a water sensor pilot in 3 states, engage with insureds, and present pilot benefits to Department of Insurance/national teams.
  • Operated as a subject matter expert on claim handling, IoT, virtual reality (VR), artificial intelligence (AI), and construction technology by advising internal sales team, speaking at industry conferences, and engaging with industry leaders.
  • Led and administered training programs, virtual tours, and smart home product demonstrations for agents, insureds, and associates.
  • Drove product marketing strategy for the AMIG IoT platform by forging partnerships with sensor vendors, interfacing with product team, and implementing discounts for water sensors for new home owner products.
American Modern Insurance Group Inc. - Training Specialist II, Specialty Insurance Servic
City, STATE, 07/2014 - 05/2017
  • Developed, designed, and executed Claims Department training programs for 200+ individuals.
  • Advised cross-functional departments on employee training, including adjuster initiate training, SIS clients, and coaching/mentoring Training Specialists.
  • Orchestrated "LivingWise Smarthome Project" by teaming up with Training Specialist to build a home from scratch, creating instructional videos on home choices, and educating consumers on how water sensors can protect a home (resulting in winning the Connect Insurance Award for Innovation).
  • Continued as LivingWise Lead by conducting tours with clients/partners, filming weekly events, and publishing blog posts.
  • Elevated SIS client relations by constantly improving training programs and coordinating scheduling.
  • Contributed as a Claims Innovation Liaison by advising internal/external stakeholders of digital technology's impact on insurance and claims.
  • Established several new processes by authoring new theft claim handling training for Customer Service Representatives, building online learning modules and hands-on exercising for new adjusters, and revamping new hire onboarding materials.
Specialty Insurance Services/American Modern Insurance Group - Claims Specialist | Claims Examiner | SIS Accoun
City, STATE, 10/2012 - 07/2014
  • Administered claim assignment, claim file direction, file quality, and claim file billing for 160+ nationwide field adjusters.
  • Built end-to-end training & development programs from scratch, including materials for SIS adjusters/clients and claims handling protocol.
  • Strengthened relationships with 5-8 major accounts by coordinating onboarding processes.
Certifications
  • Innovation Engineering Blue Belt, Innovation Engineering Institute (2021)
  • Senior Claim Law Associate (SCLA): Silver and Gold, American Educational Institute
  • Associate in Claims (AIC), Insurance Institute of America
  • Train the Trainer Certification, Xavier University
  • Symbility Preferred Trainer, Symbility Training & Resources

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Resume Overview

School Attended

  • University of Phoenix
  • Lake Superior State University

Job Titles Held:

  • Director, Talent Strategy, Claim Strategic Initiat
  • Innovation and Digital-IoT Team
  • Training Specialist II, Specialty Insurance Servic
  • Claims Specialist | Claims Examiner | SIS Accoun

Degrees

  • Master's Degree
  • Bachelor's Degree

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