Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Seeking new opportunity...for more than thirty years, I have had the opportunity to work for many outstanding healthcare/hospital systems across the country from community hospitals, mid-size to large hospitals, and the top academic, level one trauma medical centers in the United States.
Areas of Expertise
  • Analytical
  • Budget Administration
  • Event Planning
  • LEAN Principles
  • Multi Facility Management
  • Organizational Restructure
  • Problem Resolution
  • Project Management
  • Process Redesign
  • Quality Managment
  • Regulatory Affairs
  • Revenue/Market Expansion
  • Staff Development
  • Strategic Planning
  • Vender Partnerships


  • Multi ADT System Experience (EPIC, McKesson)
  • Advanced EPIC Training/Education
  • Multi Eligibility System Experience (Relay Health, Passport)
  • Multi Clinic/Physician Practice Registration System Experience (EPIC, McKesson, Alteer, ARIA)
  • Specialty Registration/Financial Clearance expertise  in Transplant, Trauma, Mental Health and Addiction
Core Accomplishments
Project Management:
  • Developed and implemented "Registration Standards" at both UWMC and EMC hospital and clinic/physician practices which resulted in reduced patient check in time, reduced information duplications, improved charge capture/billing - registration accuracy and increased patient/staff satisfaction.
Human Resources:
  • Developed and implemented restructuring of Patient Access Staff at SLUH, including re-writing job descriptions, staff competencies, and re-XXXification which increased retention and staff morale.
Professional Experience
03/2013 to 03/2015 Director, Patient Access Administration S&P Global | WV, State,

Responsible for Admitting/Registration including multi office/physician practice registration, ED Registration, Financial Services/Counseling and Pre Reg/Scheduling Unit. 135 FTES.

01/2008 to 03/2013 Director S&P Global | New York, NY,
  • Patient Access Services - Admitting/Registration including multi off site clinic/physician practice,ER Registration, Pre-Registration, Financial Clearance Center, Financial Counseling,  Central Scheduling, Registration/EPIC Training and Education. Developed and implemented point of service collections increasing up front collections to over $300K per month.
10/2004 to 05/2008 Director Ahmc Healthcare Inc. | Monterey Park, CA,
  • Patient Access Services - Admitting/Registration including multi site Lab Registration, ER Registration, Pre-Registration, Financial Clearance and Financial Counseling. Reviewed and updated point of service collections - taking SLUH from lowest performance in company to number one top performer in less than a year.
10/2000 to 09/2004 Corporate Director St. Charles Health System St. Charles Medical Center/St. Charles, Redmond | City, STATE,
  • Oversight of multi hospitals for Admitting/Registration Services including financial clearance and financial counseling. Developed Point of Service collections process - increased up front collections over 50%. Created Pre-Registration Call Center and Central Outpatient Scheduling Unit.
01/1984 to 05/2000 Admitting Manager Peace Health - St. Joseph Hospital | City, STATE,
  • Created Pre-Registration Unit and point of service collections. Management of Admitting/Registration, Financial Services, Credit/Collections and Quality System Analyst, Training Unit.


2004: CHAM  (Certified Healthcare Access Manager)
1995: PeaceHealth/SJH - Employee Of the Month
2003: NAHAM - Murray Rimmer Award Recipient
2006: Tenet/SLUH- Top Award Winner (#1) - Point of Service Collections
2010: UW Medicine - PRO Award - Outstanding Leader
2013: NAHAM - Marian Blankenship Award Recipient
2014: EMC - Shining STAR Recipient - Outstanding Leader

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