director software development and services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Summary

Motivated software director with over 15 years of experience in software product development, consulting and engineering team leadership Consistently achieve timely product launches through process improvements, planning and implementation of industry standards. Increased team productivity by directing recruitment, training and implementing industry standard development methodologies and tools. An accomplished leader with demonstrated ability to deliver mission-critical results.

Key Skills
  • Global software product development
  • Profit and Loss Management
  • Project and Program Management
  • Overseas supplier and operations management
  • Tactical & Strategic Planning
  • Excellent stakeholder relationships
  • Spearheaded project management programs to track and measure quality, schedule, and profit margins
  • Increased profit margins of software organizations by over 15%
  • Streamlined product development processes to improve product delivery cycles
  • Introduced improved quality product development processes to reduce software defects by 10%
Professional Experience
Director, Software Development and Services, 11/2011 to 07/2013
Microsoft CorporationKnoxville, TN,
  • Directed teams of software developers, quality engineers and support consultants in delivering complex solutions to North American retailers
  • Led the transition of four high-profile US customers from project into operational production roll-out phase
  • Re-aligned the North American project management delivery processes including implementation of budgets, P+Ls and project metrics
  • Directed the implementation of quality improvement processes including unit testing, test driven design, code reviews, increased test automation and selection of new development tools
Principal Project Manager, 06/2011 to 11/2011
Motion RecruitmentOrange County, CA,
  • Managed a program of projects covering fraud, compliance and financial risk applications.
  • Negotiated contracts for purchase of licenses and services for portfolio worth over $1.2 million
Manager, Document Solutions , 09/2008 to 06/2011
Argo Group International Holdings Ltd.Denver, CO,
  • Directed global product development organization consisting of developers, technical managers and quality analysts utilizing both iterative and agile methodologies
  • Directed product management budget exceeding $ 4 million dollars and drove profitability improvements by 10%
  • Partnered with offshore development and quality assurance vendors to deliver improved product quality at a reduced cost
  • Significantly improved product delivery release deliverables - 7 successful and on-schedule releases within 2.5 years.
Manager, Software Developers and Project Managers, 10/2003 to 09/2008
LexisNexisCity, STATE,
  • Successfully directed global development organization responsible for thousands of on-line content products
  • Partnered with more than 5 offshore development companies to manage and enhance content conversion applications and tools covering a budget of over $15 million onshore and offshore
  • Delivered large content initiatives resulting in increased revenue to of over $20m annually
Software Development Manager , 11/1999 to 09/2003
Cincinnati Financial CorporationCity, STATE,
  • Directed an engineering organization and project management team supporting various business units including Claims, Personal and Commercial Lines
  • Led a strategic Quality program across the IT organization incorporating industry standard methodologies including Rational Unified Process, PMI, CMM, and ISO.
  • Partnered with IT Architecture division to integrate strategic components within engineering applications
Project Manager , Order Fulfillment , 06/1998 to 07/1999
Lexis-NexisCity, STATE,
  • Successfully managed complex Information Services projects from concept through implementation and roll-out including the "Improve the order project" as well as the delivery of sales force automation tools
  • Improved overall fulfillment business processes by delivering projects that automated over 4000 manual tasks
Legal Tax Product Specialist, 02/1996 to 06/1998
Lexis-NexisCity, STATE,
  • Managed development phases for on-line research products for Legal Tax business segment and represented company at trade shows and customer product demonstrations
  • Negotiated contracts with external customers including several Big Six accounting firms and large law firms.
Technical Lead, 1989 to 02/1996
Lexis-NexisCity, STATE,
  • Technical lead over 12 engineers successfully implementing improved customer invoices and billing systems that included the Power Invoice product.
  • Participated as IS representative in customer focus groups, requirements gathering efforts and roll-out planning sessions for various product efforts.
BS degree: Systems Analysis, Expected in
Miami University - Oxford, Ohio
Special interest in Financial Accounting: , Expected in
- ,

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Resume Overview

School Attended

  • Miami University

Job Titles Held:

  • Director, Software Development and Services
  • Principal Project Manager
  • Manager, Document Solutions
  • Manager, Software Developers and Project Managers
  • Software Development Manager
  • Project Manager , Order Fulfillment
  • Legal Tax Product Specialist
  • Technical Lead


  • BS degree
  • Special interest in Financial Accounting

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