Director of Vendor OPC Program Resume Example
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DIRECTOR OF VENDOR OPC PROGRAM
Summary
Proficient Management Director specializing in strategic planning, operational leadership in the timeshare industry. Bringing 22 years of experience in the timeshare market to new position with long-term potential for growth and advancement.
Skills
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Experience
Paramount Marketing/ Florida Guest Services | City , STATEDirector of Vendor OPC Program11/2019 - 06/2020
- Managed program operations and provided strategic leadership for all workers.
- Increased business revenue through proactive management of relationships and sales strategies.
- Developed robust marketing plans to increase awareness of programs.
- Designed and implemented standard operating procedures in various departments for optimal efficiency.
- Oversaw completion of productivity goals and educated employees on established company processes.
- Increased OPC program effectiveness by implementing strategic operational improvements.
- Recruited and hired top-level Marketing Coordinators with expertise in Timeshare Industry, adding depth and talent to highly skilled team.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Oversaw daily operations of OPC program functions.
- Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Westgate Resorts | City , STATEOPC Field Manager01/2016 - 10/2019
- Mentored marketing personnel on best practices and protocol to maximize productivity.
- Tripled business in 4 years by effectively managing new product and program introduction.
- Researched market competitors to identify potential new products and service opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Conferred with advertising managers to develop and implement marketing plans.
- Oversaw and mentored business development personnel to optimize performance.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
Westgate Resorts | City , STATEIndependent Contractor03/2007 - 12/2015
- Generated leads from marketing team to solidify Timeshare tours for sales opportunities.
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Developed relationships with customers and presented promotions that would entice prospective clients to attend a 90 min presentation.
- Utilized proper closing techniques, including handling price objections and discounts to generate tours.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Built a strong and professional team of 40 OPC's, to generate tours from 14 locations. Which increased overall sales and opportunities.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Worked closely with team members to deliver potential prospects.
- Created schedule,agendas and communication materials for team.
- Generated over 50 million dollars in sales for the company.
Westgate Resorts | City , STATEOPC Marketing Coordinator08/1998 - 02/2007
- Generated leads from prospective clients to attend a 90 minute presentation to solidify timeshare tours for sales opportunities.
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- My accomplishments as a Marketing Coordinator are as follows:
- Year 2000 Received an award as Marketing Coordinator of the year with generated sales of $ 1,165.430.
- Year 2001 Elite Team award with sales of $ 877,310
- Year 2002 Top OPC of the year with sales of $ 1,244.388
- Year 2003 Top Producer/ Sales Volume award $ 1,979.185
- Year 2004 Top Producer/ Sales Volume award $ 2,233.818
- Year 2005 Top Producer/ Sales Volume award $ 1,902.944
- Year 2006 OPC OF THE YEAR/ PLATINUM CLUB MEMBER with generated sales in the amount of $ 2,591.713
Education and Training
LaGuardia Community College of The City University of New York | City, StateAssociate in Business Administration in Business Administration
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School Attended
- LaGuardia Community College of The City University of New York
Job Titles Held:
- Director of Vendor OPC Program
- OPC Field Manager
- Independent Contractor
- OPC Marketing Coordinator
Degrees
- Associate in Business Administration in Business Administration
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