director of retail operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Systematic Project Manager with more than 16 years working in cross-functional environments.
  • Exceptional written and oral communication skills paired with expertise in financial analysis and project coordination.
  • Dedicated to offering locally relevant oversight and management techniques.
  • 16 years+ of experience in growing profit channels, building vendor relationships, developing marketing campaigns, and cultivating internal relationships/culture.
  • Dedicated Buyer with history of overseeing multiple product lines and Licensing agreements.
  • Proficient in Shopify, Microsoft Office, ShipStation and RetailPro.
  • Purchasing and procurement
  • Systems implementation
  • Building brand awareness
  • Growth planning - management of multiple store build-outs
  • Creation and execution of product marketing plans
  • Customer outreach/service
  • P&L Forecasting
  • Team leadership, supervision, recruiting and training
  • Management of key vendor/supplier relationships
06/2016 to 02/2022
Director of Retail Operations Simmons Bank West Plains, MO,
  • Management of all retail operations for the Portland Timbers & Thorns professional soccer teams.
  • Oversight of inventory management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Management of 50+ employees.
  • Execution of multiple store buildouts, stadium expansion, and overall retail re-brand (2019).
12/2010 to 06/2016
General Manager - Retail Operations Five Below, Inc. Indio, CA,
  • Defined clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Assisted additional clients in retail operations: Vancouver Whitecaps/BC Lions and 2011 & 2014 Grey Cup.
06/2005 to 12/2010
Merchandise Manager Centerplate City, STATE,
  • Assessed purchasing needs and reviewed in-store sales and inventory levels.
  • Maintained records of inventory stock and shrinkage by conducting product audits every month.
  • Consulted with team marketing group to plan optimal retail promotions.
  • Monitored inventory to fulfill displays and align with available inventory in accordance with Minor League Baseball & USL licensing parameters.
  • Supervised the Centerplate Frontline Training Corporate-wide HR initiative
  • Hired, trained, supervised, and motivated team of 10 retail associates to provide knowledgeable and fast service to every guest.
  • Assisted additional clients in retail operations: San Diego Chargers (2006) & Denver Broncos (2008).
Expected in 05/2012 to to
Bachelor of Science: Business
Warner Pacific College - Portland, OR
  • Cum laude graduate
  • 2019 MLS (Major League Soccer) Retailer of the Year
  • 2014 MLS Merchandiser of the Year

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Resume Overview

School Attended

  • Warner Pacific College

Job Titles Held:

  • Director of Retail Operations
  • General Manager - Retail Operations
  • Merchandise Manager


  • Bachelor of Science

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