Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Executive Profile
Seeking new opportunity...for more than thirty years, I have had the opportunity to work for many outstanding healthcare/hospital systems across the country from community hospitals, mid-size to large hospitals, and the top academic, level one trauma medical centers in the United States.
Areas of Expertise
Analytical
Budget Administration
Event Planning
LEAN Principles
Multi Facility Management
Organizational Restructure
Problem Resolution
Project Management
Process Redesign
Quality Managment
Regulatory Affairs
Revenue/Market Expansion
Staff Development
Strategic Planning
Vender Partnerships
Multi ADT System Experience (EPIC, McKesson)
Advanced EPIC Training/Education
Multi Eligibility System Experience (Relay Health, Passport)
Multi Clinic/Physician Practice Registration System Experience (EPIC, McKesson, Alteer, ARIA)
Specialty Registration/Financial Clearance expertise in Transplant, Trauma, Mental Health and Addiction
Core Accomplishments
Project Management:
Developed and implemented "Registration Standards" at both UWMC and EMC hospital and clinic/physician practices which resulted in reduced patient check in time, reduced information duplications, improved charge capture/billing - registration accuracy and increased patient/staff satisfaction.
Human Resources:
Developed and implemented restructuring of Patient Access Staff at SLUH, including re-writing job descriptions, staff competencies, and re-XXXification which increased retention and staff morale.
Professional Experience
03/2013 to 03/2015Director, Patient Access AdministrationS&P Global | WV, State,
Responsible for Admitting/Registration including multi office/physician practice registration, ED Registration, Financial Services/Counseling and Pre Reg/Scheduling Unit. 135 FTES.
01/2008 to 03/2013DirectorS&P Global | New York, NY,
Patient Access Services - Admitting/Registration including multi off site clinic/physician practice,ER Registration, Pre-Registration, Financial Clearance Center, Financial Counseling, Central Scheduling, Registration/EPIC Training and Education. Developed and implemented point of service collections increasing up front collections to over $300K per month.
10/2004 to 05/2008DirectorAhmc Healthcare Inc. | Monterey Park, CA,
Patient Access Services - Admitting/Registration including multi site Lab Registration, ER Registration, Pre-Registration, Financial Clearance and Financial Counseling. Reviewed and updated point of service collections - taking SLUH from lowest performance in company to number one top performer in less than a year.
10/2000 to 09/2004Corporate DirectorSt. Charles Health System St. Charles Medical Center/St. Charles, Redmond | City, STATE,
Oversight of multi hospitals for Admitting/Registration Services including financial clearance and financial counseling. Developed Point of Service collections process - increased up front collections over 50%. Created Pre-Registration Call Center and Central Outpatient Scheduling Unit.
01/1984 to 05/2000Admitting ManagerPeace Health - St. Joseph Hospital | City, STATE,
Created Pre-Registration Unit and point of service collections. Management of Admitting/Registration, Financial Services, Credit/Collections and Quality System Analyst, Training Unit.
Credentials
Certification:
2004: CHAM (Certified Healthcare Access Manager)
Awards:
1995: PeaceHealth/SJH - Employee Of the Month
2003: NAHAM - Murray Rimmer Award Recipient
2006: Tenet/SLUH- Top Award Winner (#1) - Point of Service Collections
2010: UW Medicine - PRO Award - Outstanding Leader
2013: NAHAM - Marian Blankenship Award Recipient
2014: EMC - Shining STAR Recipient - Outstanding Leader
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