Director, Patient Access Administration Resume Example Company Name

DIRECTOR, PATIENT ACCESS ADMINISTRATION

Executive Profile

Seeking new opportunity...for more than thirty years, I have had the opportunity to work for many outstanding healthcare/hospital systems across the country from community hospitals, mid-size to large hospitals, and the top academic, level one trauma medical centers in the United States.

Areas of Expertise

Analytical
Budget Administration
Event Planning
LEAN Principles
Multi Facility Management
Organizational Restructure
Problem Resolution
Project Management
Process Redesign
Quality Managment
Regulatory Affairs
Revenue/Market Expansion
Staff Development
Strategic Planning
Vender Partnerships

Multi ADT System Experience (EPIC, McKesson)
Advanced EPIC Training/Education
Multi Eligibility System Experience (Relay Health, Passport)
Multi Clinic/Physician Practice Registration System Experience (EPIC, McKesson, Alteer, ARIA)
Specialty Registration/Financial Clearance expertise in Transplant, Trauma, Mental Health and Addiction

Core Accomplishments

Project Management:

Developed and implemented "Registration Standards" at both UWMC and EMC hospital and clinic/physician practices which resulted in reduced patient check in time, reduced information duplications, improved charge capture/billing - registration accuracy and increased patient/staff satisfaction.

Human Resources:

Developed and implemented restructuring of Patient Access Staff at SLUH, including re-writing job descriptions, staff competencies, and re-classification which increased retention and staff morale.

Professional Experience

04/2013 to 04/2015

Director, Patient Access AdministrationCompany Name － City, State

Responsible for Admitting/Registration including multi office/physician practice registration, ED Registration, Financial Services/Counseling and Pre Reg/Scheduling Unit. 135 FTES.

02/2008 to 04/2013

DirectorCompany Name － City, State

Patient Access Services - Admitting/Registration including multi off site clinic/physician practice,ER Registration, Pre-Registration, Financial Clearance Center, Financial Counseling, Central Scheduling, Registration/EPIC Training and Education. Developed and implemented point of service collections increasing up front collections to over $300K per month.

11/2004 to 06/2008

DirectorCompany Name － City, State

Patient Access Services - Admitting/Registration including multi site Lab Registration, ER Registration, Pre-Registration, Financial Clearance and Financial Counseling. Reviewed and updated point of service collections - taking SLUH from lowest performance in company to number one top performer in less than a year.

11/2000 to 10/2004

Corporate DirectorCompany Name － City, State

Oversight of multi hospitals for Admitting/Registration Services including financial clearance and financial counseling. Developed Point of Service collections process - increased up front collections over 50%. Created Pre-Registration Call Center and Central Outpatient Scheduling Unit.

02/1984 to 06/2000

Admitting ManagerCompany Name － City, State

Created Pre-Registration Unit and point of service collections. Management of Admitting/Registration, Financial Services, Credit/Collections and Quality System Analyst, Training Unit.

Credentials

Certification:

2004: CHAM (Certified Healthcare Access Manager)

Awards:

1995: PeaceHealth/SJH - Employee Of the Month

2003: NAHAM - Murray Rimmer AwardRecipient

2006: Tenet/SLUH- Top Award Winner (#1) - Point of Service Collections

2010: UW Medicine - PRO Award - Outstanding Leader

2013: NAHAM - Marian Blankenship Award Recipient

2014: EMC - Shining STAR Recipient - Outstanding Leader

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Director, Patient Access Administration Resume Example

Resume Score: 90%

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