Director, Patient Access Administration Resume Example
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DIRECTOR, PATIENT ACCESS ADMINISTRATION
Executive Profile
Seeking new opportunity...for more than thirty years, I have had the opportunity to work for many outstanding healthcare/hospital systems across the country from community hospitals, mid-size to large hospitals, and the top academic, level one trauma medical centers in the United States.
Areas of Expertise
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Core Accomplishments
Project Management:
- Developed and implemented "Registration Standards" at both UWMC and EMC hospital and clinic/physician practices which resulted in reduced patient check in time, reduced information duplications, improved charge capture/billing - registration accuracy and increased patient/staff satisfaction.
- Developed and implemented restructuring of Patient Access Staff at SLUH, including re-writing job descriptions, staff competencies, and re-classification which increased retention and staff morale.
Professional Experience
04/2013 to 04/2015
Director, Patient Access AdministrationS&P Global － WV, State
Responsible for Admitting/Registration including multi office/physician practice registration, ED Registration, Financial Services/Counseling and Pre Reg/Scheduling Unit. 135 FTES.
02/2008 to 04/2013
DirectorS&P Global － New York , NY
- Patient Access Services - Admitting/Registration including multi off site clinic/physician practice,ER Registration, Pre-Registration, Financial Clearance Center, Financial Counseling, Central Scheduling, Registration/EPIC Training and Education. Developed and implemented point of service collections increasing up front collections to over $300K per month.
11/2004 to 06/2008
DirectorAhmc Healthcare Inc. － Monterey Park , CA
- Patient Access Services - Admitting/Registration including multi site Lab Registration, ER Registration, Pre-Registration, Financial Clearance and Financial Counseling. Reviewed and updated point of service collections - taking SLUH from lowest performance in company to number one top performer in less than a year.
11/2000 to 10/2004
Corporate DirectorSt. Charles Health System St. Charles Medical Center/St. Charles, Redmond － City , STATE
- Oversight of multi hospitals for Admitting/Registration Services including financial clearance and financial counseling. Developed Point of Service collections process - increased up front collections over 50%. Created Pre-Registration Call Center and Central Outpatient Scheduling Unit.
02/1984 to 06/2000
Admitting ManagerPeace Health - St. Joseph Hospital － City , STATE
- Created Pre-Registration Unit and point of service collections. Management of Admitting/Registration, Financial Services, Credit/Collections and Quality System Analyst, Training Unit.
Credentials
Certification:
2004: CHAM (Certified Healthcare Access Manager)
Awards:
1995: PeaceHealth/SJH - Employee Of the Month
2003: NAHAM - Murray Rimmer Award Recipient
2006: Tenet/SLUH- Top Award Winner (#1) - Point of Service Collections
2010: UW Medicine - PRO Award - Outstanding Leader
2013: NAHAM - Marian Blankenship Award Recipient
2014: EMC - Shining STAR Recipient - Outstanding Leader
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Job Titles Held:
- Director, Patient Access Administration
- Director
- Corporate Director
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